Brooklynridge Avis 

I ordered shoes , but the item never arrived. I contacted customer service multiple times with no helpful response. They have not issued a refund. My order number is #BR1736700. I do not recommend this seller until they fulfill their promises and issue a refund.

Ordered a leather jacket size XL and what I received was not leather and it was so small it wouldn’t even for my 10 year old granddaughter. They don’t return phone calls so I emailed my request to return the jacket for a refund and received a response telling me I was 1 day past their 30 day return policy. I wish I had checked their reviews before ordering and I would have never ordered from Brooklyn Ridge. Save yourself the aggravation and take your business elsewhere.

I had order a women's jacket back in December 4, 2025, guess what, I am still waitng for this item to arrive, 35 DAYS !!!!!!

The shoes they advertise are a TOTAL misrepresentation of what they send you. They claim the heels are “genuine leather” and they’re absolutely not. The photos of the heels I bought look like genuine leather, but what I was sent was not that. They were made of fake leather, the heels were PLASTIC (leather online), and the heels were also SHORTER than they are in the photo online as well. DO NOT buy from this store. Idk how they haven’t been shut down yet.

Awful experience! I ordered shoes in October and as of December 18th, still haven’t received them. I have been in contact with company and each time they assure me that my product is on the way. I have requested a refund multiple times and each time my request is ignored and instead they send me a tracking number that tells me it is “in transit”. This company is an absolute scam, I can’t even provide a review on the actual item, only the horrible customer service I have received.

I ordered 4 pairs of women's shoes. One pair were shoes that I didn't even order, which they replaced at random for a pair I never received. The second pair, were women's heels with no hard sole. The sole is soft rubber so that you cannot even stand up in them without them collapsing sideways.

This site is a total scam! When i reached out them, they said that in order to get a refund, I need to pay for shipping both pairs back to them! Why would I have to pay for return shipping for shoes I didn't even order and another pair that can't even be stood in??

DO NOT BUY FROM BROOKLYN RIDGE!!!

I bought two pairs of shoes from this company after reading some good reviews. However, both leave much to be desired. One pair of shoes cuts into my feet with the grommets because they weren’t finished properly so they can’t be worn - the other pair after wearing once seem to be coming apart at the seams. It’s worse than the stuff I’ve bought from SHEIN which says a lot.

Not impressed for the $$$ spent. I could have bought 4 pairs of shoes for what I spent on 2 and shipping elsewhere and had better products.

DO NOT BUY FROM THIS COMPANY! I received my “wool” jacket and it was a joke. Not only did they not finish sewing the belt loops on, it may as well just be a piece of thin felt wrapped around your body. The jacket is unusable and I am out money.
I have emailed them twice now with no response. They know they are scamming people.

Seem to have same issue. Placed an order a month ago. Purchased shipping protection. recieved an email with t tracking and package has not moved. I have reached out a number of times to get updates, No responce. Will have to call my bank and get my $$ back This is unacceptable

Ordered over $600 worth of clothes and shoes several weeks ago and never heard from them. Contacted customer support and no answer even after 48 hours. Now I have to file fraud and attempt to sue them. Don’t buy from them.

Veryyyyyy bad place to Oder from I ordered pair nice shoes got my confirmation # and nothing got delivered I reached out and got no response!!! I recommend never order from this company!!!!!

Beware of the scams. I ordered a size 9.5 sandals from this company and they sent a size 7 at best. The sandals did not have a size on them anywhere. It's like they just randomly pick a pair of shoes and mail the wrong size out to the customer and then charge them to return them or offer a 30% refund. What a scam!
Be careful when ordering clothing or shoes from this company. They will not get my business again.

Bought a jacket that was advertised as 'XL', received a jacket that was '3xl' which indicates that it comes from China. a Chinese 3xl is smaller than an American XL, so I received a product that was different than what I ordered. I have experienced this exact problem in the past with different companies. I researched this problem, "A Chinese 3XL is roughly an American Large." I want to exchange this for a larger size and the company suggests reordering the larger size before mailing the incorrectly sized product back to them, so now they have my money - two times the cost of the product and I would have NO product.
The company should well know how relative sizing is from American to Chinese. I consider this deceptive marketing and am not going to abide by their exchange policy. So I've paid almost $100.00 dollars US for a jacket that is too small.
I believe this company to be fraudulent and would advise against doing business with them. Although they have some decent reviews which may be suspicious based on my experience.
Respectfully

The fit is absolutely perfect, flattering without being too tight. I love it.

Sometimes simplicity is the best design, and this product proves it. Elegant and understated.

They are selling the same shoes you can find on Aliexpress and Temu for a much higher price. Even the sale price is higher than the price of the shoes on other parts of the internet. Try reverse image search and you'll see that its a scam.