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Samii Ryan is a women's clothing brand built on the belief that happiness looks good on you. Founded by Samii Ryan, Forbes 30 Under 30 member and lifelong nostalgia enthusiast, the brand creates official licensed collaborations with iconic characters and stories from your childhood. From Looney Tunes and Peanuts to Powerpuff Girls, Sesame Street, Monchhichi, and beyond, every collection is designed to bring the joy of your favorite memories into your everyday wardrobe. What started as a creative outlet has grown into a brand worn by over 200,000 customers worldwide, stocked at Nordstrom, Amazon, and recognized by Forbes for the passion and craftsmanship behind every piece. Every collaboration is officially licensed, every design is created with intention, and every piece is made to be worn and loved not just purchased. We believe clothing should make you feel something. Something warm, something nostalgic, something that makes you smile when you get dressed in the morning. Happiness looks good on everyone. We are here to prove it. bysamiiryan.com
2030 E Vista Bella Way, 90220, Los Angeles, Etats-Unis
4,0
17 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Love this brand. Not only are the clothes genuinely high quality, but the constant flow of new designs and creative direction gives the brand a sense of realness and character that so many others lack. Everything feels thoughtful, intentional, and full of personality instead of just chasing trends. On top of that, their customer service has been great every time I’ve interacted with them.
Best quality and always ships super fast!
So cute and amazing quality. Literally live in these.
I love buying collabs from Samii. The customer service is top notch and the clothing is next level. Plus based on how big of an order there is a gwp!
The quality of these clothes are incredible. I have many matching sweat suits that are so cute. Every time I go out in public I always get a compliment when wearing Samii Ryan, because of the bright colors, adorable patches and unique style.
I’ve been buying from Samii Ryan for years! The sweats are so high quality and cozy and last literal YEARS. The nostalgic feel to the collections is always a plus. I’ll be a customer for life.
Fast shipping, great quality pieces. The sizing of the sweat set was oversized and matched the description. I will be definitely purchasing again!
Absolutely appalling customer service. They lie about shipping times on their site and don’t even have the decency to reply. Wouldn’t be surprised if the site is a scam. Very disappointed do not shop here.
Réponse de Samii Ryan
Hi , I am so sorry. Reaching out on Christmas Eve waiting on an order and hearing nothing back is a terrible experience, and I completely understand why you felt the way you did. That should never have happened, especially during the holidays when timing matters most.
I want to address the scam concern directly because I understand why that crossed your mind when you could not get a response. Samii Ryan is a real, fully operating brand founded by me in Los Angeles. We are a Forbes 30 Under 30 recognized company, stocked at Nordstrom, and Amazon, and we have served over 200,000 customers. We are not a scam. But I also understand that none of that matters when you are sitting on Christmas Eve with no response and no answers about your order. In that moment, silence feels like abandonment and I own that completely.
What you experienced reflects a gap in our customer service coverage during the holiday period that we have since addressed. We now have dedicated support staff, a 48 hour response time standard, and clearer shipping timeframe communication on our website so customers know exactly what to expect before they purchase.
If your order was never resolved please email us at info@bysamiiryan.com and reference this Trustpilot review. Whatever happened with that order I want to make it right, even now.
I am sorry we let you down on one of the most important days of the year. You deserved better than silence.
— Samii Ryan, Founder
My experience with this company has been exceptional and their quality of clothing is amazing. I ordered the smiley sweatsuit and it was too small…exchanged and received items with in 2 weeks. Just ordered another sweat suit and exchanged for sizing again and they have already processed the new size. There is only a charge for a return if they pick up from your house. If you drop off, it’s free. I felt communication has been great and I even got a free gift with purchase. Not sure what happened to all these people with bad reviews but I have loved this company and their clothing🤌🏽
Réponse de Samii Ryan
This genuinely made my day. Thank you so much for taking the time to share this — it means more than you know.
