SCAM COMPANY! ordered a little lighter/pipe thing. They took the money, marked the parcel as delivered but no delivery has ever been attempted. No contact number (What A Shock) will be slamming your... Voir plus
L'entreprise a répondu
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Wasn't expecting much, but had to buy, I was happily surprised, the cottons strong, the needles are long hard and very easy to thread, im very happy, you wont be dissapointed, great purchase. Wish id... Voir plus
Damaged goods arrived and failure of response from company. Have emailed 3 times with zero response. Very disappointing.
L'entreprise a répondu
After seeing an insta post advertising their colour match foundation and it stating is was UK based, I ordered! The product does not do anything other than leaving skin feel kind of sticky/clammy. I... Voir plus
L'entreprise a répondu
2,8
Moyen
100 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Order not delivered
Note to self. Read the reviews before pressing the buy button. Order not recieved after two months. Two emails from customer service apologising and saying wait a bit longer.
11 avril 2026
Avis spontané
Réponse : Britneed
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@britneed.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Damaged goods arrived and failure of…
Damaged goods arrived and failure of response from company. Have emailed 3 times with zero response. Very disappointing.
9 mars 2026
Avis spontané
Réponse : Britneed
Dear Customer,We sincerely apologize for the damaged goods you received and our failure to respond to your emails. We fully understand how disappointing and frustrating this experience is for you.
Please send your order details to our customer service email: service@britneed.com . We will attend to your case urgently and provide a proper solution within 24 hours.
Don’t Bother… Think Twice…
I placed an order for the colour changing foundation stick that was on offer 2 for 1, I ordered the natural and medium shades was sent natural and dark shades, I emailed the company about this and received an email back saying that I’d took delivery of these items, obviously I’d took delivery otherwise I wouldn’t of known they sent the wrong colours so I sent another email stating my query again was regards to the colours sent and I’ve heard nothing back from them… They claim to be a UK company but my parcel came from China. Absolutely disgusting scamming company, I’ll let the £13 I paid slide but I’ll never use these fly by nights again… Steer clear is my advice and if I could of given them a lower score on trust pilot I certainly would have…
16 mars 2026
Avis spontané
Réponse : Britneed
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@britneed.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
After seeing an insta post advertising…
After seeing an insta post advertising their colour match foundation and it stating is was UK based, I ordered! The product does not do anything other than leaving skin feel kind of sticky/clammy. I reported this to them via email and they responded speedily asking me to send pics and a video.
I did this a few days later, as I was now concerned about what I was putting on my skin so wanted to make sure I had time to deeply cleanse afterwards. I sent it to them and ive heard nothing since, despite follow up emails. Yes it was only a tenner but its the principal and my money not theirs!
7 mars 2026
Avis spontané
Réponse : Britneed
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@britneed.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Ordered the colour changing cream stick…
Ordered the colour changing cream stick what a waste of money no colour at all just left my skin shiny and greasy going in the bin dont waste your money or time
30 mars 2026
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@britneed.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Scam
Don't buy from this company, they're obviously scammers. I ordered a torch from them and the one I received was nothing like the one they advertised, a completely inferior cheaper type of torch. Luckily PayPal refunded my money but I would've preferred the actual torch they'd advertised. They said the original torch they'd advertised was
"not available" but it's still being advertised so anyone who tries to buy it will probably still receive the far inferior, shoddy replacement. Avoid this company, they're a rip off.
24 mars 2026
Avis spontané
SCAM DO NOT BUY
If I could leave zero I would. This company is a scam … goods not shipped - tracking number doesn’t exist - no customer services response … DO NOT USE
16 mars 2026
Avis spontané
Réponse : Britneed
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@britneed.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Family run they said....British they…
Family run they said....British they said....well true is buying from a company in China and nothing has arrived a complete scam do jot use in any way you will recieve nothing lucky I paid by a good source so should get my money back
20 mars 2026
Avis spontané
Réponse : Britneed
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@britneed.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
This looks like a scam
I ordered and paid for 2 pans but only received 1 pan despite being charged for 2.
Also the pan smells like paint, I'm not confident to cook in it.
