Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... Voir plus
L'entreprise a répondu
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Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... Voir plus
L'entreprise a répondu
Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Onc... Voir plus
L'entreprise a répondu
Ordered various items over the years and never disappointed at the quality. Top quality clothing. Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable),... Voir plus
L'entreprise a répondu
3,7
Moyen
228 avis
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Love the hoodie and bottoms very…
Love the hoodie and bottoms very comfortable and great fit.
Bit worried about how it's going to wash but time will tell.
Delivered fast.
16 avril 2025
Réponse de Brother and Kin
Hi Dahryl,
Thank you for your review.
We're thrilled to hear you're enjoying the comfort and fit of your new pieces!
We understand your concern about washing, and we're confident the fabric will hold up well as long as all care labels are followed.
We appreciate your feedback and are glad your order arrived quickly!
Best wishes,
Brother + Kin
Order came to my house very quick
Order came to my house very quick
Very happy with the customer service
1 avril 2025
Réponse de Brother and Kin
Hi Bilal!
Thank you so much for the great review.
We're thrilled to hear your order arrived quickly and that you were happy with the service provided by our Community Care Team! - We strive to provide a seamless and positive experience for all our customers.
Thank you for choosing us, and we hope to see you again soon!
Best wishes,
Brother + Kin
Fast delivery and good quality knits
Fast delivery and good quality knits, loving them so far!
22 mars 2025
Réponse de Brother and Kin
Hey Sebastian,
Thank you so much for leaving us a 5* review!
We're thrilled to hear that you're enjoying the knits and that the delivery met your expectations. We take pride in both quality and service, and it’s great to know we hit the mark for you.
We look forward to serving you again soon!
Best wishes,
Brother + Kin
do not shop here, scam
Items came and fit horribly. the shorts and vests seams also came frayed. tried returning but the returns portal doesnt load correctly and is convoluted almost as if trying to stop people from returning items by making it so infuriatingly difficult. Not only this but the returns website simply didn't load. tried on multiple devices and different wifi's and would not load on any. seems like a scam to refuse refunds. terrible service overall and imorral company do not shop here.
16 mars 2025
Réponse de Brother and Kin
Hi Harry,
We're sorry to read of your experience with us and would love to make this right!
Unfortunately, our returns portal was down yesterday afternoon, but this is now back up and running.
Our team have got back to your email this morning, and if you do have any further queries or concerns, please follow up via the email from the team and they will work on getting back to you as soon as possible.
Thank you for your understanding.
Best wishes,
Brother + Kin
Great product and quick delivery
18 mars 2025
Réponse de Brother and Kin
Hi Becky!
We appreciate you taking the time to share your feedback.
We're so glad you enjoyed your new pieces and our quick delivery! - We strive to provide the best possible experience for our customers.
Thank you for choosing us, and we hope to see you again soon!
Best wishes,
Brother + Kin
Quality is great
Quality is great, delivery was great. Only slight negatives with the joggers I bought that the threading around the pockets is already coming off and in general the pockets could be slightly bigger, they just fit my phone. Everything else top tier!
3 mars 2025
Réponse de Brother and Kin
Hi Calum,
Thank you for your honest review!
We’re so glad to hear that you’re happy with the quality and delivery, and we really appreciate your feedback about the joggers – we’ll definitely take your comments about the threading and pocket size into consideration as we work to improve.
Your satisfaction is important to us, and we hope to continue providing you with top-tier products in the future!
Best wishes,
Brother + Kin
Very happy with the quality of my…
Very happy with the quality of my sweatshirt and the fit would 100% recommend.
17 mars 2025
Avis spontané
Réponse de Brother and Kin
Hi Harvey!
Thank you so much for your review.
We're thrilled to hear that you're happy with the quality and fit of your Sweatshirt. - Quality is so important to us here at Brother + Kin, so we are glad this is reflected.
Your recommendation means a lot to us, and we really appreciate your support!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hi Benita,
Thank you for your positive review!
We're so glad to hear that you found the ordering process easy and appreciated the regular updates.
Your feedback is greatly appreciated, and we look forward to seeing you again!
Best wishes,
Brother + Kin
The ordering process thing is legit but…
The ordering process thing is legit but the stuff they sell is like mid quality for its price; my leather jacket pocket has a hole in it
28 février 2025
Réponse de Brother and Kin
Hey!
Thank you for your feedback.
We’re sorry to hear about the issue with your leather jacket! - We strive to offer high-quality products, and it’s disappointing to learn that your experience didn’t meet those standards.
Please reach out to our Community Care Team so we can get this resolved. - Your satisfaction is important to us, and we’d love the opportunity to make this right.
Best wishes,
Brother + Kin
Bought a black zip up cardigan
Bought a black zip up cardigan, wore it for the first time and as soon as i put it on i realise theres loose threads everywhere including the inner sleeves and pockets. For something at this price point this shouldn’t be happening especially as these are extremely long threads and could easily be avoided.
9 février 2025
Réponse de Brother and Kin
Hi Izza!