I am so glad the exchange process was smooth and that everything arrived quickly. That is exactly the experience we work hard to create for every customer, and hearing that it landed that way for you reminds me and my whole team why we do this.
The Smiley sweatsuit is one of my personal favorites and I love that you loved it enough to order another one. That is the highest compliment a designer can receive.
Thank you for being part of the Samii Ryan community. Customers like you are the reason we keep going. We cannot wait for you to see what we have coming next.
— Samii Ryan, Founder
Stay away from this company. They are quick to charge you but horrible! Or if there is worse than horrible that's what their customer service is! I had to personally message Samii Ryan on instagram for my issue to be resolved and it wasn't even a hard inquiry. Literally just a return and no one understands what's going on. Please do yourself a favor and not purchase in this bogus company. Disgusting
Réponse de Samii Ryan
Hi ,I want to start by apologizing that it has taken us this long to respond to this publicly. That delay is not acceptable and I own that.
Thank you for sharing this, even though I completely understand why you're frustrated. A return should never be this difficult, and the fact that you had to reach out to me personally on Instagram to get it resolved tells me our customer service process failed you and that's on us.
I want you to know this feedback has been heard at the highest level of our company and we are actively working to fix the gaps in our CS team's process so this doesn't happen to anyone else.
If there is anything still unresolved on your end, please email us directly at info@bysamiiryan.com and reference this review I will personally make sure it is taken care of.
We want every customer to feel good about shopping with us. We clearly didn't deliver that for you and I am sorry.
— Samii Ryan, Founder
Really disappointed I did ordered 3 items 2 I would like to exchange for smaller size I was told I must pay for return ( not cheap ) unbelievable I not even want to refund return I would like to change sizes,this web not loo after customer at all 😔👎🏼
Réponse de Samii Ryan
Hi , thank you for sharing this, and I am genuinely sorry for the experience you had. You are completely right that being charged for a return shipping when you simply wanted a different size is not the experience we want any of our customers to have. That feedback stayed with us.
I want you to know that because of feedback like yours, we have updated our exchange and return policy exchanges and returns are now free for all customers. We heard you, and we made the change.
I wish we had been able to offer you that when you needed it. If you would still like to exchange those two items for a smaller size, please reach out to us directly at info@bysamiiryan.com and mention this review we will take care of you at no cost, no questions asked.
Thank you for giving us the chance to do better. This is exactly the kind of feedback that makes us a better brand.
— Samii Ryan, Founder
I’ve been trying to get a response from them for a month. They charged my credit card for an order, didn’t send a confirmation. I will have to file a claim with my bank. Horrible. And their message is so positive you’d think the service would be too. Nope
Réponse de Samii Ryan
Hi, I am so sorry. A month without a response after being charged is completely unacceptable, and you are right to call that out. There is no version of this where that is okay, and I understand completely why you filed a claim with your bank.
You also said something that has stayed with me that our message is so positive you would expect the service to match it. You are right. That is exactly the standard we should be held to, and in your case we failed it completely.
Since this review was left we have made significant changes to our customer service team and processes including response time standards and better order confirmation systems specifically so that situations like yours never happen again.
I am sorry it took this long to even acknowledge you publicly. That changes now.
-Samii Ryan, Founder
Response time is horrible - I returned 2 items but was only given refund on one. I have send multiple emails. It has been over 2 weeks and still can get a response!
Réponse de Samii Ryan
Hi, I am so sorry this happened to you. Returning two items and only receiving one refund while your emails go unanswered for over two weeks is completely unacceptable, and I understand exactly why you are frustrated.
This is the kind of situation that should have been resolved within 48 hours. The fact that it was not tells me our customer service process let you down at a moment when you needed a straightforward answer, and I own that.
Since this review was written we have restructured our customer service team, set clear response time standards, and updated our returns process so that partial refund situations like yours are flagged and resolved immediately.
If your second refund was never issued, please email us at info@bysamiiryan.com and reference this Trustpilot review.
