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BRoadout.com is a pioneering Direct-to-Consumer (DTC) shopping platform that serves as the ultimate destination for respected, high-end outdoor industry manufacturers who want to showcase and sell their exceptional products directly to consumers at competitive prices. BRoadout - Where Adventure Begins!! Welcome to BRoadout, where the world of outdoor adventure meets unparalleled quality and accessibility. We're not just a shopping platform; we're a passionate alliance forged by leading outdoor gear manufacturers, driven by a shared love for active lifestyles and the great outdoors. At BRoadout, we believe that every individual deserves the opportunity to embrace nature, seek adventure, and create unforgettable moments outdoors. Our platform is a direct gateway to top-tier outdoor gear, sourced directly from world-renowned manufacturers with a legacy of crafting exceptional equipment for renowned outdoor brands.
170 S Lincoln St, Spokane, WA 99201, 99201, Spokane, Etats-Unis
3,1
6 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We bought two air mattress frames for camping. One never inflated well. The customer service from Broadout was amazing! Prompt and courteous. Even though they didn't have the product replacement immediately, they were transparent and communicated well. I am very impressed with how they handled our situation.
I placed an order for an item that I paid about $300 for on May 21st, it’s June 2nd. I have not gotten any shipping updates or information about the item since then and it hasn’t been delivered, but my free gift came within a few days. I’ve emailed them 2 times and haven’t gotten a response.
Do not trust this business ! They take payment and promise payment within 3-4 days. Then they do NOTHING! No order updates. No shipping notices. They do not have a phone number. They do not reply to email service requests.
Réponse de Broadout.com
We sincerely apologize for the frustration and lack of communication you have experienced. This is not the level of service we strive to provide, and we are committed to resolving this for you immediately.
To investigate your order and provide a clear solution, could you please share your order number and contact information? With these details, we can locate your order in our system, check its current status, and take direct action to either expedite shipment or process a refund as appropriate.
We value your feedback and the opportunity to make this right. Thank you for bringing this to our attention.
Sincerely,
Lamar
Customer Support Team
I ordered a chair from Broadout, site says 4 business days for delivery I have yet to get my product. In fact the site says order confirmed. I reached out to the store, by email have not heard back from them. They do not have a number to call directly.
Réponse de Broadout.com
Thank you for bringing this to our attention, and we sincerely apologize for the delay and communication frustration you've experienced.
We have checked your order and can confirm that the package shows as delivered according to the USPS tracking number: 9361289703055434607929. You may verify this status directly on the USPS website for the most up-to-date information.
Regarding your email inquiry, our team did reply within 24 hours as part of our standard support process. We kindly suggest checking your spam or junk email folder, as sometimes our messages may be filtered there accidentally.
If you still have not received the chair despite the tracking update, or if you have any further questions, please reply to this message or contact us again directly through our website contact form. We are here to ensure this is resolved promptly.
Thank you for your patience and understanding.
Best regards,
The BRoadout Team
I recently purchased a mat from your store, but unfortunately, I ended up getting the wrong size. I was a bit worried about the exchange process, but Lamar, the customer service representative I spoke with, made everything incredibly easy.
On top of the fantastic customer service, I'm also very impressed with the quality of the cushion itself. It's clear that a lot of care goes into your products.
Réponse de Broadout.com
Hi there!
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that Lamar was able to make your cushion exchange smooth and stress-free. We always aim to make the process as easy as possible for our customers.
It’s also fantastic to hear that you’re happy with the quality of the cushion itself. We take great pride in our products, and knowing that you’re impressed means a lot to us!
If you ever need anything else or have any more questions, please don’t hesitate to reach out. We're here to help anytime!
Best regards,
The BRoadout Team
Réponse de Broadout.com
Hi there!
Thank you for taking the time to share your experience! We’re so glad to hear that it was a good one. If you need anything else in the future, don’t hesitate to reach out.
Best regards,
The BRoadout Team
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