BTR Avis 

We used BTR to move our household goods from London to New Delhi and couldn't be happier with the service from start to finish.

The packing team in London was careful, efficient and thorough, and everything was wrapped and labelled with real care. While the shipment was in transit, BTR kept us well informed at every stage, which took a lot of the stress out of an international relocation.

On arrival in Delhi, the team delivered everything to our residence, unpacked it all and set it up for us, so we were able to settle in straight away.

A professional, reliable and well-organised service throughout. Five stars, and I'd highly recommend BTR to anyone making an international move.

BTR International team was helpful and attentive. Kav and Sameen both handled the international goods removal process within the requested timeline and kept me updated through the process.

This has been the worst moving experience we have ever had and we have moved internationally 4 times. We dont have a lot of our more expensive goods and no remedy in sight besides to pay more for the last 10cbm of our stuff (after throwing away 20cbm) and paying full price for. full 20ft container that seemed to contain all our stuff on previous moves.

BTR's crew failed to attend on the two dates we had confirmed in writing for packing and loading (29–30 January 2026). The container was ultimately packed and loaded on 3 February 2026, after we had already departed for Australia as originally arranged, and without any representative of our family present to supervise or direct the crew.

he quotation itself was based on a single video call more than a month before the move — no BTR representative attended the property in person to verify contents or volume, and we were never provided with a written inventory to review and sign off before packing began. We had successfully completed two prior international moves (Australia–Switzerland and Switzerland–Germany) in a 20' container with comparable or greater volumes of furniture, which is consistent with our view that the quoting process, not our household, was the source of the subsequent “overage.”
As a direct result, numerous items we had specifically marked to remain in Germany (a fridge/freezer, a kitchen trolley, dining furniture, garden items and more) were packed and shipped, while numerous items we had marked as priority — including an Apple iMac desktop, professional camera equipment, cookware, our children's artwork, and Mrs Witten's wedding dress, shoes, handbags and coats — were left behind in Germany, where the great majority of them remain to this day.
BTR has separately acknowledged, in writing, “shortcomings across multiple points” and that items were “included in error,” but has nonetheless required us to pay for the shipment, storage and now the disposal and re-handling of goods that should never have been packed in the first place, and continues to bill us for the consequences of its own errors.
The charges quoted to release and deliver the first container changed repeatedly and without clear invoicing — from €1,096.60 (28 April) to €1,865.60 (8 May). BTR gave us the same customs/quarantine timeframe twice — 7–8 working days for customs plus 10–14 working days for quarantine (Sameen, 6 April), and 18–21 working days overall (Linda, 21 April) — both measured from the container's arrival at the destination port on 14 April 2026. On either estimate, clearance should have completed within 17–22 working days, i.e. by approximately 7–14 May 2026. Delivery did not in fact occur until 15 May — 23 working days after arrival, beyond BTR's own upper estimate — and the intervening delay was caused not by customs or quarantine but by confusion within BTR and its partners over how we could pay, including being told we could pay Kent Relocation directly, only to be told a week later that this was not correct. That delay generated additional Storage-in-Transit, Warehouse Handling and Emergency Bunker Surcharge fees of approximately €770 that would not otherwise have arisen and were entirely of BTR's own making.
The price to ship our own remaining belongings has shifted repeatedly and substantially over seven months, with no consistent basis: €7,590 for a second 20' container (BTR, ~18–27 February 2026); €5,897 by groupage (26 March); €3,897 net of a €2,000 goodwill reduction (23 April); €8,302.50, or €6,302.50 net of the reduction (4 June); €9,292.50, or €7,292.50 net of the reduction (23 July); and a further, partial €247.50 disposal-fee concession offered on 31 July, with no single reconciled figure confirmed since. BTR's €2,000 reduction has also been made conditional on our continuing to use BTR for the second shipment; if we appoint an alternative carrier, BTR has said only a €400 gesture would apply, which limits our ability to seek a competitive, fair-value alternative.
More than seven months after the goods were collected, the balance of our belongings remains in a BTR warehouse in Germany. BTR's own process of splitting, measuring and re-quoting that balance shipment took from late June to late July 2026 alone, and there is still no confirmed sailing date — BTR's own vessel is not expected to load until October 2026 at the earliest, unconfirmed, with no committed alternative.
On 30 July 2026 we pointed out, and BTR has not substantively answered, that the total now sought to ship this final ~10 CBM residue (€7,292.50) is close to what was originally quoted and paid for shipping our entire household — packing, loading, transport, freight, quarantine and delivery — in the first place.

BTR has been very professional with end-to-end shipping; all my items arrived safely and reached the port on time, as communicated to me. Sameen & Kavita have been super helpful throughout this process. There were delays for customs checks and some issues at the port which Sameen handled really well and made sure that we didn't have to incur additional charges purely because of customs delay.

