Bru Mate Avis 774

LOVE LOVE LOVE BRUMATE! I have tumblers from other top companys & reach for my Brumate nearly everyday because its leakproof & the style, as others leak. Quick delivery ❤️❤️

So dk exact date so I just placed one. My step mom got everyone Bru Mates for Christmas, she bragged and bragged on the not leaking part. After using only a few weeks mine fell off the counter at work, YES I either hit it or sit it too close to edge. Not the aluminum but the plastic coating bent and it will not sit up. I know it was my fault, but being so new you would think Bru mate would want a customer to be happy regardless. They said because I caused it they would do nothing. Most ppl and very good products have an unconditional guarantee. My step mom and I will tell every one that the service is not good. I wasn't asking g for a refund and come on, look at the cost vs a happy customer and I'd only had a few weeks, not a life time and we expect glass to brake but should something coated in a plastic not be able to be dropped with out damaging? Just once. Poor poor policy instead of having a satisfied customer tell all, they had rather not loose a mug at cost and have an unhappy customer that will tell all

I ordered a cup and it was a different shade that was pictured online. It was more purple brown rather than the mocha color they claim. I sent an email and they take days to respond or just don’t respond. I should’ve known better and now I paid for a bottle I do not want.

Placed an order back in October, asked for support and a refund in numerous occasions.
Baring in mind this is nearly FIVE MONTHS later.
To find they’ve only refunded me 2/3 of what I had originally paid!! Do not recommend.

They don’t care about customers, my order still hasn’t arrived. It’s been almost 2 months. Don’t buy anything from them. :/ HORRIBLE user experience and a lot of troubles with login, communication etc. There is one person who can fire everyone in your company, including the founder and CEO, and that’s the customer. And they do it by going to your competition! Without customers, you won’t exist, scammers!

Legit LEAKPROOF cups. I bought a 40 oz Era Tumbler and it never leaves my side. I THROW THIS THING IN MY LAPTOP BAG AND DON'T HAVE TO WORRY!!!!!!!

Wow! These stainless steel cups are ABSOLUTELY PERFECT IN EVERY WAY AND EXACTLY WHAT I HAVE BEEN LOOKING FOR! And I have been looking a long time and tried others.

Not leak proof. Ruined my iPad costing me $1300

Horrible I ordered a gift for my wife. It said on the payment portal that I could pay an additional fee to expedite shipping to 3-5 days. 3 weeks later, it finally came, and when I opened it, the personalization I paid for was not there either. They won't refund anything other than the personalization and said I was confused about the shipping. Horrible customer service, dishonest practices, someone should really investigate them. Avoid purchasing from them at all cost.

I've been a Brumate customer since they started and have purchased over 40 products. I absolutely love their products. They have the best customer service too. I lost a lid for one of my trios and they sent me a new one for free!

If I could leave less than one star, I would. I ordered 3 cups December 18 and I still have not heard from the company except a short little. Thank you for your order. I have tried to contact them every day since Christmas and they will not return my Emails or text messages I can see my order on there but they will not ship it. This is the worst company to deal with you have no recourse. You have no way of getting your money back and you have no way of talking to anyone save your money. I’m filing a complaint with my credit card company that I bought my cups through.

Ordered straw covers. 3 weeks after order was placed I reached out because I never received my order. It was never shipped. They shipped it the day of my query. Received item, color was pink but online it looked more olive/greyish. It does not stay onto my straw like advertised. Reached out for return. Its like pulling teeth. Dispute

I have multiple Brumate cups that I bought 3+ years ago but obviously their quality has gone way down hill. Purchased a large cup in the Copper Leopard print for a Christmas gift and when they removed the sticker on it the design came off too. After hand washing the rest of the design started coming off as well. Reached out to customer service and they told me to file the claim under their shipping insurance. What a joke. Obviously it's not a shipping issue. Now I get no response.

I purchased my brumate 30 oz era and loved it so I bought 3 more as gifts. My husband's straw started to fall off everytime he opened it and unfortunately was outside of amazon window to return. I contacted brumate customer service and just wanted a lid and straw. First asked for pic, I sent it. Then asked for receipt number and where purchased, I sent it. Then asked for Pic of receipt I sent it. Now wants proof did not come this way!!!! Even if it did (which it didn't) how would u prove that??! It's a frigging lid and straw, I bought 4 era cups!!!!!! I was thinking of buying the cooler!! Never will I pruchase brumate again.. Please save your money buy one for 9.99 on amazon I purchased one for my 4 year old grandbaby and it's been through hell and still works great!!!!!!

I sure wish I would have looked at these reviews before I placed my order. I sent in an order for two of their advertised coffee cups and still have not received them. They said there was free shipping but apparently, they are sending them by horseback. UPS said they had sent them the cheapest form possible. I have been promised since December 16th that they were going to be delivered and everyday it keeps getting moved back another day! I would not suggest anyone use this company, they are definitely a scam! I am letting everyone know because they should have been here by now! They were Christmas gifts. I hope your company enjoys doing people this way? You are so wrong for doing what you do!
DO NOT BUY FROM THESE PEOPLE!

I love my bruamate 40 oz. The design is great in minimizing leaks. When locked it will have only a drop here and there . Due to loving the 40 oz I purchased the 20 oz coffee mug.
I do not like the lid and will be gifting it to someone else.
1. The lid screws on and is impossible to set the sip hole at the 9 o’clock position from the handle.
2. The design of the spill proof lid is good in concept but I hate how bulky it feels when sipping my coffee. I hate to give it up but the coffee cup lid is a deal breaker for me

I received this as a thoughtful gift, otherwise I would have returned it. Mine & 2 friends all broke the first & second week of use. The nozzle does not come up. Then, I dropped it on dirt & the handle broke. Although I soak the lid in vinegar & baking soda at least 2 times a week there is mold growing around the seal. Pretty looking but terrible product.

I received a tumbler as a gift and less than 2 months the straw would not come up. They sent a replacement lid to the wrong address and now won't send another one.

I find BrüMate products to be far superior to any other products on the market. Brümate’s customer service is excellent as well. I have rarely had a product issue but when I have they are quick to respond and replace the item. It is rare to find a company with superior products and customer service but Brumate has definitely mastered both!

They deserve a zero rating. Their customer service is the most disgusting that you will ever see in any corporate business. There is a robot emailing system. We bought a $900 cooler with a prototype wine dispenser. It was broken because it was only a prototype. I asked to have the compartment sent of which they said yes but conveniently they don’t put the unit number and I never receive it. Then send an email again about why is it that they don’t give tracking numbers etc. and they said that’s just because how they do things. There’s no phone number to contact this bogus. A55 company! I would never give them my patronage as a customer ever again and if you were smart, you would do the same. Their product is OK at best, but their customer service is bottom sewage level.