Buya Avis 29

Réponse : Buya

27 août 2025

Hi Greg,

Thank you for taking the time to share this thoughtful feedback—we're glad you found a rare item at a great price, and we completely understand your frustrations with the current limitations of the website.

You’re right: at this time, Buya.com doesn’t allow filtering by pickup-only vs. shippable items, and international purchasing (including from Canada) isn’t yet supported. We know this limits the experience for shoppers outside the U.S. or those trying to avoid location-specific items.

The good news is that our product team is actively working on updates to improve filtering, search options, and inventory visibility across all shops. Your feedback helps us prioritize features that matter to customers like you.

If there’s a specific store or item you’d like help with, feel free to reach out at hello@buya.com
and we’ll do our best to assist.

Thanks again for using Buya—we hope to serve you better in the future!

— The Buya Team

Réponse : Buya

27 août 2025

Hello,

Thanks for sharing your experience—we’re sorry to hear it didn’t meet your expectations.

Buya.com is a curated marketplace powered by independent retailers, so visibility can vary depending on item type, pricing, and demand. We do offer listing optimization tips and promotional tools to help improve exposure, and we’d love to walk you through them if you're open to it.

Our support team is here to help troubleshoot and offer guidance to make your listings perform better. Feel free to reach out—we want to make sure you get the most value from the platform.

Thanks again for the feedback.

— The Buya Team

Réponse : Buya

27 août 2025

Hi David,

We sincerely apologize for the frustrating experience you've had—this is not the level of service we aim to deliver.

Your detailed feedback is extremely helpful. Buya.com is a marketplace that connects buyers with independently owned retail partners. While each shop is responsible for its own inventory and order processing, our team absolutely wants to support customers when issues arise—especially when it involves confusion or lack of follow-through.

We're sorry you didn’t receive a timely response to your email inquiry. That’s not acceptable, and we’re actively working to improve our responsiveness and support processes. We also appreciate your note about our phone support—it’s clear we need to ensure better internal alignment when it comes to Buya-specific inquiries, and we’re addressing that immediately.

Situations like orders being cancelled after payment—without explanation—are rare but impactful, and we understand how frustrating that is. While fraud prevention protocols may sometimes trigger automatic actions, they should never leave customers without clarity or follow-up.

We’d like to personally review what happened and make it right if we can. Please reach out to our escalations team at hello@buya.com
(with subject line: ATTN: Escalation – Cancelled Order) so we can look into your order details, offer a resolution, and—at minimum—make sure your voice is heard.

Thank you again for your past support, and we hope we can restore your confidence in Buya.

— The Buya Team

Réponse : Buya

27 août 2025

Hi Jeremy,

We’re truly sorry to hear about your experience—it’s understandably frustrating, and we want to make sure it gets resolved.

Buya.com is not a scam. We’re a legitimate online marketplace that connects customers with independently owned retail and pawn shops across the U.S. While each shop manages its own inventory and fulfillment, our team takes all issues like this seriously.

If you have not yet received your refund, please contact us directly at hello@buya.com
with your order number and details so we can investigate immediately. Refunds are typically processed quickly once a cancellation is confirmed, so if anything went wrong, we want to make it right.

Thank you for bringing this to our attention—we’re committed to improving your experience and helping resolve this issue.

— The Buya Team

Réponse : Buya

27 août 2025

Hi Joy,

Thank you so much for your thoughtful review—and for sharing how you're using your new Instapot! We’re thrilled to hear that VISTA PAWN delivered a great experience and helped support your healthy lifestyle goals.

You’re absolutely right—Buya connects shoppers with trusted independent retailers, and we love seeing stories like yours that highlight the value and quality they provide. We’ll be sure to pass your thanks along to the VISTA PAWN team.

Enjoy the soups, yogurt, and all your cooking adventures—and thanks again for shopping with us!

— The Buya Team

Réponse : Buya

27 août 2025

Hi Chu Liang,

We’re really sorry to hear about this experience—it’s clearly frustrating, and we take these types of issues very seriously.

Buya.com is a legitimate online marketplace made up of independently owned retailers, and we’re committed to ensuring a safe and secure buying experience for every customer. If a shop hasn’t responded or you haven’t received your item, we want to step in and help.

Please email us at hello@buya.com
with your order number and any details you can share. Our team will investigate this right away and work with the seller to resolve it. If the item truly wasn't received, we’ll do everything we can to make it right.

Thank you for bringing this to our attention—we’re here to help.

