Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2... Voir plus
L'entreprise a répondu
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Everything could not have been easier. I was really well supported with British friendly and I would definitely recommend this insurance company to my friends. I was supported before and after my op... Voir plus
L'entreprise a répondu
ALWAYS ANSWER THE PHONE VERY PROMPTLY AND ARE ALWAYS SUPER FRIENDLY. I've had to contact for advice recently and was super impressed with the manner and attitude of the lady I dealt with ....makes a c... Voir plus
L'entreprise a répondu
Unfortunately, I had to make a claim due to suddenly developing a medical issue that caused long term sick leave and eventually cost me my job. The team at British Friendly are exactly that, friendly.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.
Coordonnées de contact
45 Bromham Road, MK40 2AA, Bedford, Royaume-Uni
- 01234 358344
- enquiries@britishfriendly.com
- britishfriendly.com
4,3
Excellent
318 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very helpful team
Very helpful team, have not regretted my choice for over 18 years. Hopefully it will not be needed, but it is extremely helpful in case you do. Has good service and selection of extras. Recommend.
17 mars 2023
Avis spontané
During a very difficult time dealing…
During a very difficult time dealing with illness Stephen who I have been dealing with has been very kind and compassionate whilst dealing with my claim.
17 mars 2023
Avis spontané
If I could have given no star'i would…
If I could have given no star, I would have. To cut a long story short, I took out an income protection policy with this company and after a phone interview with a nurse they accepted me and offered me a policy. When I fell ill my gp signed me unfit for work with knee pain and right hand pain. I put in a claim to British friendly, they straight away asked for medical information and because I forgot to mention that 3 years previous I was treated for low testosterone they declined my claim. Now what low testosterone has to do with knee and right hand pain is beyond me, there you have it stay well away from this company guys absolutely dreadful.
20 décembre 2022
Avis spontané
Réponse : British Friendly Society
Hello Mr Jones, thank you for your feedback. This has been shared with the complaints team who will be in contact with you. Thank you
Very friendly and straight to the point…
Very friendly and straight to the point in helping with my concern.
7 mars 2023
Avis spontané
Excellent and efficient help with claim
British Friendly have been amazing with my claim and have professionally and quickly helped with any problems or need that I have had.
I really like the fact that they still help throughout the first weeks of coming back to work after my accident.
6 mars 2023
Avis spontané
Amazing support from Debbie Bonser
Amazing support from Debbie Bonser, who really goes above and beyond. An absolute asset to the team
3 mars 2023
Avis spontané
Mental health is real
If I could give 0 stars I would. This company have been dragging their heels on my claim waiting for an official diagnosis even tho I'm on all the waiting lists and the nhs are backlogged with covid. I provided evidence from my own doctor who who states I am showing signs of ptsd and dissociation I am also awaiting a diagnosis of adhd and autism but again the wait times are through the roof. I have provided proof of a sexual assault which is on my doctors records which I don't remember because of the dissociation. This company is fraudulent and brushed it off as work related stress. It's a bloody shame. My heart goes out to Charles Bailey who handled my claim as I can't imagine the stress this company has put on this poor chap and me with all their procedures when talking to this guy I know he has a heart of gold. Mental health exists. It's a real thing and this company needs some major training on it. When stuff is there in black and white. Trust me it's not work related stress.
28 février 2023
Avis spontané
Réponse : British Friendly Society
Hi there, thanks for your feedback. I understand you have been in touch with our team. Our Head of Claims has passed on your comments to our complaints team, who are in the process of starting the investigation into your complaint. Please do get in touch if you would like to speak to us further. Thank you
Excellent service and advice .and always…
Excellent service and advice and always offering helpful plans for your eventual return to full time work
24 février 2023
Avis spontané
Fantastic service
22 février 2023
Avis spontané
Debbie from British friendly is an…
Debbie from British friendly is an absolute pleasure to deal with a credit to the company and always willing to go above and beyond with her help !
20 février 2023
Avis spontané
Very Efficient and good to deal with
16 février 2023
Avis spontané
Always a pleasure to deal with…
Always a pleasure to deal with Debbie....courteous, prompt, professional and friendly. One of the good BDM's, of which there are very few !!
15 février 2023
Avis spontané
Professional and Reassuring
As an agency nurse my income is variable and insecure. I took out my payment protection insurance a few years ago in case I ever had an accident or needed time off sick. When I fell and broke my ankle just before Christmas it was a real worry financially. But I needn't have worried. Lesley at British Friendly was so supportive and reassuring. My claim went through smoothly and after my deferred period of four weeks, payments came through weekly as requested. I feel confident and reassured that I have protection in place with this company and would highly recommend them. Thank you Lesley!
9 décembre 2022
Avis spontané
Great BDM
Debbie was very thorough in explaining the IP offerred through British Friendly. Very informative teams session with some unique features pointed out relating to the IP offered.
Will definitely consider BF going forward for clients. Thanks for the informative session
8 février 2023
Avis spontané
Very informative and helpful customer…
Very informative and helpful customer service!!!
7 février 2023
Avis spontané
Great service!
7 février 2023
Avis spontané
British Friendly Society have excellent…
British Friendly Society have excellent customer service . They always deliver what they say and I have been with them for decades . They have helped me through serious illness and always do the best they can and promptly . I rate them highly .
6 février 2023
Avis spontané
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