I booked service for transport of my furnitures and TV with BTR. This was one of the best decision given they accepted the booking in short notice and completed the process very smoothly.

Special mention to the coordination and clarity provided by Sameen throughout the process.

I had a very smoothly experience. Even the insurance claim for very few item that was impacted was very smooth and was resolved within a month.

The time of arrival was predicted correctly and no false promises were made which was helpful in planning the shift better.

Thanks you BTR for making my move worth it and I will definitely choose it again if required.

Highly recommended.

Thanks

I hired BTR to move several large pieces of furniture, and the entire experience was seamless from start to finish. The team arrived right on the dot for pickup, fully prepared with protective blankets, paper wrap, boxes and straps. They handled everything, including a heavy solid-wood dining set and a number of beds that needed dismantling, taking extra time to protect doorframes and tight corners on the way out.

Delivery was just as impressive. They unloaded everything efficiently, and placed each item right where I wanted it without a single scratch or scuff.

I would highly recommend the firm.

Best Moving Service with BTR Thank you

Best rates and got best service
Will recommend BTR

Excellent service.

All aspects of packing and shipping for a move from the UK to the USA were wonderful. Kav & Sameen communicated frequently to make sure all my questions were answer and that my move was as stress-free as possible. The movers were friendly and efficient while packing my belongings for shipment. Now I just wait for everything to arrive on the other side... great experience!

An excellent and professional company. I have now used BTR twice to ship my household goods to different destinations. Each time it has been a smooth and stress free process. Their agents are in constant contact and deal with any issues swiftly and professionally. They keep you updated and manage the move from start to finish. Kav was amazing setting up the move and Sameen equally as amazing in managing all logistics. I would definitely recommend them for anyone who is moving and wants a stress free, friendly and professionally company to make a stressful process as easy as possible.

This is a tremendous company Kav and Sameen were more than helpful and kept me informed about my delivery I can’t recommend this company high enough thank you.

Move from London to the East Coast was beyond stress free. Kav and Sameen were both brilliant, in constant comms, and I never felt pressured during any of the process. From having an initial face-to-face consultation, walking through the pricing and steps plainly, I felt super at ease making my first transatlantic move. The movers in London were super efficient, kind and took care of all items whilst packing. Likewise, the mover in the US was super efficient. I would definitely recommend BTR to anybody looking for truly competitive pricing, whilst providing brilliant service.

Very negative, dishonest and unprofessional experience with BTR, with zero positives throughout my interaction with them. We moved a small, quarter container from London to Sydney in 2025 and here was our experience:
- quoted time was 13-18 weeks, it took 26 weeks.
- packing team rushed, packed items they weren’t meant to, which could have cost us massively due to bio security coming into Australia. We realised quickly and advised the customer service rep who said that wrong items were removed before shipment - they were not.
- after getting and paying the quote, customer service went sharply downhill. At one point because I didn’t send back a completed signed form on time I received threatening messages from the customer security rep. I’ve never experienced that from any company ever before. It turned out this form was for the local delivery company, who they didn’t pass onto. So I had to redo this from later anyway.
- my boxes arrived crushed and damaged, and two large items irreparably broken and one entire box missing, with BTR unwilling to investigate.
- due to mislabelling by the packing team, I haven’t been able to claim in the insurance.

I will not use BTR again for these reasons.

I recently moved to southern Spain from Hertfordshire, UK. I had so much to bring with me and employed BTR so that I didn’t have to stress. The crew packed EVERYTHING and BTR organised the freight and helped me to understand what documents were needed so that I didn’t feel stuck. My BTR contact was so friendly and attentive and helped with all of my questions. I have had such a positive move my because the BTR team, I couldn’t have done it myself, it’s totally worth employing their services if you want to sit back and focus on yourself during such a busy time, they will deal with your shipment completely with pure professionalism.

We moved from USA to UK. BTR Made the process simple from end to end so I didn’t need to worry about anything. Sameen was great at keeping me up to date while dealing with all the logistics behind the scenes. Everything turned up when it was supposed to and cost estimates were all accurate. Would recommend!

Very positive experience with BTR all throughout my move from Ireland to the west coast , US. I recommend the company.

Sameen,Kav & team at BTR were always on hand & keeping me informed on my move from London to Los Angeles taking the stress out of a major move.
They are Simply The Best!

Poor communication.

My household shipment was packed and collected on 26 May 2026 under a door-to-door service, which I paid for in full.
Since collection, I have received NO communication regarding the status of my shipment. I have not been provided with shipping details, a Bill of Lading, vessel information, or a clear update on the progress of my consignment. I have also sent emails requesting an update and have not received a response from the BTR staff.
I understand that international shipments can take time, but the lack of communication is concerning. As a customer, I would expect regular updates and timely responses to enquiries, especially after payment has been made in FULL.
I hope the company will contact me promptly with a detailed status update and the relevant shipping documentation.