IF I COULD GIVE ZERO STARS I WOULD. Ordered from this company over 4 weeks now, my order was never sent, support doesn't answer any emails. The owner and brand page are active and have ignore... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Experience was fantastic!! The quality is top tier and clearly not mass produced fast fashion. Lead times were stated when ordering and nothing came as a surprise. Any negative reviews seem to co... Voir plus
L'entreprise a répondu
Bought my first henley from them, ordered on Jan 2nd got it by Jan 4th, the quality is great, I own a few Henley’s but the fit of this and the fabric is amazing. Super soft and I believe this shirt... Voir plus
L'entreprise a répondu
The quality and the fit from this brand are amazing! David and his team definitely know what they’re doing when it comes to fit and style of the clothing he produces. Will definitely be purchasin... Voir plus
L'entreprise a répondu
3,1
Moyen
50 avis
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I you got my product in 3 days after…
I you got my product in 3 days after ordering and absolutely love the graphic tees.
31 décembre 2025
Avis spontané
Réponse de BDK
Hey Hasnain, appreciate you! So glad it got to you in 3 days and that you’re loving the graphic tees. 🙏
Absolutely do not order from this…
Absolutely do not order from this company. Poor customer service. I made a purchase on November 12 today is December 31, and I’ve still yet to receive it. Also beware that it is not made extremely obvious that international customers will have to pay a custom fee or duty fee. I have ordered many things from international companies, and I have never had to pay after my original purchase for a duty fee. It was usually already included in my purchase. Again, do not order from this company.
31 décembre 2025
Avis spontané
Réponse de BDK
Hi Brian!
We emailed all the customers who ordered from November 10th and on , that we had to remake some of our products due to QC issues. Im unsure if you got it, otherwise your products have already been shipped out please let us know if you get it or not. We apologize for the delay and miscommunication. We pride ourselves on good customer support and products.
Placed order on December 1st
Placed order on December 1st.
Been a month and my order hasn’t even been dispatched yet. Emailed support and was told a multitude of lies about delays and a partial refund none of which were true or implemented. Would strongly avoid this company in future and will have to issue a chargeback via my bank to resolve this, AVOID.
1 décembre 2025
Avis spontané
Réponse de BDK
Hey Bradley, your products have already been shipped out? can you reach out to us and let us know whats going on? feel free to let us know we can also attach the tracking number here if you like
Have not received order
Purchased pants November 8, 2025 and still have not received my item. I was made aware there would be delays and my order would ship out December 19, 2025. Order has not shipped and customer service is no longer answering my emails.
19 novembre 2025
Don't waste your money and time
Seems similar to most comments. Ypu order, but order never shows up and customer service just continues to lie. My order made almost 2 months ago and still nothing.
4 novembre 2025
Avis spontané
I wait more then 60 days for my order…
I wait more then 60 days for my order and still nothing.. they sell you clothes they don’t have. Worst customer service i never see.
23 décembre 2025
Avis spontané
Love my jeans!
20 novembre 2025
Réponse de BDK
Hey Justin! We apologize for the delay, your products have already been shipped out. The reason it was so delayed was because of a QC issue with the fabric we were not happy and had to remake the products to ensure quality was there.
Thin and cheap
Super thin material feels cheap. Almost like a pyjama top. Extremely stretched. Doesn’t look like the pictures and not worth the price unfortunately
17 novembre 2025
Réponse de BDK
Hi Matty sorry you were not happy with the quality which item did you purchase? let us know if we can make it right.
SCAM - DO NOT BUY
This brand is a total scam. They took almost 2 months to ship my order. And for a longsleeve that was worth $90, I would expect the material to be alot thicker. The stuff they make their clothes with is thinner than temu material. I wish I never bought from them and when I emailed them all they said was that they could give me 10% off a purchase that has to be over $100. What the f is up with that? Also they will delete bad comments on their instagram and tik tok pages and block you so I had to go here to warn people. Please do not buy from this scammer.
13 décembre 2025
Avis spontané
Réponse de BDK
Hi Brandon,
First, I want to sincerely apologize for your experience, that's not the impression we want to leave with any customer.
I'm sorry the fabric didn't meet your expectations. It can be difficult to gauge thickness and texture from photos alone, and I understand how frustrating that can be. If you'd like a refund, we're happy to take care of that for you right away.
Regarding the Instagram comments you may have seen, we experienced some fulfillment delays due to an overwhelming response during Black Friday, and we're actively working through those orders now. The 10% off was simply our way of saying thank you, not a reflection of any larger issue.
A bit of background: we've been in business for over a decade under our previous brand, Kollar, where we built a strong reputation for quality. We recently rebranded to bydavidkollar, and while we're still refining some processes, our commitment to quality, fit, and taking care of our customers remains the same.
Being seen as anything less than trustworthy is the last thing we want. If you'd like to email us directly, we'd love the opportunity to make this right, whether that's a refund or finding another solution that works for you.
Thank you for giving us a chance, Brandon.
