Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Everything could not have been easier. I was really well supported with British friendly and I would definitely recommend this insurance company to my friends. I was supported before and after my op... Voir plus
L'entreprise a répondu
ALWAYS ANSWER THE PHONE VERY PROMPTLY AND ARE ALWAYS SUPER FRIENDLY. I've had to contact for advice recently and was super impressed with the manner and attitude of the lady I dealt with ....makes a c... Voir plus
L'entreprise a répondu
Unfortunately, I had to make a claim due to suddenly developing a medical issue that caused long term sick leave and eventually cost me my job. The team at British Friendly are exactly that, friendly.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.
Coordonnées de contact
45 Bromham Road, MK40 2AA, Bedford, Royaume-Uni
- 01234 358344
- enquiries@britishfriendly.com
- britishfriendly.com
4,3
Excellent
318 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Very good experience.
Been with BF for over eight years. Had a bad motorbike accident in 2017 and recently had major surgery. Premiums have gone up, as all insurance does, but they have been excellent. They have made some very difficult situations less stressful, and prompt payments and very good communication throughout. Highly recommend this company.
4 mars 2024
Avis spontané
Réponse : British Friendly Society
Hello David,
Thank you for taking the time to give us your feedback. Supporting our members, especially in times of need, is our number one priority, so we are very happy to hear of your positive experience. We hope it feels good knowing you're covered with a friendly insurer you can trust.
Many thanks, British Friendly
I have been off work for the last 4…
I have been off work for the last 4 months with a broken femur and elbow. I don't know what I would of done without British friendly insurance. I would like to thank Mike Lister and the team very professional service.I recommend British friendly very highly
28 février 2024
Avis spontané
Réponse : British Friendly Society
Hi Sean,
Thank you for taking the time to leave a review, and mentioning Mike Lister from our Claims Team. We strive to put members at the heart of everything we do so it’s great to hear that Mike provided you with such a great experience. We’ll be sure to share your praises with him!
Many thanks, British Friendly
The claiming process is very prompt and…
The claiming process is very prompt and fairly straightforward. I can't really fault it. Over the phone, Tracey, my claims manager, was very understanding and explained everything to me very well. British Friendly are obviously a good organisation. Thank you!
27 février 2024
Avis spontané
Réponse : British Friendly Society
Hello Adam,
Thank you for taking the time to give us your feedback. Supporting our members, especially in times of need, is our number one priority, so we are very happy to hear of your positive experience. We hope it feels good knowing you're covered with a friendly insurer you can trust.
Many thanks, British Friendly
The process
My initial, interaction was great but the payment method is very slow.
I was given the option of monthly or weekly payments to which I opted for weekly and it has not be honoured so I'm a little disappointed with the whole process.
26 février 2024
Avis spontané
Réponse : British Friendly Society
Hello Mandy,
Thank you for taking the time to give us your feedback. We are sorry to hear your payment request wasn't honoured. We would welcome the opportunity to discuss your experience further, so could you please e-mail claimssupport@britishfriendly.com and we’ll be in touch soon.
Many thanks, British Friendly
Helpful and respectful
Very respectful, helpful, kind and understanding due to the circumstances in which the matter was dealt with.
9 février 2024
Avis spontané
Réponse : British Friendly Society
Hello, thank you for leaving us your feedback. We put our members at the heart of everything we do, and are really pleased you've found our teams respectful and understanding. Many thanks, British Friendly
Helpful freindly service
Adrian spoke to Lesley. She was very kind, helpful and informative. She helped him through the process and was reassuring and showed concern for his situation. He is very grateful for the help which he received from her.
26 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hi Judy, thanks for leaving us a review. We're pleased you've been happy with your experience with British Friendly, and found our team kind and informative. Thank you for mentioning Lesley, I'll be sure to pass on your kind words. Many thanks, British Friendly
Poor Handling of Claim
Poor handling of claim, huge delays, unanswered emails and very protracted conversations with claim handlers. In particular the behaviour of Mike Lister was unacceptable. Overall appalling service and no empathy shown to the customer over a very stressful period.
In response to British Friendly: A complaint was apparently raised by Mr. Lister, at my request, on the 26Jan23. If you don't already have this then, yet again, Mr. Lister has failed to carry out what he promised and says everything anyone needs to know about your customer service.
26 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hi Andy, we're sorry to hear that you’re unhappy with your experience with British Friendly. We take all feedback seriously, and would welcome the opportunity to discuss this further. If you could please email complaints@britishfriendly.com, leaving your full name, contact number and policy number if you have it, our team will be in touch to help.
Many thanks, British Friendly
Lesley has been so kind and supportive
Lesley has been so kind and supportive, listening to my issues and guiding me to the right departments and helping explain my claim.
Very empathetic and efficient.
Thank you
18 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello Sally, thanks for taking the time to leave us a review. We're really pleased you've been happy with your experience with us, and found our team kind and supportive. Thank you for mentioning Lesley, I'll be sure to pass on your kind feedback to her. Many thanks, British Friendly
Highly recommended professional…
Highly recommended professional services and quick and easy to speak to. Helpful and can't praise them enough.
26 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hi Karen, thank you for taking the time to leave us a review. We're really pleased you've been happy with your experience with us. Many thanks, British Friendly
British Friendly ongoing claim with poor communication.
***edited updated post***
My experience so far with British friendly has been a very poor one.
I have a claim that has been ongoing since October. It is now February and they have finally gotten round to sorting my claim out.
After all of this time they have stated that I am not eligible.
I have been bed bound with a herniated disc for 2 months, ringing back and forth between British friendly and my doctors asking what the hold up is.
