Bunker Avis 

I've used Bunker for years. In the past, someone would answer the phone or return calls quickly in order to have a conversation with you allowing you to easily get a policy, renew a policy or have questions answered. This created a very personal experience and made the customer feel important.

This last experience required five days to get my policy reinstated. When I called and someone answered the call, they advised to send an email instead of attempting to resolve the issue, If calls were not answered by a human, you could leave a message which was returned four to five hours later or the next day. If something was done incorrectly and required follow-up, it was another four or five hours for a response. I don't have five days to wait by my phone for Bunker to return calls. When a client requires proof of insurance, five days is to long to wait.

It appears that at least some of the staff is very competent and hopefully this is just a temporary manpower shortage that Bunker is correcting. Bunker needs to get back to the previous level of customer service they provided.

Easy application process, responsive, competitive. Coverage provided by top companies. Essentially, one and done!

Contacting the broker by phone is next to impossible, just always leave VM and not getting answers to questions.

Great end to end process and all digital .
No calls
Great timelines

I find the Bunker team so easy to communicate with and the service is always timely and accurate.

Very easy process that was very efficient.

Did not explain in detail requirements needed. This resulted in a delay in employment onboarding and multiple rounds back and forth with the insurance company

Awesome company to work with. As soon as I had reached out Bunker made the process easy and seamless. Thank you.

The support I've been getting from Bunker is very impressive. Very quick and very helpful.

I needed insurance for my LLC. This process was fast and I was quoted a great price for insurance. I bound the insurance within 24 hours after recieving the quote. Service and follow-up was excellent. I would recommend.

It was easy to communicate, they were fast enough, just a bit unpersonal.

Very helpful agent Ian Ewers, provided information very quickly, and the quote came through with two options to choose from. The follow up was great, and I am delighted to stay with Bunker.

Your company makes the insurance process simple and user friendly. Thanks for support as always.

Didn't get much support. I had to call multiple times to understand the status of my request..
I personally had to go to generate my certificate from Liberty portal..

Didn't see mu value in getting this policy from Bunker..

I recently obtained the Certificate of Liability, while there was a slight delay in receiving it (approximately 1 month), I eventually received it. However, what stood out to me was their prompt response and attention to my concerns. When I reached out to express my dissatisfaction with the delay, their customer service team reacted swiftly and addressed my complaints with utmost professionalism. Despite the initial delay, their responsive approach and willingness to rectify the situation left a positive impression. I appreciate their commitment to resolving customer issues promptly.

COI not provided on a timely manner.

Bunker provided the appropriate entrée to insurers, and I had a policy within hours. Well done!