Buffalo Cookware - zero after-sale support
Many years ago I bought a Buffalo single ceramic cartridge water filter that fits to a sink tap. They still show them for sale as single, double, and triple cylinders on their Malaysian website but here in Australia they don’t stock or sell them anymore. Tried getting a replacement ceramic cartridge from the pokey little shop in Myaree (WA) but was told to contact Buffalo in Victoria. That shop wasn’t interested in helping even though I purchased the filter unit from there. Buffalo Australia responded to my second attempt at communication and told me that they stopped selling the water filter seven years ago. Buffalo Malaysia don’t even respond to my enquiries.
The lesson here is that Buffalo just want to sell you cookware and don’t want to know you after the sale. Very poor customer support. I have a stainless steel water filter that I can’t obtain a replacement filter for.
The buffalo items I have purchased have all been made in Malaysia. I notice now (in-store observation) that they are made in China.
If you are looking to buy cookware then go to MYER and buy Scanpan.