Now after months of waiting I am not eligible.
I was relying on the policy so much. I’ve used up my credit card and have not choice but to attempt being back at work even though I’m still injured and sore.
This whole ordeal has affected my mental health so badly.
If you are self employed, I’d advise looking elsewhere
26 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello Michael, we’re sorry to hear that you’re unhappy with your experience with us. Thanks for leaving us your review, we do take all feedback seriously. We'd welcome the opportunity to discuss this with you further. If you could please email complaints@britishfriendly.com, leaving your full name, contact number and policy number if you have it, our team will be in touch to help.
Many thanks, British Friendly
Income protection January 2021
When I first put my claim forward the team were painfully slow at responding . Very stressful when bills were due to be paid .
After about 5 weeks my claim was refused . I was devastated as always had this policy as my comfort blanket if anything should happen to me and I couldn’t work .
I appealed and won my case .
From then on the staff were much quicker to respond if I had any enquiries. Very helpful and friendly.
Apart from the beginning. I am glad I had this policy and it has been a godsend whilst I had and recovered from a spinal operation .
One member of staff who answered the phone regularly was SHARON . She was always so friendly and professional.
I would recommend British Friendly
22 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello Victoria, thanks for leaving us your review. We strive to put our members at the heart of everything we do and take all feedback seriously. I will share your comments with the team here, and make sure your kind feedback reaches Sharon too.
Many thanks, British Friendly
Britsih Benefit Society - Always helpful
Over the last 30+ years Britsih Friendly Society have been great - always helpful and always understanding.
10/10 would recommend to anyone.
22 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hi Craig, thank you for taking the time to leave us a review. We strive to put our members at the heart of everything we do so we're really pleased you found our teams helpful and understanding. Many thanks, British Friendly
Always professional yet very…
Always professional yet very understanding and helpful.
18 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello Ruth, thanks for taking the time to leave us your kind review. We're really pleased you've had a good experience with us, and found our teams helpful.
Many thanks, British Friendly
Being deaf am confused with what mutual benefits and concerns in pocket give me I have asked for proper simfied information still waiting
Need more simple guidelines
17 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello Ms McCoy, just to update my below reply. Our team has been in contact with Square Health who provide the service. Square Health's team will be reaching out to you by email or text, to organise your request. I hope this helps.
Many thanks, British Friendly
Hello Ms McCoy, I'm sorry to hear you're waiting on some information on Mutual Benefits and Clinic in a Pocket. We'd love to get in touch, to help you understand the benefits of these. So we can help you further, could you please email enquiries@britishfriendly.com with your full name and policy number and our team will be in touch.
Thank you, British Friendly
Easy to get on the phone & respond…
Easy to get on the phone & respond quickly to emails which is non existent with most companies these days!
The staff are very friendly - no pun intended! & also very helpful.
I have had a policy with British Friendly for years & don't intend to change companies anytime soon.
18 décembre 2023
Avis spontané
Réponse : British Friendly Society
Hello Oli, thanks for sharing your review with us. We strive to put members at the heart of everything we do so it’s great to hear that you found our team friendly, helpful and easy to contact.
Many thanks, British Friendly
A professional
A professional, reassuring, confident and competent advisor was assigned to my claim.
He gave me the confidence to know that I was being heard and treated fairly.
16 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello Brian, thank you for taking the time to leave us a review. Our members are at the heart of everything we do, so we're really pleased you've had a good experience regarding your claim. Many thanks, British Friendly
Horrible experience!!!
Horrible experience!!!! Waiting for my money 3 months and still font have it,dont recomended at all
11 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello Katarzyna, we’re sorry to hear you’re unhappy with your experience with us. I understand our Claims team wrote to you on 15.01.2024 with some further information. If you're still unhappy, we'd welcome the opportunity to discuss your experience further. If you could please email complaints@britishfriendly.com, leaving your full name, contact number and policy number if you have it, our team will be in touch to help.
Many thanks, British Friendly
It’s been very easy from the start
It’s been very easy from the start, I would recommend this company. I thought claiming would be a hassle but it was very easy. Stephen Bew has been brilliant so far!
12 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello, thanks for taking the time to leave us a review. We're really pleased you've been happy with your experience with us. Thank you for mentioning Stephen, I'll be sure to pass on your kind feedback to him. Many thanks, British Friendly
Do not use British Friendly
Do not use British Friendly. I paid income insurance every month for over 5years and when I put in a claim for 4days off work they kept requesting more proof after I had sent in what they had asked for. They even questioned how little I get paid. Cancelled my insurance with them immediately after finding out how bad they are. After paying them £6000 over the 5years of monthly payments and only asking for what would have accumulated to a payment of £40 which they wouldn’t pay out, the experience and making the claim caused me more anxiety and stress than what I had to take time off work for. Horrific company.
11 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hello Keith, I'm sorry to hear you've been unhappy with your experience. We'd welcome the opportunity to discuss this with you further. If you could please email complaints@britishfriendly.com, leaving your full name, contact number and policy number if you still have it, our team will be in touch.
Many thanks, British Friendly
BFS - Delivering for Customers
British Friendly Society (BFS) have provided excellent customer service throughout this process:
Receptionist on telephone very helpful and understanding.
Email reply to confirm that information has been received.
Clear and efficient communication from the Claims Team.
Positively delivering for customers when they need it most.
4 janvier 2024
Avis spontané
Réponse : British Friendly Society
Hi Steve, thank you for leaving us a review. We strive to put our members at the heart of everything we do so we're really pleased you found our teams helpful and understanding. Many thanks, British Friendly
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