I apologise to Boundless for a previous review. Completely my error mistaken for another online order where I was sent fake products. The order from Boundless was brilliant and I love my trainers. I c... Voir plus
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I sent my order back nearly 2 weeks ago as item was too small, I even received the photo from tracked delivery company confirming it arrived back to the store but still no refund in my account. I... Voir plus
L'entreprise a répondu
Great product, but let down by Royal Mail delivery. 3 different delivery dates, had to wait in for all of them.
2nd Purchase .. first class service and product.. on Running trainers
À propos de l'entreprise
Écrit par l'entreprise
We are a UK-based clothing and footwear store specialising in authentic streetwear, trainers and everyday essentials. We focus on popular brands and styles, including premium footwear, matching short sets, hoodies, T-shirts, joggers and seasonal clothing drops. We are committed to making shopping simple, reliable and fast. Every item listed on our website is carefully checked before being added to the store, with clear product photos, sizing options and accurate descriptions so customers know exactly what they are ordering. We understand that trust is important when buying clothing and trainers online, so we offer secure checkout options, clear shipping information and responsive customer support. We ship our orders from the UK using Royal Mail tracked delivery, with free standard tracked shipping available on orders. Customers can also choose faster delivery options at checkout where available. Once an order is placed, we work to process and dispatch it as quickly as possible. At Boundless Store, we want every customer to feel confident from the moment they visit our website to the moment their order arrives. Whether you are buying a new pair of trainers, an Essentials set, or everyday streetwear, our goal is to provide authentic products, fair prices and a smooth shopping experience.
Coordonnées de contact
61 Bridge Street Kington, HR5 3DJ, kington, Royaume-Uni
- support@boundlessstore.co.uk
- boundlessstore.co.uk
3,8
Bien
23 avis
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I sent my order back nearly 2 weeks ago…
I sent my order back nearly 2 weeks ago as item was too small, I even received the photo from tracked delivery company confirming it arrived back to the store but still no refund in my account.
I am also still awaiting a response to 4 of my emails. I wouldn't recommend ordering from here, terrible customer service!
7 octobre 2026
Avis spontané
Réponse de Boundless
Hi,
Your order has been refunded. The refund was processed as soon as your return was opened and checked by our returns team.
Before we can issue a refund, we need to inspect the returned item to confirm it is still in brand-new, unworn condition. Delivery confirmation shows that the parcel has arrived, but the inspection still needs to be completed.
We’re sorry for the wait and for the lack of response to your emails. We understand your frustration and apologise for the inconvenience.
Misleading Dispatch Information, Dismissive Customer Service and Complaint Ignored
I placed an order on 10th September.
The order confirmation email stated:
"We're getting your order ready to be shipped. We will notify you when it has been sent."
It also gave an estimated delivery date of Saturday 12th September for a Royal Mail Tracked 24 delivery.
12th September came and went without delivery or any communication.
By the evening of 13th September, having received no update and no tracking information, I had to contact the company myself to find out where my order was.
Shortly after sending that email, I received an automated notification stating:
"Your order is on the way"
and providing Royal Mail tracking number.
However, Royal Mail tracking showed only that a shipping label had been created. The parcel had not yet been physically handed to Royal Mail.
The following day, 14th September, I then received a direct email from the company stating:
"Hi, dispatch today"
This directly contradicted the previous day's notification that the order was already "on the way".
Royal Mail tracking updated and confirmed that the parcel was not physically accepted into the Royal Mail network until 15th September at 14:32.
The company's shipping policy stated that orders placed before 11pm are usually posted the next working day. My order was placed on 10th September, meaning the next working day would have been 11th September. The parcel was not physically handed to Royal Mail until 15th September!
When I queried the conflicting information and delay, I received the following response:
"I'm not sure what you're so angry at, we posted within our stated timeline. During less busy periods it would have been faster yes but we have been very busy recently..."
No apology was offered.
After eventually receiving the order, I emailed a formal complaint with the full timeline, including copies of the emails, the relevant shipping policy and Royal Mail tracking evidence. I requested a formal apology and a goodwill partial refund in recognition of the inaccurate dispatch information and poor customer service.
The complaint was not addressed.
After several days I received a response stating that the company had been locked out of its email account and had only recently regained access. However, rather than addressing the complaint, the only action taken was to send instructions explaining how to return the item for a refund, despite the fact that I had never requested a return and had made it clear that my complaint related to the handling of the order.
I replied explaining that I was keeping the item and asked for a substantive response to the complaint. I provided a clear deadline.
No response was received.
Delays can happen. What disappointed me was having to chase for information after the estimated delivery date had passed, receiving an "order is on the way" email before the parcel had been physically handed to Royal Mail, then being told the following day that it would dispatch "today", being spoken to dismissively when questioning those discrepancies, and then having a detailed formal complaint ignored entirely.
