Currys Business Avis 

I placed an order for a headset on Thursday 3rd July. After receiving no updates, I emailed customer service on Tuesday asking where my order was. Lacey replied to say that my order was being picked in the warehouse, DPD already had a dispatch number, and that it would be delivered on Wednesday. She also said she would contact me again once it was out for delivery.

Wednesday came and went. The headset never arrived, and I received no update whatsoever, despite being told I would. As promised updates never came, I emailed again on Wednesday requesting an update, but that email has been completely ignored.

To make matters worse, when I checked my account on Thursday, I discovered that my order had been cancelled without any explanation or communication. I have still not received any information about a refund.

The lack of communication throughout this process has been appalling. I was told my order was about to be delivered when, in reality, it was cancelled without anyone bothering to tell me. I’ve had to chase every update myself, and even then the information I was given turned out to be completely inaccurate.

This has been one of the worst customer service experiences I’ve had. The complete lack of communication, broken promises, and failure to respond to follow-up emails has been unacceptable. If this is how Currys Business treats its customers, I certainly won’t be ordering from them again.

Huge shout out to Lorna, Business Support Specialist. Excellent, no-fuss, professional service with any orders I place with Currys Business. This si what service should be like everywhere.
*****

Brilliant business customer service very efficient and quick in their replies Anne may and Isabella were very pleasant and very helpful

Helped by Connor to find a missing order. He found it quickly and got the items delivered on the next available day.

Amazing experience on the phone today sorted my problem so quick top service from Phil.

I would like to thank Lorna a Business Support Specialist for helping me rectify the issue with my order. I had almost given up in getting the laptop I ordered. I had already made up my mind that I wanted my money back and find another way to get the laptop I needed for my business. When i spoke to Lorna, she was patient and very helpful and by the next day I received my brand new laptop. I am a happy and delighted customer. Thanks once again Lorna.

How are you selling a £750 laptop with no charger, digusting

While I wouldn't normally give Currys Business a 5-star rating due to the issues we experienced—particularly the system outage, the lack of communication, and our order not being dispatched—Lorna absolutely deserves 5 stars for her outstanding customer service.

From the moment she became involved, Lorna was incredibly helpful, professional, and proactive. She assisted us with arranging the return, kept a close eye on our account throughout the process, and regularly updated us every step of the way. Nothing ever seemed too much trouble, and it was reassuring to know someone genuinely cared about getting everything resolved.

Lorna is a real credit to the Currys Business team and a definite asset to the company. Her dedication and customer-focused approach completely turned around what had otherwise been a very frustrating experience. Thank you, Lorna, for your exceptional support.

rushed sales service, unclear explanations
Rude delivery driver
unhelpful
shouted at me
arrogant
argumentative refused to move a large appliance into slot in kitchen (very small kitchen) said I hadnt paid for install when all i wanted him to do was put it in the gap and put the plug in the wall (hardly an installation service) but it was too big and heavy for me to do. They were supposed to install the washing machine which they couldn't do becasue there wasnt holes for the pipes so I asked instead because they would have had more time coz of not installing w machine could the move the fridge and I got shouted at.

considering the amount of money spent, there was little discount given, one of the discounts was free installation of washing machine which was even done

I placed an order on Currys Business for an ASUS ROG Zephyrus G16 laptop. At the time of ordering, the website was showing 7 in stock, so I placed the order in good faith.

Afterwards, I was told the item was out of stock and my order was being held. Instead of offering a proper like-for-like replacement, Currys suggested lower-spec alternatives. I found the closest available equivalent on their own website, but they refused to supply it because it had a different product code and higher current value.

In the end, they said the only option was cancellation and refund.

Very disappointing experience. If an item is showing stock and an order is accepted, customers should not later be told it cannot be supplied with no suitable resolution. This has wasted my time and left me with no product.

Lorna made Returns process simple and was a delight to speak with. She managed to turn the negative situation of my damaged product into a poistive view of Currys Business as a whole through her positive and friendly attitude.

Great customer service - I had an issue with a duplicate payment of around £900 which Currys were not able to find. I had sent them numerous emails and confirmation but they were simply not interested. Fortunately I managed to speak with Lorna who found the payment and took immediate action to refund it. Thank you Lorna!

So, 4 emails later and still no reply. This includes my "business manager" which bounced back. I now have no idea who it is. Customer service rubbish. Don't get a mobile contract from Currys!
Update: currys finally got in touch. Told them i wish to end my contract but they won't. How to make a bad situation even worse and compound rubbish customer service !

I shopped at Currys, Norwich. Wonderful customer service and timely delivery.

Awaiting delivery of a television I paid for 6 days ago. Paid extra for delivery within 2 days and still not arrived. Called customer services 4 times, each time I've been told they're contacting the release team to see when it will be released.
I've given up with Curry's customer service and cancelled my order and requested a refund, still had no confirmation of it being processed despite being assured of one.
Ordered from Marks Electrical who have delivered a tv within 24hrs.

Great friendly staff and very efficient

Called at Doncaster today and had a fantastic experience
The help and patience was 100% I would definitely look for this member of staff again well done HANNAH
and ty for your help and patience
Ps love the speaker!!

Always helpful, and receive best service from the business team

Really excellent customer service - and patience from my account manager Lucy.
Swift delivery. We will be using Currys business again.

Olivia Bura from Beckton store was incredibly attentive and helpful. She assisted us with creating a business account and making our business purchase. She took her time to go through the best options for our purchase so we could make an informed decision on what would suit our business needs. Thank you Olivia for the exceptional customer service!