— The Buya Team

Réponse : Buya

27 août 2025

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a smooth and satisfying experience with both CASA PAWN and WORLDWIDE JEWELRY & PAWN SB1.

We love that you made the most of our “Make an Offer” feature—it’s a great way to score even better deals from our trusted sellers. We’ll be sure to pass your feedback along to the teams at both shops.

We appreciate you choosing Buya and look forward to helping you find more great deals in the future!

— The Buya Team

Réponse : Buya

27 août 2025

Hi Alfred,

We’re really sorry to hear about your experience—and we completely understand your frustration.

A canceled order without communication is disappointing and not how we want customers to feel when shopping on Buya.com. While each seller on our marketplace is responsible for fulfilling their orders, it’s still our responsibility to make sure buyers are treated with respect and clarity.

We’d like to look into this further to understand what happened and ensure the issue is addressed appropriately. Please reach out to us at hello@buya.com
with your order number, and we’ll do our best to make it right.

Thank you for sharing your feedback—it helps us improve, and we genuinely hope you’ll give us another shot in the future.

— The Buya Team

Réponse : Buya

27 août 2025

Hi Evelyn,

We take your feedback seriously and understand your concerns.

Each seller on Buya.com sets their own shipping rates, which can vary based on location, carrier, and handling practices. That said, we never want a customer to feel misled or taken advantage of. If there’s been a mistake or unexpected charge, we want to look into it right away.

Please email us at hello@buya.com
with your order number and any details, and we’ll investigate the issue and follow up promptly.

We appreciate you holding us accountable—we’re committed to ensuring our platform operates with transparency and trust.

— The Buya Team

Réponse : Buya

27 août 2025

Hi Mike,

We’re sorry to hear about the experience with your chainsaw order—having a purchase canceled after it's accepted is frustrating, especially when the item was listed as shippable.

Our marketplace is powered by independent retailers, and sometimes listing errors or shipping limitations (like restrictions on certain tools or fuel-powered equipment) can lead to unexpected cancellations. That said, we agree you should have been informed more clearly and quickly.

We’d love to look into this further and help if we can—please reach out to us at hello@buya.com
with your order number so we can review the situation.

Thanks for bringing this to our attention.

— The Buya Team

Réponse : Buya

Actualisé le 27 août 2025

Hi Marco,

We’re truly sorry to hear about your experience—especially having to deal with non-working electronics more than once. That’s understandably frustrating and not the experience we want anyone to have on Buya.com.

While our sellers are independent and responsible for testing and describing their items accurately, we hold them to high standards and expect all items to be in the condition stated.

We truly appreciate your feedback—it helps us improve both seller accountability and the experience for future customers.

— The Buya Team

Réponse : Buya

27 août 2025

Hi Jeff,

We’re sorry to hear that the item you received wasn’t in the condition described. That’s not acceptable, and we appreciate you bringing it to our attention.

Every seller on Buya.com is expected to accurately inspect and describe their items, especially when it comes to internal function and completeness. If something was missed, we want to make it right.

Please email us at hello@buya.com
with your order number and details so we can review your case and assist you with a resolution.

Thank you again for the feedback—we’re committed to improving your experience.

— The Buya Team

Réponse : Buya

27 août 2025

Hi Ryan,

We’re really sorry for the lack of response you’ve experienced—especially after the sale. That’s frustrating, and it’s not the standard we set for our sellers or ourselves.

Each retailer on Buya.com is responsible for fulfilling and shipping orders promptly, and we take it seriously when a tracking label is created but the item hasn’t moved. We’d like to step in and investigate this directly.

Please email us at hello@buya.com
with your order number and any communication you’ve had so far. We’ll follow up with the seller and do our best to get this resolved quickly.

Thanks for bringing this to our attention—we want to make it right.

— The Buya Team

Réponse : Buya

27 août 2025

Hi Kris,

Thanks for sharing your experience—and we’re sorry it left you feeling frustrated.

Asking questions before making a purchase is absolutely reasonable, especially for tools and electronics. That’s exactly what the messaging system is for, and we encourage buyers to be informed.

Regarding the message you received about “losing score or credibility”—that’s not a penalty we apply for simply asking questions or declining to purchase after receiving an answer. It sounds like there may have been a miscommunication, possibly a poorly worded automated response or seller message, and we’ll review that to ensure it doesn’t happen again.

We appreciate your feedback and hope you'll consider giving Buya another try in the future. We're here to help if you ever need assistance.

— The Buya Team