We truly hope we can earn your trust for the future, but we completely understand if not.
By David Kollar Team.
Worst customer service I have ever…
Worst customer service I have ever dealt with. It has been 31 days and counting and my purchase has not shipped. I was told it would ship out December 9th and a long sorry spill about being so busy and when reaching out on December 11th for a good tracking number I was given a dry email that stated it hasn’t shipped and I will get one when it does. I ordered this back on November 10th. A full refund would be the least you could do- but by the looks of your reviews- this company is consistently letting people down.
11 décembre 2025
Avis spontané
Réponse de BDK
Hi Shelby,
We want to sincerely apologize for the experience you had with us. The reason your order was delayed is because some items were out of stock, and unfortunately that wasn't displaying correctly on our website.
We've since restocked everything, and all remaining orders will be shipped no later than December 17 to 25.
We also want to apologize for the delay in our response. We experienced a surge of orders during Black Friday that we weren't fully prepared for, and our customer service team missed some emails as a result.
We're actually in the process of implementing a new customer service team to ensure faster response times going forward.
We pride ourselves on good service, quality products, and taking care of our customers, so this situation is not reflective of the experience we want you to have. As a growing brand, there will be occasional hiccups, and we take full responsibility for this one.
Going forward, all shipments typically go out within 2 to 5 business days.
This was truly a one off situation.
If you could email us directly, we would love the opportunity to make this right.
Whether that's a refund or another solution that works better for you, we're here to help.
Thank you for your patience, Shelby.
We truly hope we can turn this around for you.
- David Kollar Team.
Great clothes
6 novembre 2025
Réponse de BDK
Thanks so much for the support Mattia ! Hope to see you shop with us again!
Love Kollar clothing
I've ordered and purchased clothes from kollar since 2017 and the quality of product and level of customer service has always been exceptional. Will continue shopping with you as long as products are available.
Thank you for getting the one off item I ordered just in time to me for me to wear for my bday outfit!
22 octobre 2025
Réponse de BDK
Thanks so much for the support Sean ! Were really happy you were able to get your Bday Fit!
Deceptive shipping and return…
Deceptive shipping and return practices. Be warned. Additional communication to try to resolve this has not been successful, despite their reply stating they would happily fix any issue. This company continues to not provide timely responses for customer satisfaction, have deceptive shipping fees, extended times for items to be shipped, and an impossible return policy. In addition to their deceptive actions around US Tariffs.
18 novembre 2025
Avis spontané
Réponse de BDK
Hi Jr,
I want to sincerely apologize that your experience left you feeling this way. That's never the impression we want to make.
Regarding shipping, we typically ship orders within 4 to 5 business days.
However, items from The Layers Collection have a 10 to 15 day lead time as we were sold out and restocking, which was noted on the website at the time of purchase. For our main collection, we did have some items that were accidentally oversold, and we've since corrected that issue.
All remaining orders should be shipping no later than December 17 to 25.
As for returns, our policy is 14 day returns on unworn products. If there's something specific that felt unclear or deceptive, I'd genuinely like to understand so we can improve how we communicate this information.
We pride ourselves on being a brand you can trust, both in terms of customer service and product quality, so it's important to us that we make this right.
If you could email us directly, we'd love the opportunity to help with a refund, return, or another solution that works for you.
Looking forward to hearing from you, JR.
The WORST customer experience of my life, MAJOR product delays. NEVER coming back here.
Final Update (Jan 8th):
1 out 2 packages arrived, again much later than indicated in emails, and below in their own comments. Reached me on Jan 3rd, other package hasn't left their warehouse yet (i know this through the tracking).
The package never shipped on 23rd December as mentioned below in their reply, and it was again, only after me following up incessantly did I get one of the two moving. I have email dates, and photos to prove everything I'm talking about.
I'm never one to go to such extremities to make a point, but this has been hands down the worst customer experience of my life. I would give this ZERO stars, if there was that option.
Save yourself the hassle, go to All Saints, Zara, Abercrombie, and if you want luxury goods, SSense is an option.
Disheartened by this whole thing. More people need to see this.
Original Review 10th November:
Awful customer service. Products not worth the money or hassle
The brand is very hit or miss. I've bought stuff from them over the years, but have been left disappointed with the quality of certain products.
For ex: I bought two pairs of jeans, which started to rip up after barely 2 years of use. One had a hole in the back pocket, and the threads from the other started to unravel.
You can buy a pair with the same material from Diesel or Levis for a fraction of the price and it will last you a lifetime.
More recently, I've had huge trouble with the customer service and communication.
Their recent promo was initially said to ship on the 31st of October. They changed it to Nov 10-14 blaming it on a "typo", and then Nov 27 with no notice.
I haven't received any word back to my emails for updates. Considering their MO as a "luxury" brand, I'd expect the basics when it comes to customer service if nothing else.
Even if the products I (eventually) receive are the best shirts i've ever worn, I'm likely never going back to using this brand, as it's not worth the hassle and $ I spend on it.
