20182023 Avis 

301
TrustScore 3 sur 5

2,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

As many others have reported, this company is running a scam. Returned an unused item in line with their terms and conditions and they confirmed receipt. After no refund showed up they then emailed to... Voir plus

Noté 3 sur 5 étoiles

Bit of a mixed review. Got some shorts and a t-shirt and they looked great. The shorts fit perfectly. The shirt was a little large so I sent it in for a refund. After getting my exchange request appro... Voir plus

Noté 5 sur 5 étoiles

Very good product love the insert. Quality of product with being in a wheelchair & recently had an operation had to wear mask in hosp except when eating & having another op in October got no issues wi... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Received my order but had to return due to the size being too small. Months later still waiting for my refund and no communication from the business after multiple emails. Avoid!

À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour hommes
  3. Magasin de vêtements pour femmes

Écrit par l'entreprise

We are no longer trading. Thank you for your support over the years.


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

301 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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2,8

Tous les avis

(301)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Never received the items

Never received the items. Atrocious customer service where it takes 3 DAYS for them to respond. Don't frustrate yourself by ordering from them.

18 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service, lovely products and great company

So impressed with Bunny Style, just a lovely company, will happily buy from them again in the future.

10 juin 2021
Avis spontané
Noté 1 sur 5 étoiles

Poor quality products, terrible customer service.

My partner placed an order and when the items arrived they were very cheaply made and low quality. When we tried to return them, it took days for the return request to be processed and they never responded to our emails. Worst customer service we’ve had in a long time. It’s interesting that there’s no phone number on their site to reach them, goodness knows where these products are actually coming from. BUYERS BEWARE!

9 juin 2021
Logo de 20182023

Réponse de 20182023

Sorry to hear about your experience. We are dealing with all requests as they come in. As you have not added your name or order number I am unable to check what happened, however we only take a few days to process the requests.
Our products are shipped either from our LA warehouse in the USA, Manchester warehouse in the UK, or Sydney in Australia; whichever is your local one. We cannot accept phonecalls as we are a small brand with limited resources, however we are currently introducing new more efficient systems and just hired extra staff to help us out with the influx of customer requests. Please send us an email with your order number and we will be able to assist.

Noté 1 sur 5 étoiles

Quality and oddly made

Quality of the shorts were very disappointed, inseams we’re off, one was tightly then other wasn’t sure if made for my leg or my arm .
The shirt meant to be a dress ? It was long . Length of standard shirt shouldn’t near my knees ?
We’re these made in sweatshop?.

3 juin 2021
Avis spontané
Logo de 20182023

Réponse de 20182023

Hi there, I cannot see a customer in your name in any of our stores so please let us know your order number so we could help with any exchange or refund requests. Sadly faulty items still happen sometimes but that is why we have our free returns and exchanges policies. Let us know! x

Noté 2 sur 5 étoiles

I wasn't originally going to leave a…

I wasn't originally going to leave a review considering I did actually get a refund in the end, but seeing as they have been snarky to me in comments on social media...
The delay with the pre-order or customer service responses was never explained to me at ANY point until AFTER I had sent 3 emails over a period of several days. And I've spoken to multiple people who have had faulty products like the ones in the images in various other reviews on facebook. The rainbow turn up portion wasn't the only issue there was also problems with the stitching and sizing. Clearly there is an issue that a large batch of these products were faulty (if not all of them). Did nobody at your company think to check them? Or did it just go straight from manufacturer to customers?

I did in fact get a refund for my purchase. But the responses I've seen to people online who have had negative experiences have been atrocious rather than helpful.

22 mai 2021
Avis spontané
Noté 1 sur 5 étoiles

Absolutely awful standard of shorts…

Absolutely awful standard of shorts have finally arrived after many many weeks waiting. At £26.50 for 1 x pair shorts you would think you were getting a reasonable quality product. In fact what has arrived is best described as a rag.Appalling stitching, puckered and misaligned, very badly stained (looks like creosote) all over the rainbow material. I cant believe the standard i keep checking them out in disbelief. I cant understand how there are reviews quoting the good standard of products unless they are suss reviews. You literally get better stand items on street market stalls for a fiver.

10 mai 2021
Avis spontané
Logo de 20182023

Réponse de 20182023

Hi! Please note that this is by all means not the standard we offer and your item is simply faulty. Just send us an email and we’ll get you a new pair shipped which will surely not have any of the issues you’re describing. Please attach pictures so we could send them to our supplier for explanation. Sadly faulty items still sometimes go through the quality checks but we always do all we can to fix any issues with the products. x

Noté 5 sur 5 étoiles

Great Products / Updated Review

I came back to update my review. I recieved my items and they are excellent. I hope for better communication in the future but they delivered on the items ordered and I am very happy.

