State to State Moves Inc Avis 

61
•
TrustScore 3 sur 5

3,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bronze Star Moving and Storage sent an incredible 3 man team that were polite, clean, and knowledgeable about how to handle your property without any accidents, or mistakes. Not one ding or dent. The... Voir plus

Noté 2 sur 5 étoiles

My small load was picked up by a subcontractor service called Exclusive movers LLC Englewood NJ. They showed up Feb 8 and doubled the price of the move.they arrived at my new place a month later and... Voir plus

Noté 1 sur 5 étoiles

Based on our recent experience with this company, we recommend you DO NOT USE them and that you take time to read all NEGATIVE reviews and you will see why. In my opinion, if you hire these people, y... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The carriers were type, pleasant, and immediately. They were generally cautious with my stuff and made advantageous that the whole thing has turn out to be duly packed. They have my loftiest recommend... Voir plus

À propos de l'entreprise

  1. Déménageur
  2. Services de déménagement et de stockage

Écrit par l'entreprise

We are a top-rated long-distance moving coordination service you can trust. We work with trusted, highly rated moving carriers to arrange local, interstate, and cross-country moves across the 48 continental states, with options for Alaska and Hawaii. We also assist with military and employer relocations, offer packing services, 30 days of complimentary storage with re-delivery, and can coordinate third-party auto transport.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

61 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,2

Tous les avis

(61)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Kudos!

The movers were extremely helpful and very nice. They did a very well job. I will sincerely recommend them to friends and family. Than you very much.

13 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely delighted with the service…

Absolutely delighted with the service provided by this moving company! The team was not only skilled but also incredibly friendly and accommodating. They made what could have been a stressful day into a smooth and enjoyable experience.

4 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Five stars all around for this…

Five stars all around for this exceptional moving company! The team was professional, courteous, and went the extra mile to ensure that my move was executed to perfection. I couldn't be happier with the service provided.

5 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend this moving company to…

Highly recommend this moving company to anyone in need of reliable and efficient movers. From the initial contact to the completion of the move, every interaction was seamless and stress-free. Their commitment to customer satisfaction is truly remarkable.

5 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

A huge shoutout to the movers for their…

A huge shoutout to the movers for their outstanding work ethic and attention to detail. They were prompt, efficient, and went above and beyond to ensure that my move was executed flawlessly. I'm beyond satisfied with their service.

5 avril 2024
Avis spontané
Noté 2 sur 5 étoiles

STILL WAITING

My small load was picked up by a subcontractor service called Exclusive movers LLC Englewood NJ. They showed up Feb 8 and doubled the price of the move.they arrived at my new place a month later and demanded payment before unloading. They lost my deceased mother's dresser. They found it and were to deliver it Easter weekend. Still waiting and noone will answer my inquiries.

4 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Denny and his team were exceptional in…

Denny and his team were exceptional in every aspect. Their punctuality, efficiency, and professionalism were commendable. They meticulously disassembled and reassembled furniture, ensuring everything arrived at our new home unscathed. Their dedication to protecting our belongings speaks volumes, and we'll undoubtedly enlist their services again in the future.

18 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

HORRIBLE COMPANY

DO. NOT. USE. THIS. COMPANY. They are predatory in their practices. After initially understanding that I could cancel within 72 hours for a large portion of my refund back, I cancelled within 30 MINUTES after reading about how horrible their company is online. After trying to get my refund back, they had a bunch of fine print that made that impossible. For the THIRTY MINUTES that they were my moving company before I cancelled, they refuse to give me A THOUSAND DOLLARS back. Absolutely misleading and despicable practices, and they are leeching and taking advantage of vulnerable people who are moving and relocating quickly. I will never use this company, and the way they treated me is unlike any company I have ever worked with. Any company that has to hide the inability to cancel THIRTY MINUTE LATER into their contract and not tell the person while she asks on the phone about cancellation is shady and should not be allowed to have a business. Please do yourself a favor and do not give this company your business.

They will tell you how I signed a contract, but that was entirely misleading and inappropriate given that they informed me INCORRECTLY about the cancellation policy. And I was coerced into signing over the phone and took their word at face value. Zero humanity at this company. 0 stars.

Also the document you show in your reply doesn’t even have my name spelled correctly. It says “Kayla” as of 1/17/2024. So I don’t accept that as proof of my knowledge of your lack of cancellation policy. Thanks!

13 janvier 2024
Avis spontané
Logo de State to State Moves Inc

Réponse de State to State Moves Inc

Hello Kayla,

I hope this message finds you well. We appreciate your feedback and understand your concerns regarding the recent cancellation of your move reservation from NY to NV. You reserved your move with a moving company you requested a quote from. Calling this business a Corey business is absolutely out of line for you to even say that. You decided to cancel your move two hours after you reserved because you wanted to go with the new company that quoted you a cheaper price we said we can price match meter beat the price. We also told you you can keep the original schedule we gave you so many different options however, services were rendered because your move was two weeks out from the date you signed meaning that your Carrier signed his agreement and job acceptance form And scheduled you . It stated clearly in the three documents that you signed that your deposit was nonrefundable so I think that you should re-consider your review as we are not predators.

