Budget Travel Avis 

Excellent everything clear pricing website designed perfect ease of use provided all of my booking hopes n reasonably priced thanks so much excited 😊

A few years ago, 6th of October 2023 we finally fulfilled our dream of traveling to Cuba after saving money for a long time. It was supposed to be a once-in-a-lifetime experience. Unfortunately, the holiday turned into one of our worst travel experiences, and the disappointment still remains.
Flights were fine, but the nightmare started when we arrived at the hotel arranged by Budget Travel. The hotel was in terrible condition — mold, humidity, broken facilities and almost no maintenance. Internet was only available in the lobby and only after extra payment, which was disappointing but not the biggest issue.
The swimming pool situation was chaotic — sometimes empty, sometimes working, and when full, people from outside the hotel were allowed to enter, making it overcrowded and dirty.
The worst experience was that there was no hot water in the entire hotel for three days. We couldn’t even shower. Staff kept saying the issue was temporary, but it became clear that hot water was rarely available. To make things worse, there were cockroaches in the bathrooms.
We spent two days calling Budget Travel asking for help. Instead of resolving the situation quickly, we were pressured to pay extra if we wanted to move hotels. Only when half of our holiday had already passed did they agree to move us without additional payment. By then, half of our long-awaited holiday was already ruined.
This trip meant a lot to us, and the lack of proper support left a very bitter memory. Even years later, this experience remains disappointing. I hope Budget Travel reviews situations like ours more seriously, because customers trust them with important life experiences.

We dealt with a lovely girl named Hanna to book out holiday to Tenerife. She was really helpful.

However....the transfer company Budget Travel use are a bloody joke.

A2B should be ashamed of themselves.

We were left stranded at the airport and had to get a bus and a taxi.

We reported this to Budget Travel and A2B won't give us a refund.

As we paid Budget Travel for a service, they should be responsible and sort it out.

Needless to say, we won't use them again.

I am new customer, first time used Budget Travel online. I am happy and will recommend for my Friends.

A lot of options to look at but the process and payments options were good

Good service and quality service. I.m happy.

Very helpful customer service

Thanks to Ava who helped me get the hotel we really wanted - life saver :) quick responses on email also and very pleasant to deal with.

It was so easy to book my holiday

Quick easy service

Muy, pero muy buena la atención. Especialmente de Ava Tromton. Siempre muy cordial y predispuesta a ayudarme a pesar de mi poco inglés. Felicitaciones a ella y un gran saludo de mi parte.

Great efficient and friendly service

Good price and Great site with all information clearly displayed.
Received email confirmation the same day with link's to ensure you have all information that you need...

Lots of information and easy to book.

Haven’t gone yet it booked

I do not travel anywhere only trough budget travel was in lanzority 2 years ago with past port issues and you solved my problem I wl be always in. Debt to you.

Straightforward and easy to navigate

Amazing staff and great customer service, they were helpfull with my questions

everything so far has gone well