Breathinex Avis 2

Réponse : Breathinex

16 janv. 2026

We’re sorry to hear about the frustration caused by this situation and understand why it would be upsetting.

We’d like to clarify that this matter is currently under active investigation with the official carrier, and the customer is already in contact with our support team. Until the carrier completes its review, no final determination can be made regarding the shipment.

All Breathinex orders are processed, packed, weighed, and documented prior to dispatch. When a missing-item claim is raised, we follow the carrier’s formal investigation process, which is exactly what is happening here.

The Breathinex Inex-Air™ is a non-vapor, non-consumable respiratory training device. It is not presented as a cure or panacea, and results can vary depending on individual circumstances and consistent use.

We take every concern seriously and remain committed to resolving this situation transparently once the carrier’s investigation is complete. We encourage anyone with questions or issues to contact our support team directly so we can assist properly.

Réponse : Breathinex

15 janv. 2026

We’re sorry to hear this was your experience. We take feedback seriously, even when we disagree with the conclusions.

First, to clarify an important point: Breathinex is not a dropshipping operation. We are an original brand with our own product design, development, and customer support. Unfortunately, our product has been widely copied, and there are many low-quality knockoffs being sold on marketplaces such as Amazon and other unofficial or sketchy websites using stolen images and misleading claims. This has created confusion and, in some cases, has unfairly affected how the original product is perceived.

Breathinex is a non-vapor, non-consumable respiratory training device. It is not a vape, not a substance, and not a medication. One way many users have successfully quit smoking or vaping is by replacing the hand-to-mouth fixation with a healthier alternative while simultaneously strengthening lung function through resistance breathing. That approach has worked for a large number of people — but it is not for everyone. For some individuals, the challenge is driven primarily by chemical addiction rather than habit, and in those cases this type of tool may not be the right fit.

Regarding lung improvement: Breathinex is designed as a training device, not an instant solution. Progress depends on correct and consistent use over time, which we clearly outline in our usage materials.

As for build and appearance, the device is intentionally minimal and ergonomic by design. Functionality, durability, and ease of use were prioritized over cosmetic complexity.
Shipping timelines are disclosed at checkout and may vary by location. We understand delays can be frustrating and continue to improve our logistics.

Finally, we offer a return process for customers who feel the product is not right for them. If this customer had contacted our support team, we would have been happy to review their case and provide an appropriate resolution.
We stand behind our product and encourage anyone with concerns to reach out to us directly so we can assist properly.