Bristan.com A shower valve, bought in 2021 failed in 2026. Britan replaced the failed part free of charge. The communication with their support section was superb. Soon afterwards, a kitchen mono... Voir plus
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Lisez les avis des autres
My old bristan was overdue for renewal. I got a local plumber to install a new one which I love. Very impressed. Registering the product for guarantee required me using a mirror and phone camera to... Voir plus
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Teamwork -a highly cohesive group I never felt like my call was being passed around like an unwanted intrusion Always got back to me as promised Never had to repeat myself when speaking... Voir plus
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I recently contacted customer services about an older unit with discontinued parts. I wasn’t expecting much beyond basic advice. What I received instead was outstanding support. The advisor went abo... Voir plus
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À propos de l'entreprise
- Fabricant
- Rénovateur de salle de bains
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
À propos de Bristan
Écrit par l'entreprise
Bristan is the UK’s number one for taps and
showers, with straightforward solutions for
every bathroom and kitchen that you can
trust time and time again.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
Why Bristan?
Écrit par l'entreprise
- Rely on Bristan today, and every day after.
- Designed with care, and engineered to last, families have put their trust in Bristan for over 45 years.
- For every problem, there’s a Bristan solution.
- Whether it’s a refurb that’s built to last, or a reliable replacement for a quick fix, Bristan offers a durable range of taps and showers, with reliable guarantees.
- The easy choice for great customer service.
- Choosing Bristan is always the easy choice, with exceptional Trust Pilot feedback, technical experts on hand to help and advise, and solid guarantees including 1 years engineering support on manufacturing faults for our core taps and showers. Enjoy reliable taps and showers, backed by award-winning customer service.
10 Year Guarantee
Bristan Taps now guaranteed for 10 years on purchases made after 1st April 2021
The everyday just got more brilliant. Our taps are now built around enhanced components tested up to 500,000 cycles with improved flow rates and smoother operation. You really can count on Bristan taps - we guarantee it.
*Some exclusions apply see https://www.bristan.com/service-centre/guarantees for full details.
Coordonnées de contact
Birch Coppice Business Park, B78 1SG, Tamworth, Royaume-Uni
- 03300 266 273
- enquire@bristan.com
- bristan.com
4,8
Excellent
4 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great staff on the phones
17 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great service.
16 avril 2026
Réponse : Bristan
Good afternoon,
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Kind regards
Lisa.
Réponse : Bristan
Good afternoon,
We're glad our team could assist you effectively. Thank you for your positive feedback; we appreciate it greatly!
Kind regards
Lisa.
Réponse : Bristan
Dear Sue,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Lauren
Bristan.com
Bristan.com
A shower valve, bought in 2021 failed in 2026. Britan replaced the failed part free of charge. The communication with their support section was superb.
Soon afterwards, a kitchen monobloc tap (EC SNK EF C) valves were dripping. The replacement valves needed new handles because the spline count on the handles had changed. Bristan told me they'd changed and provide new handles, free of charge. I can think of no other company that has provided me with customer service such as this. Utterly outstanding. Thank you Bristan. I'm using nobody else!
14 avril 2026
Avis spontané
Réponse : Bristan
Good afternoon Richard,
We appreciate your fantastic feedback! It's great to hear our support team provided outstanding communication and quickly resolved the issues with your shower valve and kitchen tap. We're happy our service met your expectations. Thank you for your loyalty!
Kind regards
Lisa.
My old bristan was overdue for renewal
My old bristan was overdue for renewal. I got a local plumber to install a new one which I love. Very impressed. Registering the product for guarantee required me using a mirror and phone camera to capture the engraved serial number on the back. I think this could be attached on a tag for easy registering. I had to provide my plumbers invoice as evidence along with the serial number. All good and a great product.
18 février 2026
Réponse : Bristan
Dear Sarah
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Many Thanks
Samantha
Quick response to technical query
Quick response to technical query, great product installed successfully
19 mars 2026
Réponse : Bristan
Dear Mike,
We're happy to hear that our technical support was helpful and the product installation was successful. Thank you for your positive feedback!
Many Thanks
Lauren
Bristan is the best Bathroom equipment I have come across.
I have contacted Bristan help department on numerous occasions, I have always found them very helpful and knowledgeable. They have helped me with problem solving and required spares. The shower system is well made and easy to maintain.
16 mars 2026
Réponse : Bristan
Dear Arthur,
We appreciate you sharing your positive experience. We're happy to hear that our team has been helpful and knowledgeable in resolving your issues and providing the necessary parts. Thank you for your feedback on our shower system's quality and ease of maintenance.
Many Thanks
Lauren
A simple process of registering a…
A simple process of registering a guarantee was far to complicated, especially when purchased from B&Q
17 mars 2026
Réponse : Bristan
Dear Mark,
We appreciate you bringing this to our attention. We're sorry the guarantee registration was complicated, especially after purchasing from B&Q. We'll review the process to improve it.
