Boutique Air Avis 4

Comfortable, private plane kind of experience, friendly crew, highly recommend flying with them.

MY WIFE AND I FLEW INTO PHOENIX FOR A LONG AWAITED VACATION IN COLORADO, WE FOUND THE BOUTIQUE AIR GATE AFTER 3 SEPARATE SETS OF DIRECTIONS. FLIGHT TO CORTEZ UNEVENTFUL. WHEN ATTEMPTING TO PRINT BOARDING PASSES FOR RETURN FLIGHT, WE DISCOVERED THE TIME HAD CHANGED FROM 3PM TO 1035 AM. NO NOTICE, NO PRIOR CONTACT. FURTHERMORE OUR CONNECTING FLIGHT WITH AMERICAN HAD BEEN CANCELLED. THIS THREW EVERYTHING INTO MELTDOWN MODE.WE FINALLY WERE ABLE TO FIND A SOUTHWEST FLIGHT BACK TO SAN ANTONIO, DEPARTING AT 315. GREAT, NO PROBLEM. THAT WOULD GIVE US ABOUT 2HOURS PLUS LAYOVER .WE DROVE FROM DURANGO TO CORTEZ, TURNED OUR RENTAL CAR IN AND WERE SHUTTLED TO THE AIRPORT. NO ONE AT THE TICKET COUNTER! WE WERE TOLD THE AGENT WAS CLEANING THE PILOT'S OFFICE AND BE BACK "SOON". THE AGENT ARRIVED AND WE CHECKED IN AND WAITED ALMOST 2 HOURS PAST OUR DEPARTURE TIME. THE PILOT WAS GREAT, THE FLIGHT WAS OK. WE ARRIVED WITH BARELY AN HOUR TO MAKE OUR NEXT CONNECTION. WE WERE NOT ALLOWED TO TAKE OUR BAGS, WERE TOLD WE HAD GO TO THE BAGGAGE CLAIM, (THEY WERE 20 FEET AWAY IN VIEW). SO WE HAD TO RACE AND RUN TO THE OTHER END OF THE TERMINAL, GET OUR BAGS, RACE AND RUN TO THE SOUTHWEST TICKET COUNTER IN ANOTHER TERMINAL, CHECK OUR BAGS, GO THRU TSA CHECKPOINT, ( PHOENIX AIRPORT IS TOTALLY CONFUSING) AND MAKE IT TO OUR GATE JUST IN TIME TO BOARD. SO AN OTHER WISE PERFECT TRIP WAS PRETTY WELL MARRED BY THE LACKADAISICAL, SLIPSHOD, UNPROFESSIONAL METHOD OF OPERATIONS OF BOUTIQUE AIR. I WILL TELL EVERYONE I KNOW TO AVOID THEM AT ALL COSTS. MY WIFE IS SAYING SHE NEVER WANTS TO FLY AGAIN!!!!!

Excellent value. Beautiful jet. Wonderful flight. Personal service. Easy to schedule a reservation. Clean and comfortable ride. The best in the business.

Boutique Air provide a valuable service to many areas, and although occasionally, they can be delayed by situations beyond their control, they will always do the best they can.