Boyd Hampers Avis 

I ordered this hamper on the 23 November and it has still not been delivered.
Though I spent over £62 this is apparently of no concern to the company as it has been impossible for me to get a hold of anyone to resolve this issue. I have emailed three times and phoned the customer service phone line a dozen times but it cuts out before it is answered. I am very unhappy that the hamper was not delivered but even more disappointed by the non-existent customer service.

I ordered 2 hampers on 7th December to be delivered on 22nd December.They have not arrived and I am getting no reply from emails and the phone number just cuts out, my order number is #21678 just in case the company monitors these reviews.
Please use with extreme caution
Edit. Avoid as when hampers were eventually delivered they were missing an important item, ie 2 bottles of wine and also consisted of odds and ends of left overs, none of which were advertised.My advice is spend your money elsewhere as I spent £119 on basically sweets and a bottle of juice as that was obviously all they had left

Avoid!
I ordered 3x hampers from this company, all to be delivered on Dec 22nd as xmas presents.
2 arrived 10 days early! 1 didnt arrive at all. When I emailed the company, they didnt even reply, defo wouldnt recommend and definitely wouldnt use again, absolutley shocking service

I ordered a hamper on the 5th December to be delivered by the 8th. It didn't arrive so I emailed Gareth and he looked into it. My emails were answered immediately and he also phoned me. The problem was resolved and the hamper was amazing. Definitely use them again. Thanks Gareth and co

If I could - I would give this "company" 0 stars. Do not buy from this company - it is a scam! I ordered a Hamper from this company on the 18th of December with next day delivery, and even paid extra charge for the postage. It was very important for me to receive it on the next day. Today is the 20th of December, and on my account there is still no update. My Hamper has still not been dispatched. Customer services, emails and live chats are all useless, it looks like this company is not real as nobody answers me. I tried to cancel my order, as it has still not been dispatched, but unfortuantely I could not even get in contact with anyone at the company. Please do not rely on this company, as this company will disappoint you, give you unneeded stress and will destroy all the celebrations.

I ordered a hamper on 8th December for delivery on December 15. It's still not been delivered yet. My order number is 21684. I've tried calling, emailing, and using the live chat and have had no response at all from the company. It was £124.95 and they have my money. It's so disappointing because it was timed for a specific event. Is it in transit Boyd's?

I purchased a hamper on the 5th December and have still not received the parcel or had any updates. I have emailed, tried to live chat and called numerous times and have had no reply. No one ever answers the phone. This is very disappointing as I ordered this for a relative for Christmas Day.

I posted a negative review 3 days ago, as had not received order that had apparently been sent on the 11/12/2023. UP DATE it has arrived and guess what family hamper missing the soup/tomatoes and mandarins so had to add them myself. Also order the Cheese Letterbox Curation' what did you send me but the The Christmas Letterbox Treat, how is chocolate and sweet biscuits a substitute for cheese and savory biscuits.

DO NOT buy from this company! I ordered a hamper on the 25th November (Black Friday) £39.99 which was reduced £35.95. By the 4th December it hadn’t been dispatched so I used the live chat. As this was for relatives who we were going to visit that week, I asked if the delivery address could be changed. I was told this wasn’t a problem and they would get it dispatched within the next day or so. This didn’t happen and, despite several failed attempts on the live chat, email and telephone, no reply. Then, on the 14th December a hamper arrives to my address, a cheaper one and not what I ordered! I tried phoning them again and it rang out so I thought I’d my luck on Facebook messenger, still nothing. Disappointed doesn’t cover it!

Puzzled as to why people think this firm is a scam....
Ordered a whiskey hamper tuesday night, received by the inlaws thursday. All from my sitting room in spain, to the inlaws in the Uk. Very easy and hassle free. Ever thought, ordering in december is this firms busiest time and sometimes things do go astray or have to be adapted??
Give them a break. I looked at a few different companys on line for a hamper. Boyds came out on top.

I had a great experience the website was easy to use and ordered couple days ago and my hamper has arrived on the day it said it was going to with emails every step of the way and tracking numbers... Despite reading that the customer service wasn't good I recieved emails back straight away with my questions from Gareth and bill.... Havnt seen product myself as was a gift for my nan but she will soon let me know how it was and send pictures in sure... Thank you boyd hampers

Ordered a hamper and discovered I needed it earlier than I'd selected. Contacted Boyd Hampers and they changed delivery for me. Hamper received in tip top condition and very well packaged, items all as stated. Extremely pleased with this company's goods and service and would recommend to anyone. A++++

Ordered a hamper, and what I ordered was completely different. Only received 8 items instead of 10, of which 7 items weren't in the product description and of lesser value.
No answer from Boyd via email, phone or live chat.

This company is just scamming people!

My order should have been delivered on 12th December and has not yet been dispatched as at 14th December. Not happy.

I've ordered a hamper on the 24th November plenty of time until xmas I've recieved the email confirmation so far so good,it came to the day of the delivery nothing ,1 week after no signs I've decided to use the live chat and ask what's going on, live chat doesn't work at all,I've sent dozens of emails not a single replay,this is an absolute scam the tracking says they tried to deliver couple of times which is completely false and now they sending it back Boyd,this company needs to shut this scam needs to stop i will make sure i will spread the word

I've ordered two Christmas hampers for presents. I need to urgently change the delivery date for one and have tried over several days to contact Boyd Hampers to rearrange a new date - by phone, email, and live chat! No one ever picks up the phone and I've left it ringing for 'ages' (tried several times over different days). The live chat doesn't actually work (its a false pop up) and no-one has ever replied to the email. Looks like I may have burnt good hard earnt money on a scam company and am now seriously worried that the hampers won't ever turn up at all. AVOID AT ALL COSTS !!!!!!! DO NOT GET SCAMMED IN THE SAME WAY !!!!!!! I will NEVER use again or recommend to anyone. Horrendous!!!

Sorry to do this always try to give the company the opportunity to resolve ,but in this case I am getting nowhere.ordered hamper for nominated day delivery 07/12/23 ,status still just shows as ordered ,sent numerous emails to customer service, ,have used the live chat only once received a reply and that was from Gareth on Friday 8th he advised would look into it and reply by email, no reply and telephone line just rings out facebook,and Instagram messages just ignored how I wish I had read the reviews on here before placing my order
Doesn't live upto what was quoted in a vents magazine article

Didn't receive tracking info so contacted someone on the live chat, they said they'd find it and email it to me. Never heard anything, my selected delivery date was Friday 8th December. I've tried contacting them via phone call, live chat and email but haven't heard anything. So no idea where my order is or if I'll ever get it.

UPDATE- I recieved my hamper a week after the selected delivery date... and I open it to find its not what I ordered... absolutely useless will not use Boyd Hampers again! Don't waste your money!!

The worst experience I’ve had im still waiting for the parcel to be delivered dpd are a joke they have told me that they would be delivering it every day last week I’ve asked you to contact me local depot is not got an address but I eventually found it not there CONTACT ME

I haven’t received my parcel, it was returned to the company due to incorrect details despite correct address on the order. no attempt to rectify this and no response from the company. Refund requested. It’s been 4 weeks