I strongly advise anyone considering…
I strongly advise anyone considering using this company to think very carefully before doing so.
My experience with them has been extremely disappointing. I paid a substantial amount of money for a specific problem to be resolved, but instead of delivering what I needed and what had been agreed, the work was carried out in a way that did not resolve the issue.
I was also given a guarantee for the work. However, when I later reported the problem and tried to have it corrected under that guarantee, I was unable to get the matter resolved.
I made numerous attempts to contact the company and gave them every reasonable opportunity to put things right. Instead of resolving the issue, communication became increasingly difficult. Eventually, my emails were blocked and I was also prevented from contacting them by phone.
So, after paying a significant amount of money, I was left with the same problem I had paid this company to resolve, as well as the additional stress and expense of having to pursue the matter further.
I exhausted every reasonable attempt to resolve this amicably before taking further action. Unfortunately, I was left with no alternative, and the matter has now been passed to my solicitor.
A guarantee means very little if a company is unwilling to honour it when something goes wrong.
Based entirely on my personal experience, I would not use this company again and I cannot recommend their services.
Réponse de Briars Group
(UPDATE - We have tried several times to reach out to Janinia with the information she provided on the review, unfortunately we have been unable to get hold of her. Her information cannot be found in any client system and therefore we been unable to find the Client she is associated to. Briars do not support individuals, we are a professional services firm that helps businesses expand internationally.)
Hi Janinia, thank you for taking the time to leave your review.
Having searched across all of our systems, including our client database, CRM, financial records, and communication logs, we can find no trace of you as a client using the information you provided. We have no emails, phone calls, or support tickets on file under any of the reference, email or phone information you gave us.
We would genuinely welcome the opportunity to look into this further. If you have had engagement with us, please email marketing@briarsgroup.com with your previous emails or documentation and we will personally pick this up and investigate it thoroughly.
We are committed to resolving any legitimate concern, and we would never block or ignore a client who is trying to reach us.
We do want to clarify, for anyone reading this, who Briars is and what we do. Briars Group is a professional services firm that helps businesses expand internationally. We work with companies navigating the complexities of hiring, paying, and operating in multiple countries.
The service described in this review: a guaranteed fix for a specific problem, with the expectation of a personal consumer remedy, does not align with the services we provide. We do not offer the type of service this review appears to describe.
If this review has been left for a different company with a similar name, we would respectfully ask that it be directed to the correct business so that your concern can be properly addressed.
We are here and ready to help. Please do get in touch at marketing@briarsgroup.com and we will look into this personally.
