Hello! My experience with customer service I felt was very genuine. I had concerns about delayed delivery dates. They were very prompt in their response and in reassuring me about my concerns. Alon... Voir plus
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Lisez les avis des autres
Deserve 0 stars but that’s not an option. This company is a scam. It claims products sourced in the United States but ships from China. My order took months and then I wasn’t able to get it because... Voir plus
L'entreprise a répondu
Placed order for bundle etc February 19. Was not aware this was a preorder. Immediately after placing order, I realized there was a mistake and contacted Tavio to fix it. Was told it’s not pos... Voir plus
L'entreprise a répondu
I had some trouble with the web site. I could not manage my account and stop reoccurring shipments as I had just received my first shipment and another was going to go out. Ava was very helpful and... Voir plus
L'entreprise a répondu
3,3
Moyen
63 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Happy customer
Hello!
My experience with customer service I felt was very genuine. I had concerns about delayed delivery dates. They were very prompt in their response and in reassuring me about my concerns. Along with being respectful and understanding on how I was feeling.
Thank you for your excellent service.
Lori
22 avril 2026
Avis spontané
Over a month to get notified that it…
Over a month I ordered the product. 3 days ago I got notified that it was delivered and I never received it. Unable to contact business. Never buy from them. Complete fraud.
18 avril 2026
Avis spontané
I had a great experience
I had a great experience, with a person named Christina about a purchase I had made.
The costumer service was unbelievably great.
21 avril 2026
Avis spontané
Steph was quick to answer and let me…
Steph was quick to answer and let me know about the delay in the shipping of my order because you guys have had so many orders that you are catching up on all of them! Congratulations! That is really awesome to hear and I can’t wait to get my order to start using your products
20 avril 2026
Avis spontané
Réponse : Buytavio
Hi,
Thank you so much for your kind words and for your patience while we work through the recent surge in orders. We truly understand that waiting can be frustrating, and we really appreciate your understanding as we do our best to get everything out as quickly as possible.
It means a lot to hear that Steph was able to keep you informed and provide a positive experience despite the delay. We’re incredibly grateful for the support and excitement from customers like you. It truly motivates us during these busy times.
We’re just as excited for you to receive your order and start enjoying the products. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We are always here to help.
Warm regards,
Tavio
Poor customerService
I placed a big order Feb 15. Today is April 21st and getting in touch with them is difficult , my order shows delivered but clearly was not . A sales person named Mitch was supposed to to get back with me and I’m still waiting. At this point I want a refund . This company is a joke and I wouldn’t waste your time or money . They did give me a 20% discount a few weeks ago .I want the full refund at this point … Run away and don’t be suckered in. There are other quality packs out there .
15 février 2026
Avis spontané
Réponse : Buytavio
Hi Debbie,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be, especially given the long wait, the delivery issue, and the difficulty reaching our team. We also apologize for the lack of follow up from Mitch, as we know how important timely communication is when resolving concerns like yours.
This is not the level of service we aim to provide, and we take your feedback seriously. While we did provide a discount previously, we understand that this has not resolved the issue for you, and we want to make things right.
Please share the email address you used when placing your order so we can locate your account and assist you further, or feel free to contact us directly at support@tavio.com. We’re here to help and will do our best to resolve this for you as quickly as possible.
Warm regards,
Tavio
Deserve 0 stars but that’s not an…
Deserve 0 stars but that’s not an option.
This company is a scam. It claims products sourced in the United States but ships from China. My order took months and then I wasn’t able to get it because they used FRAUDULENT postage for shipping so USPS would obviously not deliver it to me. I was instructed to contact the merchant. I have been trying to get a refund for weeks and have yet to obtain one and just keep getting the run around. They are a scam company with dishonest practices.
28 février 2026
Avis spontané
Réponse : Buytavio
Hi Rose,
We’re very sorry to hear about your experience and understand how frustrating the delays, delivery issue, and difficulty obtaining a refund must have been.
What you described is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Your concerns regarding shipping and communication are taken seriously, and we are reviewing this to prevent it from happening again.
Please share the email address used to place your order, or contact us directly at support@tavio.com so we can locate your order and make things right as quickly as possible.
Warm regards,
Tavio
Excellent Customer Service
Juliene provided me with excellent customer service assisting me with additional information, product application and returns to accommodate my needs. Juliene was prompt, professional and super helpful!
