Busticket4 Avis 34

I booked a bus ticket from Sarajevo to Split through BusTicket4.me. The ticket clearly stated departure at 06:30. I arrived at the station before 06:30, only to be told by station staff that the bus had already left at 06:00 — and that there has never been a 06:30 departure on this route. The incorrect time was entirely on their platform.
Because of their error, I had to wake up unnecessarily early, wait stranded at the station for 3.5 hours, abandon all my afternoon plans in Split, and pay €42.24 for a replacement ticket — significantly more than the original. Every single one of these consequences was caused by inaccurate information on their platform.
When I contacted BusTicket4.me, they confirmed the departure time had changed but claimed they were not notified. They refunded only my original ticket (€34.30) and refused to reimburse the replacement, saying I could "use the refund to buy another ticket" — ignoring that the new ticket cost more. They then unilaterally ended all correspondence, refusing to engage further.
I also know of another traveler who purchased a ticket through this platform for a route from Albania to Montenegro, only to find the bus did not exist at all. They arrived early, waited, found nothing, and eventually had to pay a significant amount to share a taxi to reach their destination.
The platform displays incorrect and sometimes entirely fabricated information. If their errors cause you to miss your bus or lose money, they will not compensate you. There are other platforms available — do your research before booking here.

Veoma sam zadovoljna sa busticket4.me. Veoma je jednostavan za korištenje. Ali najvažnije od svega, korisnička podrška je odlična. Sve se obavlja brzo, ljubazno i ​​efikasno. Hvala vam puno!

I recommend it to everyone!

They just sent me a confirmation mail, but without the e-ticket. And I even can't find my order on the site in my personal account.

Jako sam zadovoljna uslugom prilikom otkazivanja karata. Dobila sam detaljne informacije kako putem telefona, tako i putem maila. Sve pohvale

They have responded nicely and immediately

I've used the service during my first trip to Montenegro to travel by buses across the coastline and everything was fine. On my second trip I've encountered the situation when the ticket machine in Žablak hasn't allowed me to buy two tickets to Budva for me and my wife because there was only one seat available. But there were an advice message to contact the support in case if I need more tickets. I followed the advice and contacted the hot line and they said me that they need to contact the carrier and we agreed that I'll send the email and they'll reply back. The support confirmed that I can buy two tickets by the email and I did it in a regular way on the busticket4.me website. The whole communication, both by phone and by email was in English so we managed to get to Budva by the bus with the help of the support and everything went well.

I have booked tickets for Podgorica-Plav next month. I can't comment yet on how the experience of using the tickets will go, but I want to acknowledge the very efficient service I received when I had to cancel two of the tickets for my group. They were very quick to respond and process the refund (minus a small administrative fee and the tax component).

Sve pohvale.
Ažurni, predusretljivi i jasni.

I booked a ticket from Kotor to Budva. The platform is very handy for checking timetables and reading reviews of each operator. However, it would be helpful to clearly state that printing the ticket is required at some stations. Maybe it depends on the operator, but in my experience at Kotor Station, 100% of passengers were required to print their ticket to board the bus. I missed my bus because this wasn’t mentioned, and the staff refused to print it without extra payment. Please consider adding this information during the booking process.

I really find this site useful during traveling across the Montenegro, and not only in Montenegro, I use this site even in whole Balkan region. Once I reached them out for help and my experience was great. People who work in support gave me a hand, and that is why I totally recommend Busticket4.me! ❤️

Excellent customer service from the team! I received a very prompt response - definitely recommend booking via them!

Great experience with bustickets4.me! They responded immediately and helped me very quickly. Excellent customer support!

Prvi put sam koristila sada ovu aplikaciju za kupovinu karata. Funkcioniše dobro. Prilikom kupovine karte na linku mi nije izašla željena karta za štampu, odmah sam kontaktirala sistem za podršku putem vibera i brzo su mi odgovorili sa kartom u prilogu.
Takođe, došla sam u situaciju da menjam vreme autobuskog polaska putem viber podrške u par minuta su mi odgovorili i obezbedili kartu.
Sve pohvale za sistem.
Nadam se da će u budućnosti svi prevoznici prihvatati elektronske karte kako bi putnici izbegli stajanje u redu da se karta odštampa na šalteru.

Super Helpful! Helped me on the same day with the booking issue I had. No issues at all and made it extremely easy to deal with :)
Definitely using again!

Always made sure to assist me with whatever I needed or had issues with. I'm very grateful for the professional and kind help that I always get, not to mention they're quick as well. Never had to wait for feedback.

Online purchased bus tickets are NOT ACCEPTED in the bus stations.

If you buy the ONLINE tickets through BUSTICKET4, as advised in every single damn blog, the station won't scan it or accept it and forces you to print in out in order to get on the bus. The station charges 5 EUROS the printing out and non of the online tickets, which in the BUSTICKET4 APP or Homepage are accepted. ALL TICKETS MUST BE PRINTED, THAT IS COMPLUSATORY AND NO ONLINE TICKETS ARE ACCEPTED OR SCANNED.

Also, in order to print you need mobile data, as there is no WIFI and they require for you to send the ticket per email!

Oh, and when yoo get to the station there are zwei queues, a short one for buying tickets and a really long one for just printing. So arrive at least 30min before departure if you bought your tickets online!

Cheaper to buy directly at the station.

Unproblematic change of typo in surname, quick responses, no problems with changing format od file.

Bus4me always answers my inquiries promptly and kindly. I have been a faithful customer for many years.