Bowen Opticians LTD Avis 

I have been a patient of Bowens for about 10 years. I have always found staff civil, courteous and helpful. My observations, as a patient, suggest that the opticians have an excellent knowledge of the subjects they practice. The practise is comprehensively equipped to perform any examination to the eyes that may be necessary in the performance of their work. I would have no hesitation in commending the practice to others.

Very personal, attentive and very professional and thorough. My husbands eye was in such a poor way, with deteriorating vision and infection. No other " professional " had even acknowledged the soreness , and state of the skin on and around the eye and lashes. He had been several times both to the hospital and another opticians. At Bowens, it was diagnosed and treated, within a day his eye was already so much better. They couldn't do much about the vision in the said eye, but they also never tried to upsell anything, knowing, it wouldn't help. Will go again when the time comes and would thoroughly recommend. Thank you.

Very attentive staff who always welcome customers with a smile and deal promptly with any queries

I awoke one morning in the middle of July with severe pain in my right eye. I was seen the following day and was given a thorough examination. Eye drops were prescribed and a review was made the following week. Symptoms were still the same so a letter was sent to my GP asking them to refer me to the Eye hospital and also the Dermatologist for a lesion found just under the eye.
The upshot of all this is that I’ve been seen by the Dermatologist who has arranged a biopsy (appointment late September) and also the Eye hospital who have diagnosed dry eyes and appropriate eye drops given.
Thoroughly recommend Bowen Opticians. The staff are very friendly and helpful and Julie, the optician, excellent.

Always attentive and friendly with great quality glasses to choose from, would highly recommend.

I was on holiday and experienced a problem with my left eye. I spoke to Bowen Opticians who were local to our holiday accommodation.

After I explained my problem they were able to book me an eye care appointment within 2 hours.

I received a confirmation email which provided me with information on what to expect at this appointment and details of their location etc.

From the moment I arrived to my actual eye care examination and eye scan .. I received amazing care and great customer service from the branch staff and optician. The experience was thorough and professional.

I was listened to and fully supported by everyone in branch. The optician spoke to me explaining everything that was going to happen and what would then happen following this examination.

When I finally left the branch I felt immediately reassured and relieved. I would highly recommend this Opticians and the eye care provided.

I've been visiting Bowen Opticians of Worle annually for around five years for a thorough deep eye examination, which has always been carried out professionally by excellent knowledgeable opticians and which lasts for around 45 minutes using the most modern equipment. There is also a comprehensive range of eye products but no pressure to purchase. I can honestly recommend this business.

Thoroughly professional in all they do.

Brilliant, caring and helpful service - I thought I had dry eyes but ended up finding out that I had make up stuck behind my eye which was causing the discomfort. What could have been a horrible procedure was dealt with calmly and kindly and I am so grateful.

Lovely, friendly, professional people at Bowens, you feel completely at ease in the fact they know what they're doing and offering good advice. They were very caring and understanding with my elderly mother's needs.
Would highly recommend.

I have been a customer of Bowens opticians for many years and they have always gone above and beyond with their customer service, staff are all really lovely, I would highly recommend.

Always a pleasant welcome. Isla extremely professional and explained every step of the examination. Bowens use up to date equipment and are very thorough. I would recommend.

First class service from booking to receiving my new glasses.

I've been going to Bowens 30years.. The staff are very friendly and answer any questions they can.. They are brilliant with children..
They make us as a family very welcome..
They never rush you and make sure that you have made the right descesion...

Customer service cannot be faulted. When I first tried on my new varifocals I wasn't able to read fluently with the lower part of the lenses. New measurements were taken, new lenses ordered, and fitted a week later. No quibbling, excellent service.

I was given time for my eye condition to be fully investigate as it was a new problem. The care I was given was first class. Thank you

I took my elderly neighbour to bowens opticians today I was very concerned that there were stairs to there surgery and I have had both my knees replaced and cannot use stairs at all ! But the staff at bowens are brilliant the woman doing the ear syringing came and and helped my neighbour up the stairs and my neighbour is so pleased she has got her hearing back and is so grateful for the help and treatment she got from bowens and like me would recommend bowels to anyone looking for treatment for the hearing .edward clark

Disappointingly Experience – Avoid If You Value Good Customer Service.
After reading many positive reviews about Bowen Opticians, I decided to give them a try. Despite their higher prices compared to other opticians, I believed the quality of service might justify the cost. I booked two appointments, one for glasses and another for contact lenses.
The first appointment went well. The optician was friendly, and I felt like I was in good hands. I received my prescription and ordered glasses online from a retailer I had researched beforehand. A few days later, my glasses arrived. I loved the frames, but I quickly noticed that my vision in the left eye was blurry. At first, I thought this might just be part of the adjustment period, as the optician had mentioned that it could take time to adapt to a new prescription. However, after several attempts, I realized that I couldn’t wear them without feeling dizzy.
Concerned, I returned to Bowen Opticians to have my glasses checked against the prescription.
The receptionist was polite but needed to consult the manager. To my surprise, the manager refused to help, simply stating that since I hadn’t purchased the glasses from them, it wasn’t their problem. I was advised to contact the retailer instead. When I asked how they could be so sure that the glasses were at fault rather than the prescription itself, they seemed uncertain but still refused to assist me.

Checking the prescription against the glasses would have taken only a few minutes, but the manager showed no interest. I would suggest educating the manager, as making an error in a prescription is considered medical negligence. It is the responsibility of the medical professional who issued and signed it. Therefore, this matter will be reported to the General Optical Council (GOC) and Ombudsman Services. We could easily avoid this situation.

A few days later, I attended my second appointment for contact lenses. When I arrived, the optician immediately mentioned that she was aware of the issue with my glasses. It turned out that after my previous visit, she had reviewed my prescription and discovered that she had made a mistake, she had entered the wrong axis for my left eye. What’s most disappointing is that no one took responsibility or even had the decency to contact me and admit the mistake earlier. This kind of attitude makes me lose faith in people. We all make mistakes, but the way you handle them defines your integrity. Sadly, it seems that honesty and accountability are becoming rare qualities.

No one from Bowen Opticians had contacted me to acknowledge the error or offer a correction until my second appointment. Instead, they had completely dismissed my concerns simply because I hadn’t purchased glasses from them. But I had paid for an eye test, and as professionals, they had a responsibility to ensure my prescription was accurate. Their refusal to take accountability was unacceptable.

Because of their mistake, I lost £200 on glasses that I can not return since I had already tried to adjust to them and removed the seal. I will take this as an expensive lesson learned, but I will never return to Bowen Opticians and will be reporting this incident to the relevant authorities. If you value good customer service and accountability, I strongly advise looking elsewhere.

Great people, very professional and a great service. Highly recommended.