21 avril 2026
Avis spontané
Réponse : Buytavio
Hi Tere,
Thank you so much for taking the time to share your experience. We’re truly glad to hear that Juliene was able to assist you with the information, product guidance, and return process in a way that met your needs. Providing prompt, professional, and helpful support is always our goal, and it’s wonderful to know she delivered that for you.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Juliene. We appreciate your support and look forward to assisting you again in the future!
Warm regards,
Tavio
Steph did a wonderful job and was very…
Steph did a wonderful job and was very knowledgeable and helpful.
20 avril 2026
Avis spontané
Réponse : Buytavio
Hi Jerry,
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience, and we’re glad to hear that your concerns were acknowledged and that you felt supported.
We’re especially pleased to know that Steph was able to assist you well. It’s wonderful to hear that she was knowledgeable and helpful throughout your interaction. We will be sure to pass along your kind words to her, as recognition like this means a lot to our team.
We appreciate your support and look forward to serving you again in the future.
Warm regards,
Tavio
Customer service
Once I was able to connect with someone, my issues were taken care of. The system needs better communication. The email links do not work. I had to manually look up Tavio on the internet and use the communication link offered there.
7 avril 2026
Avis spontané
Réponse : Buytavio
Hi Barb,
Thank you for sharing your experience. We’re sorry for the frustration caused by the broken email links and the difficulty in reaching our support team. Clear communication is very important, and we understand how this fell short.
We’re glad your concerns were resolved once you connected with us, though it shouldn’t have taken extra effort on your part. Your feedback has been noted, and we’re working on improving our communication channels.
We appreciate you bringing this to our attention and are here if you need any further assistance.
Warm regards,
Tavio
Julienne was very kind
Julienne was very kind. She offered me several options regarding my request for a refund. Although, I chose not to keep the product, she was nice and professional. In the end, Juliene gave me a full refund and told me to keep the product so I did not have to worry about shipping.
17 avril 2026
Avis spontané
Réponse : Buytavio
Hi Cindy,
Thank you for taking the time to share your experience.
We’re very pleased to hear that Julienne was kind, professional, and able to guide you through several options regarding your request. It’s always our goal to make sure customers feel supported and informed, especially when handling concerns like returns or product issues.
We truly value your feedback and are glad to know you had a positive experience with our team. If you ever need assistance in the future, we’ll be happy to help.
Warm regards,
Tavio
Kris
Kris, in customer service, has been very responsive to my emails & questions. I appreciate the good follow up. thank you.
16 avril 2026
Avis spontané
Réponse : Buytavio
Hi Kris,
Thank you so much for taking the time to share your feedback. We’re really glad to hear that Kris has been responsive and helpful in addressing your questions. Providing timely and attentive support is something we truly strive for, and it’s great to know that your experience reflected that.
We truly appreciate your kind words and your support. It means a lot to our team. If there’s ever anything more we can assist you with, we’re always here to help.
Warm regards,
Tavio
Caring and Quick Customer Service
Easy to order. Great customer service! Unfortunately I needed to return the product because I couldn't use it due to pregnancy and Juliene went above and beyond to help me get my refund. She was caring and understanding throughout the process.
19 avril 2026
Avis spontané
Réponse : Buytavio
Hi Grace,
Thank you so much for sharing your experience with us. We truly appreciate you taking the time to leave such thoughtful feedback.
We completely understand your need to return the product due to your pregnancy, and your health and safety always come first. We're glad that Juliene was able to support you with care, understanding, and efficiency throughout the refund process.
Providing a smooth and compassionate experience is very important to us, and it means a lot to know that Juliene went above and beyond to assist you. Your kind words will certainly be shared with her.
Wishing you all the best during this special time, and please don’t hesitate to reach out if you need anything in the future.
Warm regards,
Tavio
I had some trouble with the web site
I had some trouble with the web site. I could not manage my account and stop reoccurring shipments as I had just received my first shipment and another was going to go out. Ava was very helpful and I am using the product now and so far I like it any will probably order more. But Ava made me feel better about everything, so well done!
8 avril 2026
Avis spontané
Réponse : Buytavio
Hi Glenda,
Thank you for sharing your experience. We’re sorry to hear you had trouble managing your account and stopping the recurring shipments, especially so soon after your first order. We completely understand how frustrating that can be, and we appreciate you bringing it to our attention.
We’re glad Ava was able to assist and help put your mind at ease. Providing clear and supportive service is very important to us, and we’re happy she made a positive difference.
It’s also great to hear you’re enjoying the product so far, and we truly appreciate your openness to ordering again. If you need any further assistance with your account or future orders, please don’t hesitate to reach out. Thank you again for your feedback.
