Brighterly Avis 724

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 3 sur 5 étoiles

give 3 stars to teachers only. ELA & Math teachers are excellent & out standing teaching . // Customer service is worst. Unable to reach any one // sch. cxl anytime without inform.// unable to set... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ms Sheena was amazing! My daughter really liked her for the demo class, sadly I’m realizing I was being a little delusional thinking I could afford to pay for these tutoring lessons 🥹 financially in... Voir plus

Noté 5 sur 5 étoiles

My granddaughter enjoys her maths study with Noel . He is an excellent teacher and teaches my granddaughter systematically. He has lot of patience to make the child understand the concepts. I am happy... Voir plus

Noté 5 sur 5 étoiles

The tutor assigned to my daughter made her feel at ease. She was very patient and kept encouraging her to believe in herself and her abilities. She discovered her strengths and shortcomings in the fir... Voir plus

À propos de l'entreprise

  1. Institution éducative

Écrit par l'entreprise

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–9.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

724 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 2 sur 5 étoiles

Math was horrible

Math was horrible, very impatient, no engaging. Didn’t think of inventive ways to engage or meet child at their level. English was not that bad but she needs to work on phonics and comprehension

15 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

The Tudor is great

The Tudor is great. Caleb really looks forward to the class. She makes things smooth for him and breaking this down so that he feels good working on the project

13 avril 2026
Avis spontané
Noté 3 sur 5 étoiles

give 3 stars to teachers only

give 3 stars to teachers only. ELA & Math teachers are excellent & out standing teaching . // Customer service is worst. Unable to reach any one // sch. cxl anytime without inform.// unable to set up make time . sch. button not working // Customer service is really terrible & annoying

10 avril 2026
Avis spontané
Logo de Brighterly

Réponse : Brighterly

Dear Trusha,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and understand how frustrating this situation must have been. At the same time, we are glad that our tutors were able to find an approach that works well for your child.

Please know that we take your concerns seriously. We sincerely apologize for the delay in our communication and recognize that this fell short of the level of service we aim to provide.

Our Supervisor has already reached out to you personally to follow up on your request and help ensure a smoother experience moving forward.

Regarding the platform issue you mentioned, we have shared your feedback with our development team so they can investigate it promptly.

We truly appreciate you bringing these matters to our attention. Feedback like yours helps us improve, and we remain committed to providing every family with the care and support they deserve.

Kind regards,
Brighterly Team

Noté 5 sur 5 étoiles

The experience is great!

The experience is great! The sessions are interactive and understandable. My daughter's math tutor Ms. Grace helped her out on understanding the concepts and she teaches well.

11 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

It was great

It was great. I would like to continue with the program, but I have an expensive mortgage, medical, other bills to pay. They don't allow me to add more bills. I'm so sorry. You are teaching really well. My family appreciated it.

6 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Support request

Support request: At the last session, I noticed that Madison was given a break to play her own games during her session. I do not want her to have any breaks during a 45 minutes session. I am paying for 45 minutes not 20 minutes sessions; if this happen again I will cancel my subscription. If a break is warranted to for any reason, I need to be made aware. Also, her progress is stagnant. I am thinking about cancelling.

4 avril 2026
Avis spontané
Logo de Brighterly

Réponse : Brighterly

Hi Keisha,
Thank you for your feedback!

We are really sorry to hear about your experience: this doesn’t sound right, and we understand why it raised concerns. Lessons should be consistent and focused throughout the full 45-minute session.

We take this matter seriously, and we've already forwarded your message to the dedicated department. We’ll reach out to you directly to take a closer look at what happened and make sure everything is properly addressed.

Kind regards,
Brighterly Team

Noté 5 sur 5 étoiles

Ms Sheena was amazing

Ms Sheena was amazing! My daughter really liked her for the demo class, sadly I’m realizing I was being a little delusional thinking I could afford to pay for these tutoring lessons 🥹 financially in the rocks right now. But once I have the stability again will definitely be investing in this

3 avril 2026
Avis spontané

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