UPDATE: It's been 2 months(!!!!) since my original order was placed (Oct 20th). I still havent recieved it.
I was told they'd arrive by the 17th of December, and then 23rd of December. The days went by with no communication on their end again.
At this point I dont even know if they'll ever arrive, and am in state of disbelief as to how a company can operate like this.
10 novembre 2025
Avis spontané
Réponse de BDK
Hi Aman
First, I want to sincerely apologize for the frustration you've experienced, both recently and over the years. This is not the standard we hold ourselves to, and I completely understand why you feel the way you do.
Regarding the jeans, I'm truly sorry to hear about the quality issues you encountered. We've been in business for over a decade, and we've built our reputation on quality, which is why we've been around for so long. We rebranded to By David Kollar, and we had to start new systems and were still correcting things and this is our #1 priority.
That said, we know that sometimes items can slip through with quality control issues, and that's on us. Quality is our top priority, and we would love the opportunity to make this right for you.
As for the recent shipping delays and communication, you're absolutely right to be frustrated. During Black Friday, we experienced a surge of orders that caused some items to sell out, and unfortunately our inventory didn't update properly on the website.
This led to a lot of unexpected delays, and we take full responsibility for that. If your order hasn't arrived yet, all remaining shipments should be delivered no later than December 17 to 25, as we've now restocked those items and are shipping them out as quickly as possible.
We're also aware that emails were missed during this time, and we're actually in the process of replacing our customer service team to ensure faster and more reliable responses going forward.
You mentioned that as a brand positioning itself as luxury, you'd expect the basics when it comes to service, and you're completely right. We take that feedback seriously and are actively working to improve.
I know we may have lost your trust, and I understand if you've decided to move on. But if you're willing to give us one more chance, I'd genuinely like to make this right. Please email us directly so we can look into your order, address any outstanding issues, and find a solution that works for you.
Thank you for your honest feedback, and again, I'm truly sorry.
UPDATE ***
- Aman, your package has been shipped already, you should receive it right after christmas. It was shipped on 23rd Aman.
Sale Discount was not honored
Sale Discount was not honored. Also I had to pay $300 tax.
9 octobre 2025
Réponse de BDK
Hi Alexis,
I'm so sorry to hear that your sale or discount wasn't honored. That's definitely not how things should work, and I'd love to get to the bottom of this for you.
Could you email us directly with the details of what happened?
Whether it was a mistake on our end or a miscommunication, we want to make it right.
This isn't the experience we want any of our customers to have.
Looking forward to hearing from you so we can get this resolved.
Hidden tariff fees
Had to pay tariff fees that ARE NEVER MENTIONED ANYWHERE-an additional $40 dollars! For a T SHIRT!!
Plus I had to follow up several times on the order.
Not cool and won’t be ordering from them again.
8 octobre 2025
Réponse de BDK
Hey Jake,
I'm truly sorry for the frustration you experienced, both with the unexpected fees and the difficulty getting updates on your order. That's not the experience we want for our customers.
Regarding the tariff fees, I completely understand how frustrating it is to be surprised by additional costs. Unfortunately, due to recent tariff increases, customs and duty fees are now being applied to international shipments, and this has become standard practice across most brands shipping internationally.
These fees are charged by your country's customs agency upon delivery, not by us directly, which is why they aren't included in your checkout total. While we do have a note during checkout that duties may apply, I completely understand that it's easy to miss, and I'm sorry it caught you off guard.
We're looking into ways to make this even clearer on our website so customers know exactly what to expect before ordering.
As for the follow ups on your order, I sincerely apologize for the lack of communication. We experienced a surge of orders during Black Friday that put us behind, and some emails were missed as a result.
We're actually in the process of implementing a new customer service team to ensure faster and more reliable responses going forward.
I know this experience has left a bad impression, and I completely understand if you've decided not to order from us again.
But if you're open to it, I'd love the opportunity to make this right. Please email us directly and we'll see what we can do to help, whether that's a partial refund toward the tariff costs or another solution.
Thank you for your feedback, and again, I'm truly sorry for the trouble this caused.
Never had so many compliment for a fit…
Never had so many compliment for a fit in my life. Their cowboy inspired cap is legendary. The fit of it is what I think sets it apart. Well done to the team that designed it. I'd say you've beaten New Era on that one. My small qualm is that delivery was expensive as I live in the UK.
4 juillet 2025
Réponse de BDK
Thank you so much Alex! Were hoping to continue to provide you amazing styles!
Love these jeans!
The jeans are perfect, love the color, fit, quality, etc. I was nervous that I would be disappointed because they are reasonably priced but I am very happy with the quality and style. I will definitely be making another purchase soon.
I was originally sent the wrong size(ordered 32, received 30) but the customer service team was helpful in facilitating the return and getting the correct pair out to me.
8 juillet 2025
Réponse de BDK
Thank you again! Were looking to continue great products and service for you!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.