The order eventually arrived, but the customer service and complaint handling absolutely disgraceful.
*The timeline above is based entirely on the company's own emails, published shipping policy and Royal Mail tracking data.
10 septembre 2026
Avis spontané
Réponse de Boundless
We would like to clarify several points, as this review leaves out important context.
Your order was dispatched within the guidelines stated on our website. The "Your order is on the way" email is automatically generated by Shopify when a shipping label is created, not when Royal Mail physically collects the parcel. No misleading information was intentionally provided.
Most importantly, what this review fails to mention is that you repeatedly demanded a partial refund and made it clear that if we did not provide one, you would leave a negative review. We consider this an attempt to pressure our business into providing compensation through the threat of a bad review, which we believe is completely unfair.
We explained that if you were unhappy with your purchase, you were welcome to return it for a full refund. However, you confirmed you were happy with the item and wanted to keep it, while continuing to demand a partial refund.
We take genuine complaints seriously, but we will not give in to what we consider blackmail or threats of negative reviews in exchange for money.
Customers are entitled to leave honest reviews, but businesses are equally entitled to refuse unreasonable demands for compensation.
Kind regards,
Boundless Store
Abysmal customer service
Abysmal customer service. Would never use again. My order turned into an absolute headache. One pair of trainers never arrived, communication was appalling, and I was labelled rude and impatient for simply asking legitimate questions. Getting my refund for the returned item was an absolute farce, involving repeated chasing, irrelevant proof of refund and endless back-and-forth. The way this company handled the situation was utterly unprofessional. Having to fight to get your own money back is unacceptable. Save yourself the hassle and shop elsewhere.
16 septembre 2026
Avis spontané
Réponse de Boundless
Hi,
We sincerely apologise for your experience and take full responsibility for the mistakes made.
Unfortunately, an issue with our stock tracking system meant one of your items was unavailable. We dispatched the item we had in stock and refunded you for the missing item.
When you later returned the item you received, we mistakenly believed your refund had already been processed, as your order was showing as refunded. We overlooked the fact that the previous refund was for the out-of-stock item.
This was entirely our mistake, and we completely understand your frustration. You should never have had to repeatedly chase us for a refund you were entitled to.
There was no intention to delay or withhold your refund. It was a genuine oversight, and we sincerely apologise for the inconvenience and poor communication.
Kind regards,
Boundless Store
I apologise to Boundless for a previous…
I apologise to Boundless for a previous review. Completely my error mistaken for another online order where I was sent fake products. The order from Boundless was brilliant and I love my trainers. I cannot apologise enough for my previous error.
26 septembre 2026
Avis spontané
Site is fake
I’m still awaiting my 2 tracksuits, I still have not got a reply from the complaint I sent to them. I still have not received a confirmation order to my email. And have not been offered a refund…. my order number is #1554 and the royal mail tracking is MZ557924355GB
This is not a fake order. How dare you even accuse me of this when I spent my hard earned money. I’ve even got proof of my complaint I sent on the 23rd sept from email….. I sent a complaint email too sales.boundlessholdings.co.uk (.=@) my email pilotpskii.gmail.com
21 septembre 2026
Avis spontané
Réponse de Boundless
Hi,
We can confirm that the issue with your order has now been resolved.
We’re sorry for the delays and poor communication, and for any suggestion that your order wasn’t genuine. We understand your frustration and apologise for the experience.
The delivery and communication to my…
The delivery and communication to my message to them could be much better.
13 septembre 2026
Réponse de Boundless
Hi,
Sorry for the delay in getting back to you. We were locked out of our email account and have only just regained access, so we’re now catching up on messages.
Apologies for keeping you waiting, and thank you for your patience.
Kind regards,
Boundless Store
2nd Purchase .
2nd Purchase .. first class service and product.. on Running trainers
6 septembre 2026
Excellent service.
17 août 2026
trying to contact this company to…
trying to contact this company to return my item cannot find no phone number and they’re not replying to my messages or emails I’m not impressed
17 août 2026
Réponse de Boundless
Hi, it has only been two working days since your email. We are currently experiencing a very busy period, so we kindly ask for a little patience rather than leaving a negative review before we’ve had a reasonable opportunity to respond.
I have now sent you the return address so you can proceed with the return.
Excellent 👍
17 août 2026
Great product
Great product, but let down by Royal Mail delivery. 3 different delivery dates, had to wait in for all of them.
7 août 2026
Very quickly answered all my questions…
Very quickly answered all my questions and item arrived in 2 days, would shop here again ☺️
14 août 2026
Avis spontané
First time using Boundless
First time using Boundless, Easy purchase experience, super fast delivery service, I will not hesitate to use them again, a great online service.
26 juillet 2026
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