Bourne Estate Agents Avis 156

Bourne Estate Agents and Alice Butler especially made a stressful experience of moving much calmer and relaxed.
Alice’s communication was brilliant and the Goodlord portal was a game changer to keep on top of everything. I would wholeheartedly recommend this estate agency.

Charlotte was the best estate agent I’ve ever dealt with, smooth move in, constant updates, and the feeling of if anything is wrong I just need to call.
Thank you

Excellent service since Sarah Seten-Smith has been helping and dealing with my problems.
Was not very good before she took over.
To many different people dealing with things and not communicating with each other about my problems.
Thanks Sarah

The service is excellent! The team worked very efficiently in finding me a tenant. Also they were very careful to advise me to take the most suitable tenant. They also very patient to answer all my questions regarding the rental contract. I especially would like to thank Hannah for her help.

We have had the unfortunate experience of our rental property being transferred to Bourne Estate Agents. Since the transition, we've encountered significant challenges in getting any issues with the property addressed. Our attempts to reach out through phone calls and emails have been met with silence, leaving us in a frustrating situation. This experience has been nothing short of a nightmare. Regrettably, we cannot recommend Bourne Estate Agents in good faith based on our experience.

Everyone from the team at Woking are very welcoming and answered any questions promptly, without judgement. Throughout the buying process they checked in to make sure that we were informed every step of the way, and answered any questions we had which allowed us to understand what was happening in the background. We felt supported throughout and would not hesitate to recommend them to anyone looking to buy or sell. Shaun and Oliver were excellent from start to finish. They were always professional and approachable. A big thank you for making the whole process smoother

We strongly urge anyone considering renting or buying Highfield House in Lasham to proceed with extreme caution.

The current listing uses AI-generated or heavily altered images that do not accurately represent the property. The house looks completely different in reality. The fireplace has been moved, you can see in one image it’s central and then in the other it’s closer the window to make it look like you can have the room in better way, the flooring is different, and windows are missing shown in the advertisement so the bedrooms look more appealing, and many more. This mirrors our experience when we rented the property — images used at the time were at least ten years old and did not reflect the true condition of the house. In our view, this amounts to false advertising.
And just to add they wouldn’t replace a 11 year old tumble dryer with 6 weeks of fighting for one. Again all issue were ignored because the landlord didn’t want to spend the money, however Bourne were supportive of them the whole tenancy. They would have cut costs when they could. They were very cheap so make sure to take closer looks.

We lived there for two years and had nothing but issues from start to finish. We lost count of how many problems were logged, yet very little was properly dealt with. Toward the end of our tenancy, our home effectively became a building site, with ongoing works disrupting our ability to live comfortably in the property. Despite this, we received no compensation for the loss of use of our home.

The heating system never worked properly during our tenancy and was never adequately addressed, even through freezing winters. Living without reliable heating was unacceptable.

We were also told that a shed on the property was unsafe and needed to be removed. It has still not been removed. The decking has been subject to what can only be described as a slap-dash repair job and is incredibly dangerous, becoming extremely slippery and posing a clear safety risk. Barbed wire, unsafe driveway (which they have no sorted now we have left), etc…

Overall, this was by far the worst tenancy we have experienced. Based on our experience, there appears to be a pattern of covering up issues rather than being transparent. We would strongly advise anyone considering this property to view it thoroughly in person and ask very detailed questions before committing.

My experience with Bourne Estate Agents during the attempted purchase of 2A Froyle House in Upper Froyle, Hampshire was extremely frustrating and ultimately led me to withdraw and buy elsewhere.
As a first-time buyer, I expected guidance, transparency, and realistic timelines. Instead, I was repeatedly told there were “updates” when in reality there was no meaningful information provided. Months went by with vague emails, constant chasing, and no clear answers on what the delay actually was or how long completion might realistically take. Even after changing to a solicitor recommended by Bourne, I still couldn’t get a straight answer.
The issue was consistently framed as being with third parties, yet Bourne failed to manage expectations from the start. Conditions agreed months earlier were not met, timelines slipped without explanation, and when concerns were raised, the response was defensive rather than supportive. Being told that the property was “worth more” and might go back on the market, instead of addressing legitimate concerns, felt unprofessional and dismissive.
What ultimately pushed me to withdraw was the complete lack of clarity and reassurance. Planning a purchase requires certainty, especially for a first-time buyer, and Bourne were unable or unwilling to provide this. Had expectations been managed properly from the beginning, the outcome may have been very different.
I would not recommend Bourne Estate Agents based on this experience. Do not walk nowhere near Froyle house as the whole thing is fishy. I now am left with a hefty bill from the solicitors.

We put our house on the market April 2025 and we had a great experience with Bourne in Ash Vale. All the team were brilliant - the communication was great, and they were always happy to help, always friendly and professional. Highly recommend!

Becky and her team were so helpful whilst letting our house out. As first time landlords, they put us at ease throughout the whole process. Elarose was very friendly, professional and kept us in the loop at all times. Highly highly reccomend

Quick heads up regarding the sale of our house in November. Great experience dealing with Ayisha on sales and Sarah , property manager.
Tricky sale but great result as Bourne secured the asking price and gave me good advice along the way.
This kept the deal going and I would definitely use them again. Politically & practically very astute staff .

Honestly hands down David Lowther from the Alton branch has restored my faith in human nature .This man has acted so professionally,so kind and so outstanding in helping when issues have occurred within my mum’s property during the selling process .As I don’t live local David kept me informed every step of the way including resolving clearance local workman to fix a leak &flooring along with a gardener the company use.On top of this he liaised constantly between buyer ,seller &solicitor.His work ethic was exceptional .Yesterday we exchanged 😀.Without David this would not of happened.Thank you truly from the bottom of our hearts .

This transaction was not a straightforward one but our agent,David, was always on top of it, liaising with the vendors and organising tradespeople to deal with problems. He went above and beyond what one would expect and I would recommend him without hesitation.

They were excellent. They helped me with my purchase and was always very helpful and great communication.

I was very happy with the service from the Alton branch, recommend very highly 👍

Charlotte from Cobham handled our rental application very quickly. Professional service, great communication and an immediate response.

Gemma, Ayisha and the rest of the team at Bourne Alton were amazing from start to finish. We had some complications with power of attorney and then probate. They kept us informed and up to date right through the process. I’d highly recommend them.

Charlotte has been incredibly helpful and very efficient throughout. Having not rented in a very long time I was very unsure about the process and she has made it a smooth and stress free experience. Thank you!

The team in Alton did a fantastic job. They signposted us to good solicitors and kept us informed at each stage of the sale of our old house and purchase of the new. They also accommodated us with frequent trips to our new house, to meet contractors for kitchen design.

We found the staff to be exceptionally helpful and knowledgeable. Although the Bourne office was located in Alton, through their other offices and resources they had a buyer for our house within a week.

Thank you Bourne

I a took flat through Bourne state agent In woking..all was good from beginning...till end... of the process,even we had a few issues in the flat..as I communicate with Mr fraser (manager)all fixed immediately ...I appreciate his work.best luck

Spoke to Michael Murray, very professional, dedicated to helping me and my family find the right place at the right price. Was glad for his call back and am very pleased with the result in the end.
Thanks!