Brighten Energy sent me a letter by mail which I received 10/20 saying our 24 month contract would be ending soon(end of Nov) and that if I did not chose another supplier, my new rate would be $.10... Voir plus
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Disastrous company, sucked us in with their 50€ per month offer, we were then given 5 price rises in the 12 months, our bills doubling in that time.. still trying to sort out the final bill which was... Voir plus
I have a Night Storage Heater meter and for nine months now I have been unable to submit the NSH readings on-line via their website despite many requests to get them to amend the facility. So I have... Voir plus
L'entreprise a répondu
When I signed up, bright had the best deal in the market. Then a month later, they slipped down quite significantly by raising both their unit rate and standing charge. To be fair, they offered the op... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are sorry to have to advise that bright is closing its doors and will cease trading in February 2022. We will be contacting all our customers to let you know what happens next and please be assured that there will be no interruption to your electricity supply. Thank you to everyone who joined the bright family on an important green energy journey.
Coordonnées de contact
84-94 Great Patrick St, BT1 2LU, Belfast, Royaume-Uni
- 028 9544 2290
- hello@brightnenergy.com
- brightenergy.com
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51 avis
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Great service!
Great service! Made switching really easy for both my home house and my parents house. Customer service team walked me through the process and have already seen good savings 3 months in.
5 mars 2021
Avis spontané
Shoddy To Say The Least
What an absolute shambles of a firm. Any other switch I have made has gone smoothly, but post-switch, Bright's App was down and the website showed no updates to my account. Suddenly, they then hiked their prices causing me to have to switch again...
Two months after switching away I receive another 'final' bill, with a completely different amount to the bills displayed by the website, the mobile website and the app (when it works). Their webchat is constantly down so there goes that option.
This was, apparently, all because of an IT glitch they claim was fixed when I switched (in October), which patently isn't true. All in all expensive rates and atrocious billing/IT/service...there's plenty of competition in this space, go elsewhere and don't look back
11 janvier 2021
Avis spontané
Can’t seem to get the Bright App…
Can’t seem to get the Bright App working or any of the logins on the website
5 janvier 2021
Avis spontané
Réponse de Bright
Hi Pearse. Thanks for your feedback. We're here to help. Would it be possible for you to confirm that you have registered your account on the online portal via this webpage please? https://brightenergy.com/roi/account/register
Thanks, Team bright
I taught I was In store for some saving…
I taught I was In store for some saving but 1 month after I joined it's the same old story increases
13 novembre 2020
Avis spontané
Réponse de Bright
Hi Eamo. Thanks for your feedback. We don't like to have to increase our prices but with increases in wholesale and other energy costs, we too like many other suppliers had to increase our tariff.
The good news is we are still the cheapest Standard Variable Rate tariff in Ireland and the beauty with our variable rate tariff is that when the cost of energy decreases again these savings will be passed on directly to our customers.
You can read more on our recent price increase here https://bit.ly/34PqhK9
Thanks Team bright.
As soon as we joined Bright they…
As soon as we joined Bright they increased their prices. I’m not at all impressed. I wonder did the give their laid back workers(as depicted in photos) a pay increase.
I’m changing.
11 novembre 2020
Avis spontané
Réponse de Bright
Hi Mary. Thanks for your feedback. We don't like to have to increase our prices but with increases in wholesale and other energy costs, we too like many other suppliers had to increase our tariff.
The good news is we are still the cheapest Standard Variable Rate tariff in Ireland and the beauty with our variable rate tariff is that when the cost of energy decreases again these savings will be passed on directly to our customers.
You can read more on our recent price increase here https://bit.ly/34PqhK9
Thanks Team bright.
Tariff increases shortly after signup
When I signed up, bright had the best deal in the market. Then a month later, they slipped down quite significantly by raising both their unit rate and standing charge. To be fair, they offered the option to exist within 30 days, so I changed out of them but a price increase should not happen like that. The few interactions I had with them were good though up to that point
11 novembre 2020
Avis spontané
Réponse de Bright
Hi Ray. Thanks for your feedback. We don't like to have to increase our prices but with increases in wholesale and other energy costs, we too like many other suppliers had to increase our tariff.
The good news is we are still the cheapest Standard Variable Rate tariff in Ireland and the beauty with our variable rate tariff is that when the cost of energy decreases again these savings will be passed on directly to our customers.
You can read more on our recent price increase here https://bit.ly/34PqhK9
Thanks Team bright.
Best price on the market and speedy…
Best price on the market and speedy customer service. My only issue is when asked to submit your meter reading the app and your account on website don't always work so hopefully they will sort it out. Other than that it's a great company.
10 novembre 2020
Avis spontané
Réponse de Bright
Hi Kathryn. Thanks for your feedback. We're delighted that you have joined the bright community.
We’re sorry that you were unable to submit your meter reading via the bright app and account. Can you confirm if you are using the app on Android or iOS please?
Thanks, Team bright
Ye were cheapest when I signed up a…
Ye were cheapest when I signed up a month ago and then ye rose the price by 10 %... Didn't like that
10 novembre 2020
Avis spontané
Réponse de Bright
Hi Pat. Thanks for your feedback. We're delighted to have you onboard as part of the bright community.
We don't like to have to increase our prices but with increases in wholesale and other energy costs, we too like many other suppliers had to increase our tariff. The good news is we are still the cheapest Standard Variable Rate tariff in Ireland and the beauty with our variable rate tariff is that when the cost of energy decreases again these savings will be passed on directly to our customers.
You can read more on our recent price increase here https://bit.ly/34PqhK9
Thanks Team bright.
Good website and really clear pricing…
Good website and really clear pricing which is good. I signed up recently and was happy with the per KW/h rate. The recent price increase of circa 10% seems very high. I know all suppliers have increased prices but the Bright increase is one of the highest.
10 novembre 2020
Avis spontané
Réponse de Bright
Hi Michael. Thanks for your feedback. We're delighted that you have joined the bright community.
We don't like to have to increase our prices but with increases in wholesale and other energy costs, we too like many other suppliers had to increase our tariff. The good news is we are still the cheapest Standard Variable Rate tariff in Ireland and the beauty with our variable rate tariff is that when the cost of energy decreases again these savings will be passed on direct to our customers.
You can read more on our recent price increase here https://bit.ly/34PqhK9
Thanks Team bright.
Things are looking Brighter in my household
Moving to Bright was the best move I have made in switching utilities. It was a pleasant surprise when my first bill arrived and it was €30 cheaper then my previous supplier and the bonus knowing that I am a 100% green.
10 novembre 2020
Avis spontané
Réponse de Bright
Hi Anthony. Thanks for your feedback. We're delighted to have you on board as part of the bright community and that we're adding value for you personally. Thanks, Team bright
Solcelleanlæg købt hos Bright Energy 2012…
Vi købte i 2012 solcelleanlæg med 10 års fuld kasko - Kasko var grunden til at vi valgte firmaet. Da vi nu 8 år efter vil gøre brug af kasko'en er de meget svære at få i tale, og selvom firmaet hedder det samme og den vi købte anlægget af er den samme, så har de lavet virksomhedsfusk og lukket det CVR der solgte solcellerne, så man ikke kan gøre brug af sin kasko forsikring. De er hurtige til at svare når man vil købe, men bagefter skal man ikke regne med nogen form for service.
11 septembre 2020
Avis spontané
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