Really pleased with the slim divan base and headboard. Luxury velvet fabric. Ordered and delivered in two weeks. Free delivery and assembly when we ordered. Very happy with the product and service.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
These guys were very amendable to get my spec right for the beds I wanted. They also were very competitive on price. We had some issues with delivery as they sub out the delivery and erection of the b... Voir plus
Absolutely dreadful!Do not buy from this company we have head terrible experience two damaged beds on delivery and they took a long time to arrive! both times on the lorry poor packaging and poor qua... Voir plus
Very easy and straightforward service. Ordered online after receiving some samples and was given 24 hours notice of delivery and time. Delivery was smooth. Bed was carefully handled and well packaged.... Voir plus
À propos de l'entreprise
- Magasin de lits
- aussi dans
- Décorateur d'intérieur
- Magasin de matelas
- Magasin de meubles
- Magasin de meubles de chambre à coucher
Écrit par l'entreprise
Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.
Coordonnées de contact
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, Royaume-Uni
- 01215673131
- hello@britishbedsdirect.co.uk
- britishbedsdirect.co.uk
4,2
Bien
974 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Headboard Experience
Well here I am again reporting on the headboard which arrived by Evri. I’ve only given four stars for the following,
1 I was informed last week that the courier (not Evri) had my parcel but did not materialise so I had once again asking where it was and told it was lost but never seemed to have left the factory. On the second occasion all well and delivered today.
2 The staples securing the polythene cover are a nightmare to remove, they might be easy for the manufacturer but not so for the customer, a more customer friendly solution would be appreciated.
The headboard is excellent, well made and nicely upholstered, we have it in eau de nile which is a nice neutral relaxing colour. I am very satisfied with the headboard and would give the 5*.
Reflecting on my experience with a divan base and then the headboard, the products are first class but the systems need a bit of urgent work, left hand please talk to right hand. Lost stars on both accounts because of this.
10 janvier 2026
Avis spontané
Réponse de British Beds Direct
Hi,
Thank you for taking the time to share such detailed feedback. We’re very pleased to hear you’re delighted with the quality, upholstery, and colour of your headboard. We sincerely apologise for the confusion and delays around the courier and tracking, and we appreciate your patience while this was resolved. Your comments about our internal communication and the packaging staples are extremely helpful and will be passed on to the relevant teams as we work to improve the overall customer experience. Thank you again for your honest review.
Kind Regards,
British Beds Direct
Réponse de British Beds Direct
Hi Alison,
Thank you for your kind words. We’re delighted to hear you found our service personalised and caring.
Kind Regards,
British Beds Direct
The bed divan looks and feels lovely
The bed divan looks and feels lovely, and it's very comfortable and sturdy. I'm very happy with it
8 janvier 2026
Réponse de British Beds Direct
Hi Emma,
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with the comfort and quality of your bed. Enjoy!
Kind Regards,
British Beds Direct
EXCELLENT SERVICE
EXCELLENT SERVICE
From the very beginning: the phone was answered within 5 rings, advice given, sending out samples and placing the order were all stress free and easy. Particularly Sam and Adam were very helpful. The cherry on the cake of professionalism came after this.
I needed to cancel my delivery several times. Each time this was handled very well and each time a new time and date was given to me. There were consistent follow ups, with text and phone calls confirming the new delivery date. Kay was most helpful and went out of her way to assist me by organising the delivery company to move an item of furniture from the house for me to make way for the bed. Kay and the delivery team from Furdeco were all out to help and coordinate. Thank you to everyone at British Beds Direct and Furdeco. Happy new year to you all. Will recommend you.
30 décembre 2025
Avis spontané
Réponse de British Beds Direct
Hi,
Thank you so much for your wonderful review. We’re delighted to hear about your positive experience from start to finish. We’re especially pleased we could help make the delivery arrangements stress-free. Thank you for recommending us, and we wish you a very happy New Year too.
Kind Regards,
British Beds Direct
Bought a bed from this company very…
Bought a bed from this company very good quality happy with the bed just be wary of the company that they subcontract for deliveries. My delivery is supposed to take place on Monday. I received it on Friday.
