LarineCo Avis 503

This is a fraudulent website and the company is worse. Do NOT buy this.

I had purchased 4 packs and thought it was a one time purchase. Otherwise, I wouldn't have bought 4 packs.

The next month they send 4 more packs. I emailed and asked to return and refund, citing the "refund policy" which states 30day money back guarantee. I also asked specifically for them to cancel my subscription. They sent some vague directions, but when I went to the site, nothing said what the email said.
After several back and forth automated emails, I got a real person reply. They said the refund was only applicable to the first order. I sent them screenshots and it in no way said that. Anyway after a few more exchanges, they agreed to give a partial refund. I guess 11 of 70 is technically "partial". 🙄
I agreed thinking the matter was over.

This month I just received another email, they shipped 4 MORE packs of this crap.

I emailed again citing my email had asked specifically for a cancellation. I wanted a full refund.
Another round of automated and a few real people replies and....my subscription is cancelled. Lol

I'm still fighting it.

I purchased this product and I gave it a full 30 day try it did absolutely nothing to change the color of my teeth make them feel better for mineralize anything. I forgot it was a subscription after chewing three piece pieces a day I still had three packs and the subscriptions coming again for $110 for five packs of gum and they will do nothing to cancel it or give me my money back since they’ve already taken it. They get to keep it according to their policy. be careful these guys are scammers.

Id give less then a star if I could WHAT A SCAM

Cancelled subscription yet they still took $70 and are sending a refill

Gum tastes great, noticed a difference within the first month.

They did not accept my 30 days return policy after 28 days from my purchase. The gums are very hard and don’t make your teeth whiter.
Completely unprofessional.

If I could give them less I would. I tried their gum and it broke my tooth so bad I had to have the tooth pulled. Then they just sent me more without my knowledge or any notification. They won’t give me my money back nor will they let me cancel the “subscription” that I never knew I had. Stay far far away from these crooks.

Cancelled multiple times but kept coming. What a scam.

I ordered one time and somehow got subscribed . Got charged 35.95 and supposedly they can not find my account. I blocked them from charging g me again and am filing a complaint with my bank

DO NOT BUY!!! I should have read the reviews more closely. They will automatically sign you up for a subscription - about $100. They don't tell you you've subscribed until the refill order is processed and the $ is already charged to you. With no chance of cancelling. Major deception. AVOID THIS COMPANY!!!

This is the worse company company I have canceled my subscription & orders yet they still charge me over and over for 4 months I have cancelled they keep charging they email me back and always say they have cancelled my account yet I am constantly getting charge now I'm going to have to cancel my credit card ... that I've have for years and lot of freaking auto pays and lots of trouble and frustration and the charges keep going up in cost!!! I only order 1 set to try and then cancelled well tried to cancel.
PLEASE DO NOT BUY FROM THEM DON'T EVER GIVE THEM YOUR CARD INFORMATION!

This product doesn't work and company refuses to assist with cancellation, then notifies you of subscription once product has shipped and offers no returns. THIS IS A SCAM. DO NO BUY FROM THIS COMPANY!

This gum is flavorful & holds its flavorful. My dentist has not noticed a difference in my teeth, but I have no issues to begin with.
Fast shipping andthe subscription method is easy to sign up for. I am not a fan of not being able to use all my points at once though.

This company is a bunch of crooks!.
If you are stupid enough to order from them then you find yourself tied into a subscription which is impossible to cancel. They say they send you links but those go nowhere. Steer clear.

Chose the non-subscription option specifically just wanting to try it only to find out they still put it on subscription and then when you try to find anything on unsubscribing, there’s nothing other than emailing the company directly

Gum was ok but did you know they will automatically sign you up for a subscription without your knowledge and then charge you almoat $100 dollars on a "refill". Thrn when you dispute it the will say its already processed and cannot be refunded and the refund policy is only good for your first order. This company is absolute trash! DO NOT ORDER FROM HERE!!! And their "money back guarantee" is ONLY for your first order....

​Do not trust this company. Larineco operates an absolute trap of a subscription model designed to lock you into unauthorized recurring charges. I woke up to a $176.94 AUD charge that I never consented to, which was so suspicious it actually triggered a 1:00 AM fraud alert from my bank.
​When I immediately contacted customer support to stop the unauthorized transaction while it was still pending, I was met with a brick wall of automated, scripted nonsense.
​Their support team (Jayson, Carmela) will actively stall you. First, they waste time asking for details you’ve already provided, just to let the timer run out. Then, they claim they "cannot cancel or refund" because the order is "automatically transmitted to fulfillment within minutes." It is a blatant tactic to force an unwanted product out of their warehouse so they can claim their hands are tied.
​To make matters worse, they openly refuse to comply with Australian Consumer Law (ACL), hiding behind their own internal "Smart Plan" policies to deny refunds on recurring charges. They literally told me to wait until the unauthorized item arrives before they will even "review the case" based on a restrictive return policy.
​They do not care about consent, they do not care about the law, and their customer service exists solely to deflect liability. I have already initiated a chargeback through my bank for unauthorized billing and am lodging a formal complaint with the ACCC and the Department of Fair Trading.
​AVOID AT ALL COSTS. Save yourself the headache, the midnight fraud alerts, and the stolen money.

I placed an initial order with this company to test their product - which is nothing special. And of course, like others have expressed, they fraudulently charged me for a recurring order that I never signed up for. You can't speak to anyone on the phone. I contacted them via the email confirmation within minutes to cancel it, and they would not. Tried telling me its already in fulfillment - but when I go to track the order, it's not even in their system. Also, they are notoriously slow with shipping anyway, which is a big concern for most people. So somehow they can't send anything out on time, but if you contact them within minutes of them auto charging you, it's already being prepared. Total thieves.

LarineCo sets up its purchasing platform to trap customers into making a recurring purchase which cannot be cancelled. I made what I thought was a one-time purchase, which had a 30 day money back guarantee. They tagged it as a recurring purchase in a very unclear point in the purchase process. When I was charged the recurring payment, I contacted LarineCo to cancel the order, but they told me their refund guarantee only applies to the first purchase and refused to process a refund.

This is a deliberate strategy that LarineCo built into their buying platform to gain unfair profits. They also refused to remove my card information from their system although they had no legitimate need for it, which is a violation of the FTC.

HIGHLY Deceptive. This buisness needs to be shut down. They set you up on a subscription through doddgy front sales. Account has no place to cancel. You receive a seperate link to cancel. You cant find cancelation button, tinnest writting at bottom of page. After 8 pages of scrolling to the bottom of cohercive jargon you find the button to the next page you finally fins the cancel button.

The fact the company makes canceling an endeavor is ridiculous. I will say i emailed the company and they replied very quickly with a detailed list of how to cancel(it should be a link, not a process). I also love the pointless satisfaction guarantee as any product like this takes more than 30 days to see any kind of results other than you liking the flavors. Also return policy is only for your first order which is a huge red flag because they stick so many people with subscription orders. I'm pretty sure they auto enroll you even if you deselect to subscribe when you first order. You got an extra star because you were quick to reply and have detailed instructions. If I sees charge in the future, I'll be filing with my card company and various governmental consumer agencies. Shopify needs to have some requirements for merchants.