Warm regards,
Tavio
Excellent customer service experience
My experience with Tavio was very positive because I had a very prompt, efficient customer service agent that handled my request to cancel. I am happy I was assisted by Ana. I would recommend Tavio to my friends and family. Looks like they really do stand by their products.
7 avril 2026
Avis spontané
Réponse : Buytavio
Hi Diane,
Thank you for sharing your experience. We’re glad to hear your request was handled promptly and efficiently, and that you received the support you needed.
It’s great to know Ana made a positive impression and was able to assist you well. We take pride in providing helpful and reliable service.
We truly appreciate your recommendation and your kind words about our commitment. Your support means a lot to us.
Warm regards,
Tavio
Steph was a big help with my order
Steph was a big help with my order. She's professional and courteous. I am impressed with the results of our interaction.
17 avril 2026
Avis spontané
Réponse : Buytavio
Hi Debbie,
Thank you for taking the time to share your experience. We’re glad to hear that Steph was able to assist you in a professional and courteous manner, and that your interaction met your expectations.
Providing prompt, respectful, and helpful support is very important to us, and it’s great to know that Steph made a positive impression while handling your order. Your feedback reassures us that we’re on the right track.
We truly appreciate your kind words and support. If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Tavio
Steph was great and getting back to me…
Steph was great and getting back to me quickly and really trying to give me all the viable options to stay as a customer.
15 avril 2026
Avis spontané
Réponse : Buytavio
Hi Jessica,
Thank you so much for sharing your experience with us. We truly appreciate you taking the time to highlight the support you received.
We’re glad to hear that Steph was able to respond quickly and walk you through all the available options to help you make the best decision. Providing thoughtful, timely, and helpful service is exactly what we strive for, and it’s great to know that came through in your experience.
We truly value your support and look forward to continuing to assist you whenever you need us.
Warm regards,
Tavio
Steph provided excellent customer service
Steph was absolutely great at giving me suggestions for getting the most out of castor oil belt. She provided excellent customer service.
10 avril 2026
Avis spontané
Réponse : Buytavio
Hi Carmen,
Thank you so much for taking the time to share your experience. We’re truly glad to hear that Steph was able to guide you with helpful suggestions and ensure you’re getting the most out of your castor oil belt.
Providing clear, supportive, and personalized assistance is something we always strive for, so it means a lot to know Steph delivered excellent customer service and made your experience a positive one.
We appreciate your kind words and look forward to continuing to support you whenever you need us.
Warm regards,
Tavio
Steph was warm and friendly and handled…
Steph was warm and friendly and handled my problem graciously and kindly. I was surprised (!) that customer service in this day could be so actually service oriented. A rare experience with rout/dismissive customer service today!
What a joy to experience. Thank you
Kathleen
14 avril 2026
Avis spontané
Réponse : Buytavio
Hi Kathleen,
Thank you so much for your kind words. We’re truly glad to hear that Steph provided such warm and thoughtful support.
It means a lot to know your experience stood out, especially when great service can feel rare. Your feedback made our day, and we’ll be sure to share it with Steph.
We appreciate your support and are always here whenever you need us.
Warm regards,
Tavio
Great service
Steph answered all my questions. Very knowledgeable and friendly. I was surprised at the quick response.
14 avril 2026
Avis spontané
Réponse : Buytavio
Hi Cindy,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Steph was able to answer all your questions with clarity while providing a friendly and knowledgeable experience. Delivering timely and helpful support is something we truly value, so it’s wonderful to know the quick response stood out to you.
We’ll be sure to share your kind words with Steph as recognition like this means a lot to our team. Feedback like yours motivates us to continue providing the level of service our customers deserve.
Warm regards,
Tavio
Never received order for $149 of product
I made an order for $149 February 18, 2026 and I am still waiting as of April 18, 2026 for this order. I have attempted to email twice but emails never seem to go through. I wonder if it's a bogus company. Tracking my order is in China somewhere. Can't seem to contact anyone about this.
18 février 2026
Avis spontané
Réponse : Buytavio
Hi Linda,
We’re very sorry for the long delay and the difficulty you’ve had reaching us. We understand how frustrating it is to wait this long without clear updates, and your concerns about the tracking and overall experience are completely valid.
While your tracking shows movement, the shipment appears to be significantly delayed beyond the expected timeframe. We recognize this is not acceptable and understand how this situation would raise concerns.
To make things right, we’ve processed a full refund for your order. Please allow standard processing time for it to reflect in your account.
We sincerely apologize for the inconvenience, and we hope we’ll have the opportunity to regain your trust and serve you better in the future.
Warm regards,
Tavio
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