Byrna Technologies  Avis 389

I appreciated Troy’s in depth familiarity with Byrna’s product line, combined with his ability to put a custom package together specifically for me. It’s very refreshing to interact with a knowledgeable professional who can get me exactly what I need.

Purchase on line was straight forward and easy. Missed getting a first time customer 10% discount. When I contacted representative Allison she was extremely helpful and knowledgeable and I received the 10% refund on same day as the purchase. Web site is well organized and easy to navigate.

This company sent me two launchers that were bad out of the box. They fail to have a contingency policy for replacing bad equipment . They require an RA and they stand on their policy to inspect and repair the new unit rather than sending another new unit. They also require the receipt of the bad unit before they will consider sending a replacement even though they accepted payment instantly. They don't understand what customer service means and I have been the initiator of all correspondence. I asked for a call from a manager and all I received was a dismissive email. They don't make the inspection of new units that were bad out of the box any type of priority. I wouldn't recommend them at all.

I had received my Bryna LE as a Christmas gift and never got around to using it until now. The very first shot all the CO2 released. I figured I did something wrong and installed another CO2, same thing happened. After several failed attempts and numerous CO2, I contacted customer service. I spoke with Sam who was very personable and understanding after a brief conversation she had emailed me an authorization and return label. Within a few days I was advised via email that my LE "O" ring for the CO2 cylinder was defective and repaired and shipped out. Not only was the job completed quickly, but they sent me replacement CO2, doing that showed me the genuine concern for great customer service and support of their product. Thank you

The company has a no-return policy, plain and simple. Even when an order is cancelled before they give it to a shipping company. QUOTE "While your cancellation request was sent before the carrier scan later that evening, it was received after the order had already entered the outbound shipping process at the warehouse. " and also:
QUOTE "customer service does not have the ability to reverse or recall orders once they have left warehouse control," So their customer service team cannot walk into their own warehouse and ask their fellow employees to hold an order? Millions of companies do that very thing every day. I was even told by the shipper that Byrna actually delivered the parcel to the shipper after my SECOND cancellation request. I will be happy to provide a detailed timeline. I even offered to ship it back at my expense.

I would never buy from a company that uses scare tactics and false information to sell a product. Where is their footage from? Disgusting.

Very stringent return policy of 14 days. Requested to exchange an unused launcher pistol for the orange one. It was an Xmas gift for wife and she wants the orange one instead of black. Was told there is NO exchange policy even if item unused. Poor policy!

The mailing address was incorrect, and I notified Byrna about the problem, but they refused to contact shipping and so I had to contact and have the item returned to the shipper and did not receive a refund. So, beware before you place an order, if something goes wrong Byrna will keep your money.

Great quality and smart idea of not piercing co2 cartidge right away

These guys are amazing! Their product, customer service is simply the best. Working with their customer service was super easy and straight forward to resolve a question I am

I can't do business with a company that uses false or misleading ads that suggest their self defence device looks like fruit! I call that low!

The co2 cartridge is good for 24 hr.so if you want to be prepared you'll have to put a fresh co2 in every day. That total BS. I will try to sell mine. It's not worth the money.

Allison who assisted me is polite and has a real servants attitude and id very knowledgeable. Her response time was terrific. Five stars for her and Byrna.
Give her a raise for 2026, you can’t afford to losse people like her.

Was very excited to receive the product after doing a bunch of research on options. When the launcher arrived, there was a loud rattling noise inside every time you would move it, like a loose piece. Messaged support and after a few days was dismissively told that “this is normal for all firearms and air soft guns”. I beg to differ - a rattling, loose piece inside a conceal carry weapon is certainly not the norm.

Looked it up, many others are experiencing the same problem.

After that first response, support ghosted me entirely, and ignored requests for replacement or refund. Ended up finding the return options on the website myself and will be shipping it back this weekend.

Overall, the build quality is just really bad - cheap plastic, loose parts. Reminds me of my daughter’s $7 nerf gun. No way I’m trusting this to protect anyone in an emergency.

Advice to management: rethink your manufacturing and switch support teams.

Interestingly, I’ve shared this review on their product web page, and of course it didn’t appear.

Very, very disappointing.

Requested a full refund. Will dispute via credit card if not provided.

Thankfully, I have not had to use the product. But after a false delivery notification by UPS, I believed my package was delivered to the wrong address. Byrna quickly replaced the order. Their customer service is top notch!

I purchased this is a disabled senior citizen. The product worked but not like it’s advertised… I wonder who wrote all these reviews because when mine shoots it’s like a two year old little boy taking a pee like that’s gonna stop someone. I have sent this product back three times and they have returned it taking all of my packing information and letters. I’ve called at least 15 times asking for a return and they just keep sending it back. They could give a shit if someone elderly disabled is not that type of money. They’re scammers and the product I received basically ain’t nothing. Their customer service I’ve called at least 15 times you can’t believe it. I feel like I’m applying for the federal protection agency… They act like the failure of their product is my fault and want me to shoot yeah what’s going on? How can I do that but I’m disabled on my back holding a phone and shooting the gun and videoing it. Do they not get disabilities for seniors? Do not buy this to help an elderly person out especially well with disabilities because they will take your money like a thief in the night.

Customer service was fast and AMAZING!!! So polite and professional. Handled my problem with ease and speed. No back and forths.

The launchers are not the only reason Byrna is a great manufacturer - When I had a question regarding their Black Friday promotion, I was able to message them over the chat feature on their website. Byrna's customer service was very prompt and helpful -- Megan was particularly to the point and honorable. On top of this, their product will help me to protect my family and provide us with some fun self defense training. I am so glad I chose to go with their American manufactured Byrna LE launcher, and grateful for the 95 CT kinetic rounds they offered this Black Friday. There is a reason Patriots like Glen Beck support the Byrna Launcher, and I am glad I took his advice to get a Byrna.

The team reached out to me the very next day

I recently had the pleasure of working with ​Sam, a sales representative from Byrna, and I want to express my sincere appreciation for the outstanding service I received. From the very beginning, ​she was professional, knowledgeable, and genuinely focused on helping me make the best decision for my needs.

​Sam took the time to explain the products in detail, answer every question I had, and ensure I understood all my options. What stood out most was h​er patience and h​er commitment to making sure I felt confident and informed before moving forward. It never felt like a sales pitch—just honest guidance from someone who clearly cares about customer satisfaction.

Thanks to h​er support, I walked away feeling completely comfortable with my purchase and knowing I received the best value possible. Byrna is lucky to have such a dedicated and customer-focused representative on their team.

Highly recommended!
Joe A.