Budget Travel Avis 

You should indicate clearly to people that the name used booking should be the exact same name on your passport otherwise Ryanair will scald you for more money.

Great value. Fabulous service from Andrew. So helpful.

Very Efficient, information supplied quickly without having to ask for it.

Never had a problem with Budget travel before but this time we paid extra to have a private transfer when we arrived our names were down for a shared shuttle service emailed ye who put me onto hoppa who said that my booking was amended to a shuttle service this was not done by me and why would I after paying extra for a private transfer now I cannot get through to budget travel and hoppa said the matter is closed this is unacceptable

Very good website, easy to navigate and book

Always find it very easy to book with Budget Travel. We are returning to Fuerteventura two years after our last visit there. Budget Travel had a very good deal for the same hotel we stayed in last time. Budget Travel agents always very helpful on the phone.

Excellent website, customer service & overall a great service

Hi Ella, I cannot thank you enough for all your help. You’re excellent at your job your customer service is second to none and you made me feel less stressed about the whole situation.
I would appreciate it if you could forward this email to your manager. If not send me his /her email address. I will definitely recommend budget travel to my friends.

Thanks once again for all your help.
Kind regards,
Gerard

Do not advertise this dirty old run down hotel on budget travel. It is not a 3 star I'm horrified that I just spent a week here. I cannot wait to go home and clean myself. Breakfast is stale and cold. Rooms not clean at all and very noisy.

Unfortunately only 2 stars as the Malaga airport to hotel in benalmadena transfer service didn’t show up. Stranded waiting at 0130AM in the morning. Don’t sell it if you can’t deliver it. It’s a fundamental element of the package arrangement

Budget travel have been so professional,quick and hassle free when we booked our holiday,I can't recommend enough well done B.T

Amazing experience, needed to make a change after booking and there was no issue and was quickly dealt with.
Will definitely be using Budget again for future holidays

Our accommodation was substandard, as we have already outlined to Budget Travel. The safe did not have a lock key. Our apartment was burgled and many valuable items stolen ( these have already been listed on an email to Budget Travel).When we reported to Hotel management the level of satisfaction was minimal with very little co-operation. Report from police is available. We had to hire a taxi at our own expense to travel half an hours drive to the Police station to make the complaint.

I am due to travel on Friday from Shannon To Tenerife but cannot contact Budget, having made many calls. I need to confirm that a transfer is included as it is not shown on the holiday voucher. We arrive at 12:35am & there are no busses until the following morning as the local bus trips finish at 11.15pm & the hotel is 88.5km. This is disappointing as we have travelled with Budget many times & found them good. Ella did get back to me & informed me that the transfer to the hotel is €435. There was a shared shuttle bus service available on your site but she told me that this was full. I can't believe that you would arrange & sell holidays to people & not have sufficient places on the shuttle to transfer them to the hotel. To say that I am disappointed is mild, dissatisfied is closer & we don't even leave until next weekend.

I made a mistake on my booking (completely my fault) and immediately tried to contact them to rectify my mistake so that they did not process to the booking and I could change my hotel. It is impossible to contact them by phone (unless you want the sales department) or get a response to an email. I called to their shop also and was told they cannot assist me. Its frustrating not to be able to rectify a mistake which they will now probably charge me a fee to do as per their website.

Clear and precise information with no dressing up

We booked out hotel in Dec 23 to fly may 24, I found out online that the hotel we were to stay at was not open during our stay in late March, it took a ridiculous number of days to get through to someone on the phone. When we did get through we were told it would be rectified and we'd get something similar. We had booked an apartment as we were to travel with a 3 and 5 year old and didn't fancy sitting in their bedroom watching them sleep from 7pm to 7 am, we'd prefer to sit in the next room chatting, watching t.v and maybe sit on a balcony off the living room and have a glass of wine. Every alternative offer had poorer reviews or was a single room or wasn't even in the same area as where we had booked, was self catering etc, I am not going on hols to cook and wash up. We'd booked months in advance and paid so knew all meals and activities were paid for. Prices now with 2 weeks to go are bananas. Customer service has been appalling. And I cant believe hotel dorada wouldn't inform them they weren't closed. Surely they won't work with them anymore after that.....