Britishtv Avis 

Only got one star because there is no option for ZERO.
STAY CLEAR.
The worst provider I've had within the last ten years.
Quality is horrendous, constant playback errors.
Support is non existent.
Just poor.

How does one get in touch with Britishtv.org since the organization changed to one cloud? I never received their promised email with details to access the client area.

Britishtv.org was such a pleasure to view, until March this year. I may have missed something but all of a sudden it was now named One Cloud tv. Since then the service has deteriorated to the extent that we have given up on attempting to view anything as, if it not buffering so badly that it is unwatchable, most times the video requested will not even open. After many, many tickets to Peter, Sean and Anne, the blame is always my ISP and having a high jitter rate, with repeated requests for speed tests to dallas ( I am based is South Africa), nothing ever changes, so it is goodbye to them, even though I am paid up until July '27.
August 10th.
Since writing the above review which I think must have been read by the onecloudtv guys, the service has deteriorated to such an extent that nothing works any more; the 1 or 2 programs which do eventually open do not play for more than a few seconds before stalling and refusing to play any further. Just wondering: has this been deliberately done because of my review? Have now switched to Netflix and what a pleasure to watch, without any buffering, or other issues. Good bye, and good riddance, to One Cloud Tv!

Btirishtv.org sent me an email saying that they were moving my service to a new server and that they would send me an email with new log in details. i never got that email and the service has stopped and their website is now blank and their emails do not work. The dns resolution resolves to an ip, but the emails to that bounce back as unknown user.

A really bad streaming service. It should get zero stars. Initially bought a one year contract and it worked well 90% of the time until the end of 2025. Thereafter at least one week out of every month it was completely unworkable. You are told to clear your cache, then do speed tests from South Africa to Dallas servers, then told to contact your ISP to correct the buffering when in South Africa there is zero buffering. After the year was up in February i decided to not tie myself into a one year contract and went month to month. At least 40 to 50% of the time it buffers so badly that it is unwatchable. i use other international streaming services and of course local streaming services and they all work perfectly so the problem is not with my ISP locally but with britishtv.org. Avoid at all costs, a complete waste of time and money. It was once a good service but the last six months have been horrendous. I am no longer renewing and will look elsewhere

Avoid at all costs. Initially was ok. Buffering wasn't too bad. Now the server has died. Been off for a week. Zero response from the WhatsApp contact. No support at all. Website is still live so keep away. Might as well get a sub from Alibaba.

Really good service initially. Top notch. But last six months, just absolutely hopeless. Shame, not sure what happened to them! Grown tired of lodging support tickets.

Don't waste your money!
Buffers constantly. Support is no help. They take ages to respond and when they do it's generally around midnight and they always to tell you to reload. Only for it to not work.

I recently upgraded to a new BritishTV.org subscription for a year.

I had a few technical difficulties initially getting the apps on my TV and smartphone to work, however, I created a ticket with their support team and within a few hours Peter was there to offer his help.

After a few messages backwards and forwards I got all the content for Live TV / Movies and Series working on my 2 main devices. I am currently trying to get the app working on my Apple TV box but I am confident this will be sorted out shortly after posting this review.

I gave my 5 star review mainly because I really appreciated Peter's help and swift support. I can only imagine receiving tickets from lots of people who have different devices, operating systems and internet speeds can take a lot of time to try to find the right solution: great job Peter.

Value for money was another reason I rate BritishTV.org so highly: pretty much all the channels you can think of - I haven't experienced a lot of buffering (mainly on some live events but it is hardly noticeable and usually sorts itself out).

As with all online platforms, a few outages here and there are to be expected but I never found myself going days without having access to content (I am basing this on a previous BritishTV.org subscription I had in the past).

