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Bright Residence Avis 

16
•
TrustScore 3.5 sur 5

3,3

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À propos de l'entreprise

Écrit par l'entreprise

Stylish and practical solutions for a cozy, functional home. From home accessories to garden products - create your perfect home!

Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

16 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,3

Tous les avis

(16)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 3 sur 5 étoiles

Not as slick as it looks.

The blade does not go through the corn like butter as you depict on demo ad. Maybe if corn is cooked but not on fresh uncooked corn. Disappointed.

21 juillet 2026
Avis spontané
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Réponse de Bright Residence

Hi Jan,

Thank you for taking the time to share your feedback. We're sorry to hear that the corn stripper did not perform as you expected.

The product is designed to work best on cooked or softened corn, and we understand your disappointment if this wasn't clear from the product presentation. We truly value your feedback, as it helps us improve our product descriptions and customer experience.

If you'd like, please reach out to us at info@bright-residence.com with your order details. We'd be happy to review your case and see how we can assist you.

Kind regards,

Bright Residence Support

Noté 1 sur 5 étoiles

Concrete sealer stolen!

Bright informed me that my concrete sealer was likely stolen from my mailbox and there was nothing they could do about it. No refund and no replacement. As a former letter carrier in this small town, I know that wasn't the case. Unbelievably horrible customer service. Do not order from Bright!!

20 juillet 2026
Avis spontané
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Réponse de Bright Residence

Hi Leslie,

We're truly sorry to hear about your experience and understand how frustrating this situation must have been.

We take reports of missing deliveries very seriously and always aim to work with our customers to find the best possible resolution. We'd appreciate the opportunity to review your case once again.

Please reach out to us at info@bright-residence.com with your order details, and our team will be happy to investigate further and assist you.

Kind regards,

Bright Residence Support

Noté 3 sur 5 étoiles

The fitment was just Ok

The fitment was just Ok, nothing special.

20 mai 2026
Avis spontané
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Réponse de Bright Residence

Hi Mark,

Thank you for taking the time to leave your feedback. We're sorry to hear that the product only met your expectations to some extent.

We always strive to provide products that offer both quality and a great fit, and we appreciate your honest comments as they help us improve.

If there's anything specific about the fitment that could have been better, we'd love to hear more. Please feel free to contact us at info@bright-residence.com, and our team will be happy to assist you.

Kind regards,

Bright Residence Support

Noté 5 sur 5 étoiles

Greaat customer service response

Customer service via email was excellent. The order took longer than expected and once we contacted customer service the response was above expectation. Tracking was an issue as the original tracking was for the shipment up to delivery to the USPS for final delivery. It indicated delivered 4 days before the final USPS delivery.

7 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

HAIR COMB

ORDERED A COMB THAT WAS CLEARLY FALSE ADVERTISING. STATED MONEY BACK GUARANTEE AND WHEN I WANTED MY MONEY BACK I WAS ONLY OFFERR 5% OR I HAD TO SHIP IT BACK TO CHINA AT MY EXPENSE. SENT EMAILS BACK AND FORTH AND HAVEN'T HAD A RESPONSE IN WEEKS AND NOW I'M STUCK WITH A PRODUCT THAT DOESN'T WORK AND $25 LOST PLUS SHIPPING
I WOULD GIVE NO STARS IF I COULD WHAT A WASTE OF MONEY AND CLEARLY A SCAM AND A JOKE ON ME

4 juin 2026
Avis spontané
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Réponse de Bright Residence

Hello,

We're sorry to hear that the product did not meet your expectations and that you've been disappointed with your experience.

Customer satisfaction is very important to us, and we'd like the opportunity to review your case, including the communication regarding your return request. We apologize if you experienced delays in receiving a response.

Please contact us at info@bright-residence.com with your order number, and we'll be happy to look into this for you and work toward a suitable resolution.

Kind regards,

Bright Residence Support

Noté 3 sur 5 étoiles

Not as advertised

The lighted balloons are not as advertised. The images and description suggest that they're powered with light strands that take a standard battery, but they're something much smaller and don't seem replaceable. They also seem like they come with a stand/wand to hold them up, but they do not.

