Brainstove Avis 157

Réponse : Brainstove

1 déc. 2025

Hi,

We’re sorry to hear about your concern. Please note that the charge is not fraudulent. An active subscription was created using your private information.

If you believe this was done in error, our support team will be happy to assist you. Please contact us directly so we can look into your case and provide the necessary help.

Réponse : Brainstove

4 nov. 2025

Hi there,
We’re sorry to hear about your concern. Please note that we do not create subscriptions or charge users without their explicit consent. A subscription can only be activated by someone who has access to both the email address and the payment card used.

We recommend checking whether someone else might have used your details by mistake. Our support team is happy to assist — please contact us directly so we can review your case and help resolve it as quickly as possible.

Réponse : Brainstove

30 sept. 2025

Hello,
Please note that a subscription can only be created by the customer directly — we cannot set this up on your behalf. Kindly contact our support team so that we can investigate this situation and stop any charges.

Réponse : Brainstove

29 juil. 2025

Hello,
We're truly sorry to hear about your experience. We want to clarify that we never intend to mislead our users. All subscription details are clearly stated before any purchase is completed.

That said, we completely understand your frustration and would love the opportunity to make this right. Please contact our support team at support@brainstove.com so we can review your case or cancellation if needed.

Réponse : Brainstove

26 mai 2025

Hello,

We're very sorry to hear about your experience and completely understand your frustration. Please know that we never process charges without user authorization — all subscriptions require confirmation during sign-up, including clear information about the pricing and billing terms.

That said, if you believe you were charged in error or without your full understanding, we’re here to help. Please contact our support team at support@brainstove.com with your transaction details or the email address used during registration. We’ll review your case promptly and issue a refund if appropriate.

We truly value your feedback and want to make this right.

Réponse : Brainstove

11 oct. 2024

Bonjour,
Si vous rencontrez des problèmes avec notre service, veuillez contacter notre équipe d'assistance à l'adresse support@brainstove.com

Réponse : Brainstove

23 oct. 2024

Hello,
If you need to cancel the subscription you can do it at https://brainstove.com/?page=cancel
If you require further assistance from our support team please contact them at support@brainstove.com

Réponse : Brainstove

3 juin 2024

Bonjour,
Vous pouvez annuler l'abonnement sur https://brainstove.com/?page=cancel
Si vous rencontrez des problèmes, n'hésitez pas à contacter notre équipe d'assistance à support@brainstove.com

Réponse : Brainstove

Actualisé le 28 mai 2024

Salut,
Contactez notre équipe d'assistance à support@brainstove.com pour obtenir de l'aide.
--------------- Mise à jour------
Bonjour,
Puisque vous n'êtes pas prêt à coopérer, nous pouvons supposer que vous acceptez ces frais et que vous n'êtes pas fidèle à votre avis.