Brook Street Avis 

Brook street don’t want to help me find any jobs. They are rubbish

I am writing to express my heartfelt gratitude to you for getting me back to work.
I just want to inform you that someone has reached out to me today regarding an Executive Officer job. I am very impressed with your quick response.

I truly appreciate your care and support.

Many thanks,
Esther O

Brook streets compliance checks are so extensive that I'm surprised they have manage to employ anyone at all!
I have provided them with endless paperwork, ID documents and cross referencing proof to complete my compliance.
They have my marriage certificate, birth certificate, driving license, passport (OOD), NI card with maiden name, NI letter from HMRC with marital name, HMRC letter about child benefit containing my NI, old payslips with my NI number, child's BC confirming mat leave, council tax letter confirming address, personal refence and a completed authorised DBS check.
Yet.....
Brook street require a document with my NI number and my middle names stated (which I do not use or have done for many years) to complete my compliance. I have told them that I do NOT obtain ANY documents with this to which they are now unable to offer me the position. They even suggested changing my name/adding names on the Government website to enable myself to complete the compliance required!

FYI my middle names are not on my DL, BC, Passport or HM Rev NI docs/cards but they still require them as they are seen on my marriage certificate and child's BC.

On top of this, even though I have uploaded all the relevant documents to Brookes Streets portal, I still had to travel to their offices in Bristol costing me nearly £30 to park, pay toll and travel to certify these documents.

I'm now left disappointed, out of pocket and concerned that I have been let down by the recruitment agency and have no employment at the end of it.

IF I COULD, I WOULD LIKE TO GIVE ZERO STAR!

Avoid the most unsatisfactory company/agency in the UK. If you're a job seeker, it's advisable to explore other options because their primary focus is exclusively on catering to their clients.

Once you are engaged in their assignments, you'll encounter a complete lack of responsiveness to your concerns. They exhibit a poor track record in terms of accurate and timely compensation, with no follow-up on any inquiries you may have. Essentially, they neglect and disregard your needs and concerns.

The date of experience should be for the last 18 months!

I applied for a position through Brook Street, and a lady called Colleen worked tirelessly for me. I was offered the position and with an increase in pay. This was down to Colleen pushing my experience. I was very impressed with the agency.

All I need is an update on a start date, 4 emails, 3/4 voicemails and still no responses. Agree with previous person complaining, Russian roulette with peoples lives. So disappointing, this agency is suppose to be supporting Boarder Control/HMRC, where is their compassion, commitment or communication?

Am truly lost for words
No updates given
No who to contact
If you ask a question to those you have contact details, one is made to feel as if a criminal.
No one seems to realise they are playing Russian roulette, finance wise. People wouldn't be asking for updates if didn't need to work and earn monies to pay rent etc.

Unsolicited calls and texts after I’ve said I don’t want the job.

the most unprofessional agency Alex from Brook Street arranged a telephone interview with me, I waited for the call he did not call me
Then I had a missed call from Sabina a week later she could not even get my name right - absolute muppets

Really bad agency , arranged phone interview date and time , rang on wrong date and wrong time , told me they just needed 5 mins to check something and would call back , 45 mins still no call back , this company definitely deserves its reputation, avoid at all costs

I worked with them for a couple of months, when I was first approached about the position and interviewed in February this year, I was told via email (which I still have) that I would be paid £11.70 per hour. Once I started, I noticed my first payslip stated I was on £10.42 an hour. When I finally got through to someone (after about 5 emails and 8 unanswered phone calls) they simply said 'oh, we accidentally advertised it at London rate, we can't amend it or pay you at that rate, sorry'. Then whilst waiting on my final pay to come through, I was advised my holiday pay would be paid the same date, which it wasn't because of a technicality which meant I would have accrued a few more hours so they had to pay it the following week. Fat lot of good that did, I ended up getting less holiday pay due to tax and national insurance and student loan, and it meant I was a week late paying my bills because they "promised" I would get it the week before and then didn't tell me until AFTER that I wouldn't.

As well as the above issue, it took so long to get me started, getting the checks done. The representative who was in communication with me was constantly on annual leave and when she still needed one of my documents she left her colleague to deal with it and apart from one email he did absolutely nothing to help reassure me, then when she came back she said 'I understand my colleague has been in touch with you quite a bit over the past few days' to which I confirmed he emailed once and that was it.

My last issue is that in the 10 and a half weeks I was employed by them, I had one phone call from a different lady who called up to see how I was getting on. I was told I would have regular check ins to see how I was doing. And when my role came to an end and I told them I had been bullied by another member of staff, I was simply told 'you should have told us sooner, we can't really do anything about it now you no longer work there' well maybe if you checked in with your contractors as often as you say you will instead of being on annual leave every other week I would have told you then!!

I've worked for Brook Street for a while and, while they can be difficult to get hold of and they can take a while to complete actions, I'm starting to understand that it really depends on who is dealing with you. On this occasion, it was Anisha K, and she was great! You really could not ask for better. She does the company proud. Couldn't recommend more highly :)

If I could rate 0 I would.

Left me unemployed due to poaching me via LinkedIn asking me to work for them.

Had stage 1 and stage 2 interviews.

Got the job.

Left my workplace.

Signed the contract.

They then retracted the offer ‘due to wrong head count’

The most unprofessional company I have ever come across…

I then got ignored by them after they told me the news.

I have worked through BrookStreet Birmingham, I can say the customer service they provide is excellent. They responsed to the email very quick and problem solve any issues I am having at the work place. Birmingham staff are very professional and geniune caring people. I am very pleased with service they have provided with me so far. I will continue use to there service.

I was looking for a change of career and my daughter had already worked with Brook Street, Bradford; so they came highly recommended.
Clare, Ella-Mae and Sam were my consultants. Clare was my first contact and Ella-Mae took me through my interview and registration. Sam found me my job and dealt with all the admin ! All three were professional, efficient, friendly and approachable. A great team! :)
The compliance team were also efficient and helpful.

Sam secured me an outstanding placement within days of me becoming available for work. The placement was 100% ideal for me. Three weeks in, and it is still the perfect role. Thank you so much, all of you!

By the way, my daughter also recommended Brook Street, Bradford to some of her friends as well. They were also secured within roles they were happy with, within days too.

I am very grateful to the Bradford Brookstreet Team, especially Ella Mae Jackson!

She has been a big help from a day 1, she is like a ray of sunshine very bright,positive and lovely and at the same time professional at what she does! Than You so much for what You do!

Definitely reccommend this agency!

Brook Street's service was disappointing. After collecting my information, they caused confusion and inconvenience. I can't recommend this recruitment agency due to my unsatisfactory experience.

Had Ella Mae Jackson, help me and she was ever so helpful, kinda and professional, really good at her job.

Not willing to help you find a role you are happy with/want. Only willing to put you in for jobs/interviews they need to fill with little thought to what you have asked to me for. Poor customer service

Ella-Maé Jackson from the Bradford office is such a warm lovely person she really does find you jobs instantly and builds a relationship with you aswell as maintain professionalism