I'm hopeful they will work well once inflated, but the overall impression is that these will be a project to put together and that they are not reusable (as advertised).

20 juin 2026
Avis spontané
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Réponse de Bright Residence

Hello,

Thank you for sharing your feedback. We're sorry to hear that the product did not meet your expectations and that it differed from what you anticipated based on the product listing.

We strive to ensure our product descriptions and images accurately represent our items, and we appreciate you bringing your concerns to our attention. Your feedback helps us improve both our products and the information we provide.

We'd like the opportunity to review your order and address your concerns. Please reach out to us at info@bright-residence.com with your order details, and our support team will be happy to assist you in finding a suitable resolution.

Kind regards,

Bright Residence Support

Noté 5 sur 5 étoiles

Shipped fast

Shipped fast, received in good shape, price was fair. Would recommend this company.

2 juin 2026
Avis spontané
Noté 3 sur 5 étoiles

It was not what I expected the quality…

It was not what I expected the quality was poor and it broke making it unusable

13 mai 2026
Avis spontané
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Réponse de Bright Residence

Hi Rita,

Thank you for taking the time to share your feedback. We're very sorry to hear that the product did not meet your expectations and that it broke, making it unusable.

This is certainly not the experience we want for our customers. We'd appreciate the opportunity to review your case and work with you to find a suitable resolution.

Please contact us at info@bright-residence.com with your order details, and our support team will be happy to assist you.

Kind regards,

Bright Residence Support

Noté 3 sur 5 étoiles

The product is very nice

The product is very nice, but I only received one of the two towels ordered. I ordered 1 white (told out of stock) and 1 black. I was contacted via email re: the white towel and replaced it with another black... but only 1 towel arrived. So nice quality but not too attentive customer service.

19 juin 2026
Avis spontané
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Réponse de Bright Residence

Hi,

Thank you for your feedback. We're pleased to hear that you were happy with the quality of the towel, but we're very sorry to learn that you only received one of the two items you ordered.

This is certainly not the experience we want our customers to have. We'd like the opportunity to review your order and resolve the missing item as quickly as possible.

Please contact us at info@bright-residence.com with your order details, and our support team will be happy to assist you.

Kind regards,

Bright Residence Support

Noté 1 sur 5 étoiles

Bright Residences return policy is terrible

The web site offers many items.
The item I ordered was a sprinkler.
It didn’t have the correct fitting to attach to the hose.
When I tried to return it they promised to help. But I guess the item I ordered was actually from Kuehn.
Their offer was they would give me 50% pack and I could keep the piece of junk
Or I could pay the shipping to return it back to China and when they got it back, they would return my money
Nowhere on the website did it state this policy?
Do not buy from this company if you think you might need to return your item because you will not be happy

27 mai 2026
Avis spontané
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Réponse de Bright Residence

Hi Robert,

We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when a product isn't compatible with your setup and the return process isn't what you anticipated.

We strive to be transparent about our policies and are sorry if they were not clear in your case. We'd appreciate the opportunity to review your order and see if there's a better way to resolve the situation.

Please reach out to us at info@bright-residence.com with your order details, and our support team will be happy to look into your case and assist you further.

Kind regards,

Bright Residence Support

Noté 1 sur 5 étoiles

Ordered 3 flower yarn holders and…

Ordered 3 flower yarn holders and received one broken the other ones were to ruff for the yarn and didn't work correctly. Contacted them the same day I received them reached out 7 times as they have a 14 day return policy. Never heard back, not email nothing. Filed with FTC. Filed a complaint with my bank.

8 mai 2026
Avis spontané
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Réponse de Bright Residence

Hi Michelle,

We're very sorry to hear that one of your items arrived damaged and that the others did not meet your expectations. We also sincerely apologize if you did not receive our responses, as this is not the level of service we strive to provide.

We'd appreciate the opportunity to investigate what happened and make things right. Please contact us at info@bright-residence.com with your order details, and our support team will review your case as a priority.

Thank you for your feedback, and we hope to have the chance to restore your confidence in us.

Kind regards,

Bright Residence Support

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