We’re truly sorry to hear about the issues you’ve experienced with your purchase. - This is certainly not the standard we aim for, and we understand your frustration, especially at this price point.
We appreciate you bringing this to our attention, and we’d love to make this right for you. - Please reach out to our Community Care Team if you haven't already done so, and we’ll assist with a return or exchange
Thank you for your feedback, and we’re committed to improving our quality control moving forward.
Best wishes,
Brother + Kin
everything is always sold out
13 février 2025
Réponse de Brother and Kin
Hey!
Thank you for your feedback.
We're sorry to hear that items you’re interested in are often sold out. We’re constantly working to restock popular products as quickly as possible, and we truly appreciate your patience.
If you’d like, you can sign up for restock alerts to be notified as soon as your favourite items are available again. - We hope to have them back in stock for you soon!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hi Cameron!
Thank you so much for the fantastic review.
We’re thrilled to hear you love the quality and fit of our clothes. As for the modelling offer – we love your enthusiasm! Keep an eye on our social media, as we’re always looking for new faces.
We truly appreciate your support and hope to continue providing you with great styles!
Best wishes,
Brother + Kin
Love this brand!!
Love this brand!!! Sisters and seekers & brothers and kin have just the most amazing quality and perfect fitting jumpers!
19 janvier 2025
Réponse de Brother and Kin
Hi Evanjelia!
Thank you so much for your amazing review.
We're so glad to hear that you love the quality and fit of our jumpers. -Your support means the world to us, and we're thrilled that you're a fan of Sisters and Seekers & Brothers and Kin.
We can’t wait to have you shop with us again soon!
Best wishes,
Brother + Kin
Poor communication and the item was out…
Paid for fast delivery (2 day) and a week later it was still showing as 'processing'. Very difficult to contact and poor communication. Email received saying item was now out of stock. Very disappointing. Will not be ordering from them again.
19 janvier 2025
Réponse de Brother and Kin
Hi Fiona!
We’re truly sorry to hear about your recent experience, and we understand your frustration.
This is not the level of service we strive to provide, and we sincerely apologise for the delay in processing your order and the lack of communication. We’re investigating what went wrong to ensure this doesn’t happen again.
We’d love the chance to make things right if you have not yet spoken with the team – please reach out to our Community Care Team so we can assist you further.
Thank you for your feedback, and we hope we can regain your trust in the future.
Best wishes,
Brother + Kin
Decent quality and nice oversized fit
Decent quality and nice oversized fit. Worth noting it runs larger than other large hoodies I own.
25 janvier 2025
Réponse de Brother and Kin
Hi Ben,
Thank you for the great review!
We're so glad you’re happy with the quality and fit of your Hoodie. - We appreciate you sharing the helpful tip about the sizing – it's always great for future customers to know.
We look forward to seeing you again soon!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hi Eleanor!
We’re really sorry to hear about the confusion with your return, and we completely understand how frustrating this must be.
This is not the experience we aim to provide, and we apologise for any inconvenience caused. Please reach out to our Community Care Team if this is still unresolved so we can resolve this issue for you as quickly as possible.
Thank you for your feedback, and we hope next time we can turn this back around!
Best wishes,
Brother + Kin
Réponse de Brother and Kin
Hi Craig!
Thank you for your review.
We're glad to hear you had a positive experience, and hope to see you again soon!
Best wishes,
Brother + Kin
Bought a gift certificate
Bought a gift certificate, emailed through really quickly, great service as always
19 janvier 2025
Réponse de Brother and Kin
Hi Hilary!
Thank you for taking the time to share your experience.
We're so glad to hear you had a positive experience with our gift card process! - We strive to provide excellent service and appreciate your kind words.
Best wishes,
Brother + Kin
Its a must have for stylish man!
I love the quality, design and how it looks expensive but i suggest to produce more calm colors rather than having options to choose only 3
19 janvier 2025
Réponse de Brother and Kin
Hi Eddie,
We appreciate your review and are thrilled you love the quality, design, and luxurious look of our product!
We value your feedback on colour options and will take it into consideration for future designs. - It is important to us to offer a variety of options.
Thank you for shopping with us!
Best wishes,
Brother + Kin
Dreadful customer service
Dreadful customer service.
Bought a jumper before Christmas but it’s too small.
Contact them via email twice and by Instagram once and still no one has replied.
Will not be recommending this company and obviously won’t be using them again.
25 janvier 2025
Avis spontané
Réponse de Brother and Kin
Hey!
We're really sorry to hear about your experience, and we sincerely apologise for the lack of response. This is certainly not the standard of service we aim to provide. - We understand your frustration, especially during such a busy time.
We’d love the opportunity to make things right for you and if you have not already spoken with the team, please reach out to us on support@brotherandkin.com or send us a direct message on Instagram, and we will prioritize resolving your issue as quickly as possible.
Thank you for bringing this to our attention, and we hope we can restore your confidence in our company.
Best wishes,
Brother + Kin
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