I am sorry to hear some people haven't had the same experience as me but from my side BritishTV.org is a big thumbs up

Avoid avoid avoid deserves no stars. I have been using for a couple of years and they have got steadily worse. Customer service is non existent if you log a problem they never come back to you until the middle of the night if at all and their tech support 🤣 just completely ignore your problem and just roll out the same unhelpful answer to every problem which obviously doesn’t work, they then ghost you. It becomes unwatchable in the evening due to constant buffeting

Unfortunately there is no minus stars , since the "upgrade" everything buffers,some movies and series just dont play , some channels are on a 30s loop or its some french channel , heaven forbid you open a ticket , they'll just mark you as junk mail and the replies just bounce back to your email box , servers seem congested but they will tell you its your ISP or the server in Dallas

Unless you want to up your frustration levels, rather go with another service provider. BritishTV may be providing something, but service is most certainly NOT it. After enquiring about their coverage in South Africa, I was told by their technical team that the recent update will deliver. It did not. I've had this package for 2 months and apart from a whole lot of buffering, I can't really watch a thing. They also managed to screw up my subscription - instead of a year, it basically switched off after 2 months. Lastly, their technical team's blame-shifting is just disgusting!

Britishtv.org - since the upgrade it has become a nightmare! It's such an unpleasant watching experience because of all the buffering......it doesn't matter which channels....it buffers! Extremely frustrating 😑 😤 trying to get hold of Peter or Sean is Extremely difficult. It could be a great service, has lots of potential...Guys please sort out the technical issues

I’ve been with Britishtv for a few years and was initially very happy with the service – the content was good, and everything worked well. Unfortunately, since being “upgraded” last year, the experience has become almost impossible. The service constantly buffers every few seconds, throws playback errors, or simply fails to load content.

Whenever I log a support ticket, the blame is always placed on my ISP or I’m told to clear the cache, with no acknowledgement that the issue might be on their side. This has been extremely frustrating. I’ve now cancelled my subscription because Britishtv seems to believe it’s acceptable to lock customers into contracts without actually providing a usable service.

While it looks like there’s a wide selection of content, much of it is just duplicated in different languages, and the library itself is poorly maintained. A real pity, as this could have been a great service. For context, I am based in South Africa.

Neeranjana i have been with them for years but lately it's been bad stupidly I have just signed up for another year and so wish I hadn't. It's absolutely pathetic 90 000 movies all in foreign languages. Series not playing movies buffering constantly no help from Peter or Sean
I have asked them to cancel my subscription and refund my money but not getting anywhere.

Horrific service -

Last email received from Peter (BritishTV technical support) was with this comment after I said that I was going to lodge a complaint because of the buffering issue and bad service.

From Peter - "Cool story, No one will hear your complaint, you can believe me on that. consider your account cancelled then. Thank you and have a nice day.
Peter
Technical Support & Customer Service Manager"

I am gobsmacked, lost for words. I hope this reaches somebody or helps someone. All the best, I have cancelled my subscription.

The content is great when it works, since apparent server issues in march, upgrades to be done, its not been at all stable. I’m currently without full service since around 2 weeks…and allegedly they’ve passed my issue to their engineering department..twice..with no response.

Until it works its great, as soon as something aint happening then get ready for time wasting questions..and long resolution times. I’ve two accounts, both will be cancelled.

Adieu..

If I could give a minus 10 I would, their system is continuously resetting and intermittent stops which I have given up complaining about. I have been without TV for 2 days, but I pay for 365. When I complained I got the same old clear your cache, nonsense. when I pinged the link I am supposed to connect to, I get "Ping request could not find your host" which means there is NO! internet link to the domain that is supposed to provide the service.

Responding to Gail Bazely ..... I am in the same situation. Got my nephew in South Africa to log a call 🤷🏽‍♀️🤦🏽‍♀️
I'm not understanding why the Website is accessible in South Africa, but not in the UK or why the apps are working there, but here. Have been given several things to try, but still not resolved. I am still hoping for it to be fixed, or I shall cancel my subscription.
I am not expecting any compensation for the lack of access here.... I just want it fixed!!!
Thank you

My subscription was paid till 22 Dec 2025. On 8 March 2025 the cut my services, and the website does work. No way of contacting them.