non delivery said could not reach oil tank (other companies have deliverd to house for last 30 years or more) price inctrease i suspect The held money for externed period before refunding DO NOT U... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Voir plus
Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise. Called following day (twice) no one called back, third call was told wo... Voir plus
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Coordonnées de contact
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Royaume-Uni
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
3,0
Moyen
299 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great company
Quick delivery, competitive prices, friendly sales team, considerate drivers.
9 octobre 2024
Avis spontané
Great fast service at a good price
14 septembre 2024
Communication & delivery excellent.
Communication & delivery excellent.. good price as well
18 septembre 2024
Very good service.
12 septembre 2024
Cowboys
Used to work here, never known such an unprofessional bunch of cowboys, I was rarely paid correctly. And would often go to customers who had been delayed deliveries for weeks, due to incompetent planning, and many customers who had been invoiced the incorrect amount.
Totally factual as I am a morally conscious person unlike sales people driven by bonuses , and vindictive management .
3 octobre 2024
Avis spontané
Réponse de Broadland Fuels
Trustpilot service reviews is meant for customers who receive our service to leave us feedback and not for ex-employees to leave malicious and untrue comments. It’s clear from the vast majority of our genuine customers are happy with our service and that is how our review score should be measured.
If you would like to make any founded observations, please email feedback@broadland.co.uk and we will assess your feedback to see if there is any tangible ways we can seek to continue improving our service.
Kind regards,
Andy
Excellent service and great value
2 septembre 2024
Great quick service
Great quick service, would have just been good to know the day and time frame for arrival as this was delayed.
31 août 2024
Unfortunately not a good experience
Unfortunately not a good experience. Heating oil never arrived . Excuses and sadly lies . Would not recommend this company .
24 août 2024
Not a great experience
Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise.
Called following day (twice) no one called back, third call was told would be delivered in 3 days time due to driver breakdown. Driver then turned up in full Size tanker after i requested small
Very poor customer service & not a great experience for a first order
30 août 2024
Friendly & efficient
4 juillet 2024
quick delivery by pleasant person
28 juin 2024
You refused to deliver the oil and then…
You refused to deliver the oil and then charged me for the cancellation!
20 juin 2024
Réponse de Broadland Fuels
Good afternoon,
I've checked your account and I can confirm that we have not charged you for the cancellation.
This is true of your order directly with us and from your order with the third-party oil buying group. We have actually indicated to the buying group that it's a no-fault cancellation so they shouldn't charge you either.
Secondly, I would like to apologise that we had to cancel the order. This is due to increased focus on health and safety of our staff, our customers and our customer's property - often the customer is not insured for oil being delivered through a house. I understand this is inconvenient particularly when it affects customers we've dealt with previously. Again, we can only apologise.
I imagine the oil buying group is holding your money while they attempt to find another fuel supplier to deliver the oil. If you find that they have charged you then please contact feedback@broadlandfuels.co.uk and we will try to recover this on your behalf.
I believe this review is due to a misunderstanding and if this reply has cleared this up then we would appreciate it if you delete the 1* review. If there is anything else we can help with or if you wish to discuss this further please email feedback@broadlandfuels.co.uk.
Kind regards,
Andy
Heating oil
Easy to order on the phone, delivered according to instructions and without fuss.
29 mars 2024
Fabulous!
Fabulous!
We ran out of oil, owing to a poorly calibrated watchman fitted by the oil tank engineer.
When I explained this to Broadland, the very kind customer adviser arranged very speedy delivery.
Delivery driver was very prompt and considerate.
Thank you so much. Our disabled son who used a wheelchair was delighted when the heating came back on!
11 mars 2024
Réponse de Broadland Fuels
Hi Jackie,
Thank you very much for the great feedback and I'm glad we were able to help so quickly.
I'll share your message with the team who will also be delighted.
Kind regards,
Andy
Easy order process and delivered more…
Easy order process and delivered more quickly than expected.
12 mars 2024
lorry arrived first thing monday three…
lorry arrived first thing monday three days early job well done.
3 mars 2024
Great prompt service
3 mars 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.