20 mars 2026
Avis spontané
Réponse : Britneed
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@britneed.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Great service, thank you.
Part of the order was missing but when I told them they sent a replacement immediately. Great service thank you very much.
10 mars 2026
Avis spontané
Absolutely disgrace ordered a product…
Absolutely disgrace ordered a product and two weeks later nothing so I cancelled
28 février 2026
Avis spontané
Réponse : Britneed
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@britneed.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Customer service
Sadly I received 3 pipes all faulty, however after explaining the problem, they have sent me replacements straight away and very apologetic and professional
15 mars 2026
Avis spontané
Absolutely awful company
Absolutely awful company. Still not delivered the item after almost 3 weeks. Their website says 5-7 days.
Customer service very poor. Not really interested in trying to resolve the issue. Won’t refund.
Bad, bad business. Avoid if not already too late. Will take it up with my credit card company.
16 mars 2026
Avis spontané
Réponse : Britneed
Dear Customer,
Thank you for your feedback. We sincerely apologize for the delay and the disappointment caused. Your case has been prioritized, and we will resolve it promptly.
If the item hasn’t arrived, please contact our after-sales team via email: service@britneed.com . Our team will provide a solution within 24 hours. Thank you for giving us a chance to make things right.
Unfortunately the product looked good SCAM FROM CHINA
Unfortunately the product looked good, however should have done some this “ UK based family business “ is in China. Tracking, delivery, customer support is terrible. Still not received my item. Don’t use the seel worry free delivery service, take your money and can only deal with in “a few months” if not delivered.
14 mars 2026
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@britneed.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Love this set absolutely a must
Love this set, just a shame the delivery company smashed the box it was in Breaking the the Handle and denting the sewing case.
7 mars 2026
Avis spontané
Sink Plug with safety catcher to avoid…
Sink Plug with safety catcher to avoid lost items into drain
Poor quality item, loose connection to safety basket , does not fit any plug holes in my entire house. Sadly a non product
3 mars 2026
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@britneed.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Big scam company
I placed an order with this company and they totally messed it up (and scammed me). I paid for 3 items (1 x 28cm pan with glass lid and 2 x 24cm pan with glass lid). They sent the 28cm pan and a 20cm wok. My other 2 pans never arrived. Opened a case on PayPal and they managed to convince PayPal that they sent the items by providing 2 tracking numbers. Britneed never got back to me since. I ordered back in Nov 2025 and now is March 2026.
This Chinese company is a big con.
17 novembre 2025
Avis spontané
Réponse : Britneed
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@britneed.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Terrible Experience.
This company is a con, false advertising saying made in Germany or other countries but really made in China, then when item arrives damaged they ignore all emails but only respond when you open a Paypal dispute which then they tell you they will refund you once you have closed the Paypal case which is a con. Once Paypal reaches a decision they tell you to return the item back to Britneed for a full refund but the problem is that it is a return address in China which costs more than the item itself. There is no way out. Absolutely terrible experience, Avoid at all costs. They false advertise, they lie and you have no buyer rights with Paypal.
19 février 2026
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@britneed.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I purchased an alphabet learning chart…
I purchased an alphabet learning chart from these people. It was about 1/4 of the size of the one being advertised, plus there were letters missing ‘D’
The plastic pockets were split and all in all a complete waste of money. I have emailed the company several times asking for a refund and nothing is getting done. Avoid this company. Total SCAM.
10 février 2026
Avis spontané
Réponse : Britneed
Dear Customer, thank you very much for taking the time to share your feedback. We sincerely apologize that the alphabet learning chart you received was nowhere close to the size advertised, that important letters were missing, and that the product was damaged with broken plastic pockets—making the entire item unusable and a complete disappointment. We fully understand how frustrating and upsetting it is to reach out multiple times for a refund and receive no proper response, and we deeply regret that you have been left feeling ignored and cheated by this whole experience. Please send your order details and any relevant information to our customer service email address: service@britneed.com . Our professional customer service team will treat your case as an urgent priority, investigate every detail thoroughly, and work diligently to provide you with a fair, honest, and effective solution within 24 hours. Please give us a chance to correct this terrible experience and make things right for you; thank you very much.
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