Many Thanks
Lauren
Everything you suggested and did was…
Everything you suggested and did was good,the only problem was that thepart I really required was obsolete so your shower valve could not be repaired,will probably have to renew the shower system.
11 mars 2026
Réponse : Bristan
Dear Mr Morris,
We appreciate your feedback. We regret that the required part was obsolete. We acknowledge the inconvenience and we appreciate your comments.
Many Thanks
Lauren
Tap fault correction
immediate response from customer service acknowledging & accepting responsibility and arranging visit from and engineer who was on time and fixed problem
15 mars 2026
Réponse : Bristan
Dear David
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
Réponse : Bristan
Dear Ian
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Samantha
Great service
18 mars 2026
Réponse : Bristan
Good morning,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Kind regards
Lisa.
I have already given a review!
12 mars 2026
Réponse : Bristan
Dear Linda,
We appreciate you taking the time to leave another review. Thank you for your continued feedback; it helps us improve.
Many Thanks
Lauren
Having had a problem with a new…
Having had a problem with a new Thermostatic Shower Valve I had bought, I was advised by the supplier to contact Bristan for advice and possible help. So with some trepidation, I rang Bristan and expected to be told that the problem was down to my installation of the shower valve.
But my experience couldn't be more different, what from the help I was given by the lady at Bristan's Help Centre, through to the expertise of the engineer that called to Bristan sent to rectify the fault on the shower fault.
So all in all, I can not praise Bristan and their staff enough for exceptional customer service
19 mars 2026
Réponse : Bristan
Dear Peter
We're happy to hear that the help center and engineer provided exceptional service and resolved the issue with your new thermostatic shower valve. We appreciate you taking the time to share your positive experience.
Many Thanks
Lauren
Telephone for info
Telephone for info. The lady on the phone was very helpful, got an email response and follow up was quick.
18 mars 2026
Réponse : Bristan
Dear Antony,
We're happy to hear that the telephone support was helpful and the email follow-up was quick. We appreciate you taking the time to leave us this positive feedback.
Many Thanks
Lauren
Absolutely dreadful company to deal…
Absolutely dreadful company to deal with. Tap developed a leak so I ordered the spare valve to fix it from Bristan on 9th March. Never arrived despite being told it would take 5 days. Chased up again on 17th March to be told they would send another on next day delivery which also never arrived. I’ve now had to cancel a plumber twice and just ended up buying a new tap (not Bristan). Asked for a refund today amend have been informed that the part is due out to me on 24th March. At this point I just want my money back and to never deal with Bristan ever again
19 mars 2026
Avis spontané
Réponse : Bristan
Good evening Karl
Our customer service department works hard to provide an extraordinary customer experience and it is disappointing to hear that on this occasion, you feel we’ve let you down.
I am currently investigating this further and will contact you directly once I have completed the investigation.
Kind Regards
Andrea
Good Morning Karl
As promised, I have investigated your case and please accept my sincere apologies once again for the upset and inconvenience caused.
Unfortunately, as you are aware the first consignment was lost in transit and whilst a replacement was sent to you, our delivery service to Ireland is up to 5 working days, I do apologise for the mis communication.
I can see that the part has since been delivered to you and I can confirm your refund has been actioned.
Kind regards
Andrea
I contacted the customer service team.
I contacted the customer service team regarding a problem with my liquorice tap head button, which had fallen out.
The following morning, I received a replacement for the faulty item.
This prompt and efficient response exemplifies what I consider to be first class service.
9 mars 2026
Réponse : Bristan
Good morning Trevor,
We're happy to hear that you received a prompt replacement for the issue you experienced with your Liquorice tap head button. It's great to know our service met your expectations. Thank you for your positive feedback!
Kind regards
Lisa.
A GREAT COMPANY-TRY THEM A very good company supplying excellent…
A very good company supplying excellent products with helpful and friendly people working for them.
In the unlikely event you have a problem with your purchase, Bristan has a fully trained support team at hand who will resolve the issue very quickly.
2 mars 2026
Réponse : Bristan
Good afternoon,
We're happy to hear that you had a positive experience with our products and team. We appreciate your feedback regarding our support team's efficiency in resolving issues. Thank you for taking the time to share your thoughts.
Kind regards
Lisa.
Just bought a new Bristan Kitchen mixer…
Just bought a new Bristan Kitchen mixer tap via Amazon. Was fitted yesterday. Looks good but most disappointed that after turning off it dribbles and drips for a while. Having bought this to replace a dripping tap (non Bristan) we hoped it was resolved. But understand from reviews that this is a problem with these easy fit taps.
13 mars 2026
Avis spontané
Réponse : Bristan
Dear Colin,
We appreciate your feedback on your new kitchen mixer tap. We're sorry to hear about the dripping issue you're experiencing and that it wasn't the resolution you hoped for.
Please keep an eye out on an email from enquire@bristan.com where we would like to discuss this further.
Many Thanks
Lauren
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