27 novembre 2025
Réponse de British Beds Direct
Hi Audbry,
Thank you for your feedback. We’re glad you’re happy with the quality of the bed and apologise for the delivery. As deliveries are handled by a delivery partner, we appreciate you bringing this to our attention.
Kind Regards,
British Beds Direct
Very helpful advice over the phone
Very helpful advice over the phone. Good delivery experience.
27 novembre 2025
Réponse de British Beds Direct
Hi Julia,
Thank you for your kind words! We're thrilled to hear you're happy with the bed base and our team was helpful! We hope you enjoy your new bed.
Kind Regards,
British Beds Direct
Happy customers
Neat-looking bed at a good price. Arrived on time.
Was pleased to find their range included simple, lower bases. My elderly Mum is v.happy & finding it much easier to get into.
Found staff really helpful by phone & email. They answered all my queries & quickly resolved a minor issue. Great customer service. Thank you.
24 novembre 2025
Avis spontané
Réponse de British Beds Direct
Hi Claire,
Thank you so much for your kind review! We're delighted to hear that your Mum is enjoying the bed and finding it easier to get in and out of. It’s wonderful to know that our range met your needs, and we're glad we could provide helpful service both over the phone and by email. We're also happy to hear that we were able to resolve the minor issue quickly for you. Your feedback means a lot to us, and we’re grateful for your trust in our team.
Kind Regards
British Beds Direct Team
I am really pleased with my bed and…
I am really pleased with my bed and headboard they look lovely, the rest of the room needs refitting now to keep up with my beautiful bed. Also special thanks to Kay who helped me choose everything and sort out my delivery. Lovely people and personable service. Good luck everyone
15 octobre 2025
Réponse de British Beds Direct
Hi Nadra,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your bed and headboard. We truly appreciate your kind words about our team and service. Wishing you the best of luck with the rest of your room refitting! If you ever need assistance again in the future, don't hesitate to reach out. Thanks again for choosing us!
Kind Regards
British Beds Direct Team
Absolutely shocking quality the bed had…
Absolutely shocking quality the bed had a leg missing the quality was awful the frame broke on first use by small framed person the materials used are low quality
The mattress has mould on it dirty and second class quality shocking company who totally ignore your emails
I would definitely recommend giving this company a wide birth
11 novembre 2025
Avis spontané
Réponse de British Beds Direct
Hi Jennifer.
It looks like this review may have been left for the wrong company, as we don’t have any record of an order under your name. Could you please double-check? If you do have an order with us, we’d be happy to help if you get in touch directly to the email hello@britishebdsdirect.co.uk
Kind Regards
British Beds Direct Team
Mostly good but bed base not of the…
Mostly good but bed base not of the quality I expected- rough edge seams with loose threads. Also casters very hard to fit.
26 septembre 2025
Réponse de British Beds Direct
Hi Hilary,
Thank you for taking the time to share your feedback. We're pleased to hear that you found most aspects of your purchase good, but we're sorry to learn that the bed base did not fully meet your expectations.
We appreciate your comments regarding the rough edge seams and the difficulty with fitting the casters. Your insights are valuable and will be shared with our product development team to help us improve both quality and ease of assembly.
Please accept our sincerest apologies.
Kind Regards,
British Bed Direct Team
Very pleased.
Very pleased ,we bought a bed base from them, pleased with the colour of the base , we opted for a more expensive material which looks like a soft brown suede colour. All was straightforward but we had a problem which wasn’t their fault but on ringing ,the staff worked diligently on our behalf , and it’s been resolved free of charge. Really pleased.
23 septembre 2025
Réponse de British Beds Direct
Hi Jean,
Thank you for your kind words, we are glad you like the colour! We are always here to help if you need anything!
Kind regards,
British Beds Direct
Réponse de British Beds Direct
Hi Louise,
Thank you for your kind words and 5-star review! We're thrilled to hear you're happy with the bed base and appreciated the communication throughout. We hope you enjoy your new setup. Please don’t hesitate to reach out if there’s anything else we can help with!