Upon reviewing the circumstances, we want to emphasize that our policy, as outlined in the estimate you signed, clearly states that once a carrier is assigned, no refund can be issued due to the immediate dispatch of the job. We did, however, extend the courtesy of providing credit for you to reschedule your move within 24 months.

It's important to note that our intention is not to take advantage of our clients but to adhere to the policies in place. We offered alternatives such as rescheduling dates or maintaining the original reservation, but unfortunately, these options were declined.

We value your business and wish you the best in your future move endeavors. Should you reconsider, our extended credit remains available for your convenience.
This client is not being truthful on her response as not only is the cancellation policy on our website under cancellation policy. It’s also on the DocuSign that she filled out with her credit card information and here is the electronic signature we would request this for this review to be removed as we can provide documentation to prove otherwise.

Here is your electronic Signature please read fully

Electronic Signature: Kayla Goldman

I hereby confirm my signature on the following document: Thank You for choosing Bronze Star Moving and Storage (Broker). This is your cancellation policy after 72 hours your deposit is non-refundable. If you do cancel in your 72- hour window a 15% cancellation fee will be processed due to processing and bank fees. If customer books their move within fourteen (14) business days of the pick-up date, the 72- hour window is null and void. Any cancellation shall be made in writing to billing@bronzestarmoving.com. Any questions please call (888) 610-5045. Thank you for choosing Bronze Star Moving and Storage.

Sincerely,
Bronze Star

Noté 1 sur 5 étoiles

We contacted Bronze Star Moving and…

We contacted Bronze Star Moving and Storage and their pitch was that they would be our main contact throughout the move until everything wad settled. They are strictly a broker and charge you 30% just to put you in touch with a mover which you never know until the day they show up. Ours was TicToc Moving which is another review. Duing the move we were being double charged for packing materials that the mover forgot to bring. I contacted our representative at Bronze Star and she told us to Claim it on the delivery end. The mover wouldn't take our goods if we didn't pay the charge in cash. After the move we had over half our goods damaged or destroyed. We claimed th double charge on our claim and were told too bad. We couldn't claim it. I contacted Bronze Star but no response. Then after the claim was filed I never received the check from TicToc so I once again contacted Bronze Star but no response so I contacted them again and still no response. I guess being my main contact only applies until the goods are picked up.

12 décembre 2023
Avis spontané
Logo de State to State Moves Inc

Réponse de State to State Moves Inc

Dear Bill Lentz,

We regret the delay in addressing your concerns following your November 8th, 2022 move. We have not heard from you since Dec. 2022. We've thoroughly investigated your experience, and it seems there are discrepancies between your review and our records.

Regarding the $75 packing credit, we rectified the oversight by covering the charge and directly reimbursed your carrier at no expense to you. Additionally, our itemized bill detailed all packing charges incurred during the loading, which we reviewed with you in a recorded call. During this conversation, you indicated understanding and satisfaction with our resolution of the $75 charge.

After loading, you opted for complimentary storage for up to 30 days, and upon confirming your delivery address on 12/02/2022, you finalized delivery arrangements on 12/06/2022.

Upon your report of damages during transit on 12/06/2022, we promptly provided claims information for you to file necessary forms via moving claims.net. Please note, reimbursements for damages come from the carrier’s insurance via their claims department, not directly from the carrier. We were unaware of any settlement issues as the insurance company directly issues the reimbursement, not the carrier.

To address any remaining concerns, please contact info@bronzestarmoving.com or reach out to us at (888) 610-5045 directly.

Sincerely,

Customer Care Support at Bronze Star Moving and Storage"

Noté 5 sur 5 étoiles

Thumbs up!

Awesome customer experience at a reasonable price. They were good at communication. They loaded our boxes and bags with care. Overall, it was very efficient and I highly recommend them!

28 novembre 2023
Avis spontané
Logo de State to State Moves Inc

Réponse de State to State Moves Inc

Hello Michael

We are happy to have been able to provide you safe and efficient service on your move.
Please let us know if you ever need anything.

Thanks,
Bronze Star Moving

Noté 5 sur 5 étoiles

Professional movers!

These guys are brilliant, intelligent, practical, thorough and incredibly respectful with our stuff. They go the extra mile with cheerfulness. I really can’t recommend them highly enough.

27 novembre 2023
Avis spontané
Logo de State to State Moves Inc

Réponse de State to State Moves Inc

Hello Emma,

Thank you for the positive feedback on the crew that came out to service the move. We are happy you had a good experience.

Thanks,
Bronze Star Moving and Storage

Noté 5 sur 5 étoiles

Well done!

Communicative and gave us regular updates. Hands-on and superb in helping us get heavy furniture up awkward stairs. Through it all they remained courteous and professional.

21 novembre 2023
Avis spontané
Logo de State to State Moves Inc

Réponse de State to State Moves Inc

Dear Adia,

Thank you for the positive feedback. Communication and transparency is key for clients in long distance moving. We are so happy you felt confident using us for your movers, and appreciate your business!

Thanks,
Bronze Star Moving and Storage

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