Brighte Avis 

446
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

As most have said, they reject the loan without reason then avoid all forms of communication. When I finally got through to someone on the phone they put me on hold for over 2 hours. I called from a d... Voir plus

Noté 5 sur 5 étoiles

Easy to apply & fast approval. Get your documents ready eg current tax return notice, payslips etc. It will take approx 20 minutes to fill up the form, upload docs & submit. In my case it literally ap... Voir plus

Noté 5 sur 5 étoiles

I got an upgrade to my Solar Battery from a Tesla (14kW) to an AlphaESS (56KW) organised through Enhanced Energy. Enhanced Energy (through Jaky Lai) organised the SA Network paperwork (Grid attachment... Voir plus

Noté 5 sur 5 étoiles

The possibility to get a Brighte Team member to phone me back was excellent. Team member Mike has been very polite and thorough with his manual handling of my Home Energy Loan Application.

À propos de l'entreprise

  1. Argent & assurance

Écrit par l'entreprise

We are on a mission to make every home sustainable. From solar systems and batteries to your next home improvement, we’re making your sustainable dream home a reality.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

446 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 5 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(446)

95 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I've just made my final payment

I've just made my final payment. I left a negative review in the beginning it was my error! They are a great company to deal with. If I need finance again I will use them.
Thanks Brighte!!

8 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Worst customer service ever….

Worst customer service ever….. so regret ever getting a loan with these people. I set up my direct debit two acvounts but every payment day it isn’t working. Tried to update details online but couldn’t figure out how stupidly called ….. explained situation and asked to check and update bank details…. One account was in correct. So I asked him to change the direct debit automatic account the guy asked me “ why do I want to do that” . I gave up. He said I have two account portals. And yep I do one that says I can borrow money and the other where I have the loan..So every time I try to log in I get taken to the you can borrow money one… the only time I get the correct one is when I follow the sms link telling me I need to make a payment or I will get charged for not making payment on time!!! And that link only lets me make a payment not actually look at my account! BUT the real sting is my bank account is there already and I just click on it to make a payment so WHY can’t it just direct debit??? So I messaged and they can see this but don’t know why it doesn’t work and just wait and see if it works next time…..oh my lord…, so is this how they make money ???? Stuff around with direct debits hoping you miss a payment and they can charge a fee??? Who knows but customer service calls can’t understand me and I struggle to understand them….

26 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Less than one star

Less than one star. I have never experienced such a difficult customer service team to deal with. Every interaction has been extremely painful and irrational. I would not recommend this company to anyone.

1 août 2022
Avis spontané
Logo de Brighte

Réponse de Brighte

Hi H, this sounds like a terrible situation and something we want to help with. Please call us on 1300 274 448 and we will look into this immediately. Thank you for reaching out to us.

Noté 1 sur 5 étoiles

Brighte Solar Panels

We had the solar panels installed at the end of April. Since then, we have no hot water during the day until about 2.30 - 3pm.
Be aware you will not only need to make the repayments on the solar panels each fortnight, but also keep paying an electricity bill as well.
Cold showers are no fun in winter!

21 juillet 2022
Avis spontané
Logo de Brighte

Réponse de Brighte

Hi Lisa, this sounds like a terrible situation and something we want to help with. Please call us on 1300 274 448 and we will look into this immediately. Thank you for reaching out to us.

Noté 2 sur 5 étoiles

Finance fees are hidden

I suggest you do your own research and find vendors yourself rather than through Brighte's platform, that way you won't get charged a marked up price. I was told by several vendors that Brighte charge roughly 10% of total install cost to vendor which is obviously oncharged to you as a customer.

When I asked for a 'cash' price it was far cheaper as the vendors didn't need to add on the Brighte merchant fee.

The increased cost is still cheaper than the interest on a 'green loan' over the course of a 5+ year loan though, so I may begrudgingly still use Brighte if I choose to finance the install.

Would be great if they would just be upfront about the fact that vendors clearly pay a 'commission', 'merchant fee' or whatever else you'd like to call it, which is generally passed onto the consumer. They would still be competitive vs other loan providers.

If it sounds too good to be true, it almost always is.

22 mars 2022
Avis spontané
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Réponse de Brighte

Hi Aaron, we’re sorry to hear about your experience. Our partners shouldn't hide fees or add a surcharge. It would be great if you could call us on 1300 274 448 so we can learn more about your situation - this will help us improve the experience for other homeowners. Thanks so much for sharing your comment.

Noté 1 sur 5 étoiles

Do not trust this disgusting company

Do not trust this disgusting company. They have called and coerced a friend of mine into paying her abusive ex partners debt with them. They have told her someone will come and take down her solar panels that she did not sign up for, as he signed up for them after the break up. This woman is going through some very emotional times and they have made her think it is her debt.

8 mars 2022
Avis spontané
Logo de Brighte

Réponse de Brighte

Hi Debbie, this sounds like a terrible situation and something we want to help your friend with. As a financial partner we would never condone or enforce the removal of solar panels – please call us on 1300 274 448 and we will look into this immediately. Thank you for reaching out to us.

Noté 5 sur 5 étoiles

Great initiative

Great initiative.

Allowed me to have urgent plumbing work done without stressing over the cost.
The application process was quick and easy. The staff were very friendly and helpful.

I would definitely recommend Brighte to any homeowner.

10 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Artificial Grass assistance

I needed bright pay for my artificial grass and I only paid a little deposit. they were quick easy to help and paid all my money I owed them. They were very honest in their practise. I really appreciated a lot.

1 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Solar installed

I was able to finance solar. Easy to set up, easy repayment options and great app

20 août 2021
Noté 5 sur 5 étoiles

Nothing but professional

Brighte was nothing but professional throughout the whole application process. Every step was focused on my needs and expectations. I would recommend Brighte to anyone wishing to finance a solar panel purchase.

29 avril 2021
Noté 5 sur 5 étoiles

Simple and Easy

Brighte made it simple and easy for us to increase our solar power without having to outlay a lot of cash up front. The terms are very fair and reasonable and we will still save money while it is being paid off through the solar feed back system over a 5 year period.

29 avril 2021

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