Kind Regards,
British Beds Direct
Gorgeous colour
Very happy with my purchase, it was great being able to choose purple for my head board and bed. The half ottoman gives me so much storage
21 août 2025
Réponse de British Beds Direct
Hi Lynn,
Thanks for the lovely review! We're so glad you enjoyed choosing your colour and that the half ottoman is giving you the extra storage you needed.
Best Wishes,
British Beds Direct Team
I can honestly say that this company…
I can honestly say that this company provided me with excellent customer service.
I purchased a kingsize divan some three years ago, I moved home and sadly one of the Shepherd's castors came off and was lost during the move (this was due to removal person rather than quality of bed base).
I called British Beds a couple of weeks ago and advised that I now had a lopsided bed, they very kindly sent me 2 replacement castors with fixtures at no cost and this arrived before timeline needed.
A really great service from a company, whom in my opinion, is still operating with high standards. My experience with them has been faultless so I can highly recommend them.
Thank you to Sam & Adam both of whom made sure the castors would arrive in time!
5 août 2025
Avis spontané
Réponse de British Beds Direct
Hi Margaret,
Thank you so much for your kind words and thoughtful review. We're delighted to hear that your experience with British Beds has been so positive, even years after your original purchase. Sam and Adam will be thrilled to know their efforts made a difference. We're always here to help, thank you again for recommending us!
Best Wishes,
British Beds Direct Team
Shocking quality and customer service so not help as promised
Shocking quality and when asked to contact about review I was told a pack of lies. They do not honour warranty Despite what the website states. Avoid
21 août 2024
Avis spontané
Réponse de British Beds Direct
Hi Vix C,
Thank you for your feedback. If you could please send us your order number and some more info we’d be happy to look into this for you.
Just to clarify, we do have a clear and fair refund policy in place. If a product is faulty, damaged, or not as described, customers are absolutely entitled to a refund or replacement in line with our terms. We aim to resolve any issues promptly and professionally.
Kind Regards
British Beds Direct Team
Bed base
The low bed base is great, and just the right height for me. It is now so much easier to get into and out of bed without worrying about the risk of falling .
14 août 2025
Réponse de British Beds Direct
Hi Phyllis,
Thank you for sharing your experience! We're so glad to hear the low bed base has made a real difference for you. Comfort and safety are at the heart of what we aim to provide, and it's wonderful to know it's helping you feel more secure and at ease. Sweet dreams ahead!
Best Wishes,
British Beds Direct Team
Fantastic communication
Fantastic communication. Kept me informed of progress from ordering through to delivery.
Very polite and helpful customer service.
14 août 2025
Réponse de British Beds Direct
Hi Bev,
Thank you so much for your kind words! We're thrilled to hear that you felt well-informed and supported throughout your experience. Our team takes great pride in providing courteous and attentive service, so it means a lot to know it made a difference. Looking forward to helping you again soon!
Best Wishes,
British Beds Direct Team
Corners not 100% clean.
The beds are fine, only gave 4 stars as some of the edges (corners) could have been cleaner. They had been packed like that.
8 août 2025
Réponse de British Beds Direct
Hi Lynn,
Thank you so much for your feedback! We're glad to hear you were happy with the beds overall. We really appreciate you pointing out the issue with the corners, your comment helps us improve our packaging process to ensure everything arrives in perfect condition.
Best Wishes,
Divan Base Direct Team
I’ve had a fantastic experience with…
I’ve had a fantastic experience with this company! The beds are top quality, comfortable, well-made, and exactly as described. Customer service was excellent, friendly, responsive and truly went above and beyond to make sure everything went smoothly. Highly recommend!!
26 juillet 2025
Réponse de British Beds Direct
Hi,
Thank you for your fantastic review! We're thrilled to hear that you're so pleased with both the quality of our beds and the service you received. It means a lot to know that our efforts made a real difference for you. Your recommendation is truly appreciated, and we look forward to serving you again in the future!
Best Wishes,
British Beds Direct Team
Great storage box well made and very…
Great storage box well made and very happy to purchase some more in the future
26 juillet 2025
Réponse de British Beds Direct
Hi Omar,
Thank you so much for your kind words. We're delighted to hear you're happy with the quality of the storage box and truly appreciate your interest in purchasing more in the future. Your satisfaction means a lot to us!
Best Wishes,
British Beds Direct Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.