5 mai 2021
Avis spontané
Logo de 20182023

Réponse de 20182023

Hi Troy,
Your order is now processing and should ship today. I have upgraded your shipping free of charge and it should reach you around Tuesday. Please note that this is by all means not our standard of service and the delay was caused by a very real Covid outbreak in our factory a few weeks back. We would appreciate your understanding as we have been going extra miles to fix this mess! 

We aim to reply to all emails within 48h of receiving them (within our office hours Monday to Friday). I see one of your emails was in fact missed out on the 30th of April and we sent you a follow up email on the 6th of May. I see another email from you sent to us a few hours ago and it will be dealt with asap. We are not using Covid as excuse, we have no reasons to make up stories that are grave serious.

Noté 1 sur 5 étoiles

Just disappointing

Just disappointing. Fair enough if the products are on pre order but they seem to keep hiding behind that statement whenever you ask for an update on where they are weeks after the promised deliver date has passed. Their lack of communication with the customer is appalling, given they have your money and you've yet to receive any products.

I feel I'm chasing them for what really is their job to keep me informed of where the item I've already paid for some months ago actually is

Sadly the impression they give doesn't seem to match the amazing customer service that other retailers offer - I really want them to do better but sadly, thus far it feels like I'm wasting my time. Reading other reviews I fully expect my item to be faulty/too big/too small/damaged which is a real shame.

I've become suspicious and that doesn't sit well - I'd probably not recommend them as they seem reluctant to really give the most basic customer service without patronising you.
What a shame.

29 avril 2021
Avis spontané
Logo de 20182023

Réponse de 20182023

We are sincerely sorry about the delay to our 1st drop which was caused by a suspected Covid outbreak in our factory. The products have now arrived in our warehouse and we expect the shipping to commence next week. Please note that you are always protected by our policies including completely free returns and exchanges as well as are able to cancel your order at anytime for a full refund. Our return rate is currently at less than 1% so hope this helps as an indicator of the quality of our products. Our exchange rate is currently at 3% so this means that the size originally chosen is correct for the 97% of customers. Hope this helps and that you will love your products like over 30k of our customers. x

Noté 5 sur 5 étoiles

High quality and great independent company

I have been a customer since launch and have to say I love the brand. Their products are amazing, I’ve had socks that are still going strong despite me using them in sport, 6 caps that have survived being in the sea, under water and baked In the sun and swimwear that is not only sexy to wear, but strong enough for my thunderous thighs to live in without tearing. The quality is better than high street shops, Excellent customer service with a very friendly approach makes this an all round gem of a company. I can’t wait for new merch to arrive !!

25 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Fast Shipping, High Quality Products

I placed my first order with Bunny.Style for facemasks in May 2020, and the masks arrived in the Midwest in about 3 weeks even with the shut down in the US. Then I came across their sale after Christmas of 2020, and bought 3 pairs of shorts, a t-shirt and 2 hats. They arrived in about 2 weeks, with tracking information sent to my email. Everything fit and the products are made with quality. I love the hat as they are just stylish enough with the rainbow color showing under the bill. The left leg of the shorts can be rolled up to reveal the color band underneath, which is very cool. Overall, I'm happy with the products and will not hesitate to order from them again.

21 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

I can’t stop buying their products

I can’t stop buying their products! Quality over the years has got better and better. The trainers are amazingly comfortable and get noticed everywhere and I got the hoodie delivered last week.

Ordered a black medium one and was surprised it was bigger than I thought it would be, makes a great (slightly) oversized hoodie and is perfect for working from home! Shall definitely be ordering another but in white.

Shipping in the UK is super quick, even with the cheaper option. Recommended them to multiple friends who all loved their purchases. Can’t wait to see what new products them come out with next

20 janvier 2021
Avis spontané
Noté 1 sur 5 étoiles

Terrible!

Terrible!! I never received my purchases, I tried several times to contact the company and I never got a response, I bought it in May and now in October, still nothing!

20 octobre 2020
Logo de 20182023

Réponse de 20182023

We are sorry to hear that you did not receive your order. We checked that you chose an untracked shipping service to Brazil and we always recommend using tracked shipping when shopping internationally. Please get in touch with customer services at hello@bunny.style for more help. x

Noté 5 sur 5 étoiles

Awesome company

I've bought items a few times now and have had an awesome experience each time. Good quality items, awesome customer service, good contact and quick delivery.

16 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Review

I have bought several items from Bunny Style. I have always been pleased with the items and the service has been great.

15 octobre 2020
Avis spontané

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