Boulies Avis 

The chair is comfortable if you sit on it in a gaming position, but it is also described as an office chair and for me it did not work that way - I could not arrange it into the right height and position to sit at a desk as advised by my osteopath. I have arranged to return it and having dismantled it (not easy with the heavy ironware) and re-packed this is now the third day that the collection has been cancelled with no notification from Boulies, and the third day that I have had to drag the very heavy box to the front door and back, putting out my back and shoulder each time in the process and undoing the good work of the osteopath. I'm not at all happy with this returns process and whilst the fault may be with DPD, I would still expect Boulies to be checking up with them having promised me that they would collect today without fail. This chair has resulted in me having more pain than I began with and a lot of frustration with the after sales service.

What a fantastic British company. I ordered a chair from them three years ago when my better-known-brand first choice were unable to give me any timeline for delivery. The chair was delivered promptly and is well built and very comfortable. So, I love the chair but three years on it turned out my sisal carpet wasn't so keen, so I decided to change the rolling casters for fixed casters. I placed an order without checking with Boulies and apparently chose the wrong ones. Someone at Boulies looked at the order, recognised that they wouldn't fit the chair I had bought three years earlier and changed the order to the correct ones and organised a refund for the difference in cost, all overnight. Correct casters arrives a couple of days later and are now fitted. Brilliant service.

This is a company that cares for the customer. Great value chairs and amazing customer service.

They use Evri for delivery, so I'm still waiting for replacement casters over a week after I ordered them.

My wife purchased a Boulies Master Series chair for me as a Christmas present, upon opening the box it was clear that it was far from packed well. When I inspected all the parts there was a cut/tear in the seat cushion, both armrests had imperfections on the metalwork and the wheelbase was chipped and dented. Not what you would expect for something costing £599.99!
On the 3rd of January I contacted Boulies via the chat facility, after chatting for some time a replacement seat cushion, two armrests and a wheelbase were arranged to be sent out.
On the 8th of January I received a seat cushion, which arrived in a box for a Robot Lawn Mower Perimeter Wire Free! The two armrests and the wheelbase arrived late on the 11th of January. These arrived in a plain cardboard box within a larger damaged plain cardboard box, which had several holes and rips repaired by clear parcel tape. The packing of these parts was far from good.
So, I am now left with seven damaged parts! Boulies Chairs did offer me to keep everything (not sure why I would want to keep several damaged parts) and accept a £100 refund.
The latest offer was for me to keep everything (again I am not sure why I would want to keep several damaged parts), and they will ship me a new chair in 45 days when they receive new stock from their factory in China!
Let’s see how the new chair is packed and what condition it arrives in!

The chair was easy to put together and it arrived right on time. The colour is exactly what I was hoping for.

The silver wheelbase looked very worn when they first arrived, but customer service was very helpful and sent a new one quickly.

Really comfortable great chair

Contacted customer services with a small fault to one of our chairs. They replaced the seat and it arrived in a couple of days. Five star recommendation, excellent communication and customer service

Excellent high end quality chair and the customer service experience/support was outstanding. 100% would recommend.

Responsiveness from the company and prompt action.
We had bought an office chair from Boulies in January 2024. Sadly the L arm broke in July ( possibly due to faulty screw?). I contacted customer services and reported it. Their site is very easy to use, I uploaded photos and a response came within hours. Boulies sent us a replacement arm for the chair within1-2 days! Very impressed with their service!

Bought a chair from them. Much cheaper than others similar in design and style. The service provided was excellent. I was kept up to date with the delivery tracking all the way. Highly recommended.

Outstanding quality and after sales support. A minor issue was resolved quickly. Would buy again.

At first my Boulies chair appeared good quality, but after 1 -2 years I am now looking into alternatives.

First, not long after purchasing a Boulies Master Chair I noticed one arm rest has split, I thought this could of potentially done by myself or daughter so left it. A month or 2 later I noticed the other one had begun to split. I contacted Boulies who sent me free replacement armrests.

Less than a year later and the replacement arm rests have also split, must be a common issue. Over the last few days I've now found the chair seat adjustment is now faulty, it keeps popping the chair up and will not stay in place longer than a few minutes.

Very disappointing as spent around £300 for a quality chair which would last 5+ years, however after 2 years I'm not back in the marketplace, looking at other reputable brands.

purchased the Boulies Master Series, which si now in its second year of use. However, magically, the left armrest has lumps in it and is all degraded at the side when i've hardly ever used it. Also, some of the metal parts of the chair are all rusted, so it isn't even fit for lasting over two years. I mostly rest on my right arm to use the mouse and, or use a controller when gaming. Boulies Master Series sounds like a quality product, but have been left disappointed that just under tow years, some parts of the chair aree now very tacky Although this is a more affordable chair than the competitors, I expected this lasting over two years. I contacted Boulies and they said I could receive replacements but it would cost me. These should be sent out for free just due to the not fit for purpose. The left arm has hardly ever got used, so it's very odd this material has gone like this.

Boulies was not my first port of call when I decided to replace my old gaming chair. My first choice, based on price and description, was a disaster. Boulies saved the day. I ordered a Ninja Pro. Their chair is solid. It has all of the features promised. It looks good. It is supremely comfortable. It was very affordable and was delivered on schedule. I am delighted with this chair and would recommend Boulies chairs to anyone who is either very tall or weighs over 120 Kg.

I bought the EP460 office chair and I'm highly disappointed. Although the chair was easy to assemble and has lots of adjustability. The chair feels cheap and flimsy. Foot rest feels like it will break off at any point. Back rest feels like it will snap. Height adjustment on the headrest is flimsy and will not stay in it's position. Cheap allen key that stripped most of the screws when putting them in. I had high hopes for this chair after reading the reviews but sadly it has not delivered.

constructed very well and very comfortable
and very adjustable in all ways

The absolutely excellent level of support: report a problem and a solution is delivered with an approaching zero level of hassle.

And my back - three herniated disks demands a firm and understanding chair.