BusyKid Avis 2 098

Always quick responses! Today Tania B helped me in a timely manner. When I need help, they are always there….love Busy Kid!

Overall I highly recommend. It would be great to be able to set alternative rewards besides money, but Busy Kid is a great way to teach kids responsibility ands the value of money.

Recently we had a misunderstanding on how the card worked. Tania was very fast and did a great job explaining what happened.

Reached out to support team and Norma was super quick, friendly and knowledgeable! Thanks!

I needed to update my address on our account. I submitted a request for help and someone emailed me back in a timely fashion. She was able to help me solve my problem quickly and get my family back up and running.

I am so so grateful for this resource to help teach my kids about money.

I absolutely loved BusyKid when my kids were younger. It taught them the value of effort and the connection between money and work. I also recently had to reach out to customer service. Norma and Tania were incredibly helpful. One of the best customer service experiences I have had recently.

We have had BusyKid accounts for both kids for many years (2020). It used to be great, but has really gone downhill. We are nickeled and dimed for every transaction it adds up, service is partly outsourced with poor communication. There was a charge that was questioned by their third-party, I responded same day to verify it. Customer Service (in house?) said it was never verified and the account was frozen and to reach out to the third-party, they can't help me. Cards aren't always sent out when they expire, just a lot of little, tedious things. We are switching to CapitalOne Teen, no fees. Really disappointed with BusyKid, would not recommend.

Busykids has been a wonderful success for my kids, their chores and independence. I have been having a card issue and with the above and beyond customer service support with Norma I feel settled that the issue will be properly taken care and she even made sure that I was helped in the interim. Thank you!

Tania was very helpful is walking me through the process of how to close one of our four accounts. She responded quickly and with thorough instructions. Our family has found BusyKid to be a great tool!

We were looking at making use of some of the save options (stocks). A bit confusing at first, but Josh (last week) and Norma (this week) answered questions and walked us through it.

BusyKid is a strong financial management utility for kids. It is relatively simple, in a good way. Not too many useless functions in the way. Completely app driven. Easy process that allows kids to invest in stocks, which is great. Norma with customer service is great. Prompt and helpful the few times we've had questions. We've been pleased BusyKid for the 5yrs we've been customers.

Dear BusyKid Support Team,

I am writing regarding my BusyKid account, which was recently closed due to an unauthorized transaction. While I understand the security reasons for the closure, I would like to request the return of my remaining account balance.

Before the account was closed, I received a refund from a merchant I previously patronized. This refund, totaling **$290**, was deposited into my account, but I no longer have access to retrieve it due to the closure.

I kindly request that this remaining balance be refunded to me. Please let me know what information or documentation you need in order to process this request.

Thank you for your assistance. I look forward to
EDIT
Thank you for your response and for inviting me to send details directly to your email address for review. As requested in your INITIAL trustpilot reply, I promptly emailed you the full details on [insert exact date you sent the email, e.g., October 15, 2025], including:
Complete screenshots/PDFs of every transaction alert from the BusyKid Visa card.
A detailed chronological table calculating the balance from the starting $400.00 down to the actual remaining $206.93 at the time of closure (after all refunds were accounted for).
Unfortunately, I have not received any acknowledgment or reply to that email.
Your updated response states that the account was reviewed and closed with no balance remaining. This directly contradicts my documented records, which clearly show a positive balance of $206.93 after the final transaction on June 15, 2025.
All activity was legitimate, parent-authorized, and consistent with BusyKid's educational purpose — including several small test purchases that were immediately refunded by the merchants.
I also paid for a full-year subscription in advance and have been deprived of several months of service due to the premature closure.
I remain eager to resolve this amicably and would appreciate:
A direct review of the evidence I emailed you.
Return of the documented remaining $206.93 balance.
A pro-rated refund for the unused portion of my annual subscription.
Reinstatement of the account, if possible.
I have attached the same transaction evidence here for transparency (or can resend upon request).
Thank you for your continued attention. I look forward to a fair resolution.

My kids are older and have their own debit cards. BusyKid made it very easy to close the account and said they would refund me for my annual fee that hit my account bank today.

When I submitted a request for help regarding the inability to order a new card to replace a lost one, Norma got back to me very quickly and knew right away how to solve the problem. Great customer service!

Great Customer Service (interacted with Norma). My kid lost her debit card and we had an issue resolving it via the app. Norma quickly responded to our email request and got the job done.

Norma was so quick and helpful on chats. So friendly and resolved my problem very fast! Really knowledgeable and I appreciate the insight and help

Correspondence was personalized. I didn't feel like I was communicating with a canned response, Cindy knew who I was and interacted with me as a person, not just one of her many customers. Thanks for being you, not a script.

Cindy helped me set up my account when there was an issue and it gave me the confidence in the support of this product, which is critical.

I had a wonderful experience with Norma and support services! She was very patient with me while I got the proper documents to her. I am disabled and have a hard time getting stuff done, so her patience is so appreciated! I hope you get a raise, Norma! <3

Ran off with my money closed my account and stopped responding to my emails