Even now, in 2026, I want to make sure you received every dollar back that you were owed. If you did not, we will make it right.
Thank you for taking the time to write this even when we had already let you down. Feedback like yours is what pushed us to make the changes we needed to make.
— Samii Ryan, Founder
Terrible company. Their return policy is not clear. They charge a handling fee if you don’t accept a store credit. Their clothing cut is strange so their XS and their S both didn’t fit me. If I took a store credit I would have gotten a full refund, but since I wanted a refund they charged me a fee. This was not stated in any return policy before I purchased the clothing. I wrote them an email and they blamed it on their 3rd party handling of returns. The return is returned regardless if it goes back to credit card or a store credit. Their answer didn’t make sense. Stay away!
Réponse de Samii Ryan
Hi, thank you for taking the time to write this out in detail, and I am genuinely sorry for the experience you had. You are right. A handling fee that was not clearly communicated before purchase is not acceptable, and blaming a third party when you reached out for help made a frustrating situation even worse. I understand why you felt let down.
Your feedback, along with feedback from other customers, led us to make a significant change. We have updated our return and exchange policy and returns and exchanges are now completely free for all customers. No handling fees, no conditions, no fine print. We should have been doing this from the start and I am sorry it took experiences like yours to get us there.
On the sizing, I hear you. Our fits can run differently across collections and we are working on making our size guides clearer and more detailed on every product page so customers can shop with more confidence before they buy.
If there is anything still unresolved from your original order please reach out to us directly at info@bysamiiryan.com and reference this review. I want to make sure you were taken care of.
Thank you for holding us accountable. This is exactly how we get better.
— Samii Ryan, Founder
Bought items and returned within return time frame but they have not refunded or returned multiple emails.
Non existent customer service even if you follow instructions.
Horrible horrible company.
Réponse de Samii Ryan
Hi , I am so sorry. You followed every instruction, returned your items within the timeframe, sent multiple emails, and still heard nothing back. That is a complete failure on our part and I have no excuse for it. You did everything right and we let you down.
I want to be honest with you. During this period our customer service team was not operating at the standard our customers deserved. That is something I have taken full responsibility for and have since made significant changes to address including bringing on dedicated customer service team members, setting a 48 hour response time standard, and restructuring how returns and refunds are processed and tracked so that situations like yours cannot fall through the cracks.
We have also updated our return and exchange policy so that all returns and exchanges are now completely free for every customer.
If your refund was never issued please email us at info@bysamiiryan.com and reference this Trustpilot review. Even now I want to make sure you received every dollar back that you were owed. You deserve that and more for the patience you showed us when we gave you no reason to be patient.
I am truly sorry it took this long for someone to respond to you even here. That changes now.
— Samii Ryan, Founder
Ich diese Produkte sind jung und farbig. Einfach zu lieben
Réponse de Samii Ryan
Vielen herzlichen Dank! Das bedeutet uns so viel. Jung, farbenfroh und voller Freude — genau das wollten wir mit jeder Kollektion schaffen. Wir freuen uns, dich als Teil der By Samii Ryan Community zu haben und können es kaum erwarten, dir zu zeigen, was als nächstes kommt.
— Samii Ryan, Gründerin
Thank you so much — this means everything to us. Young, colorful and full of joy is exactly what we set out to create with every collection. We are so happy to have you as part of the By Samii Ryan community and we cannot wait for you to see what is coming next.
— Samii Ryan, Founder
Stay away from Samii ryan company. They sent me 2 sweat suits with holes and with out tags, feels somebody used it before. I have pictures,, I can provide it!!! I contacted them by email (they do not provide phone number). In 4 days I got respond from them, I have to follow directions on their websait and feel out return/exchange form. This form let me exchange one sweat suit and they charge me for return by their mistake. In a week I received sweatshirt with out tags, after someone used it. Its ridiculous, I contacted my bank, I will report to this company to all burns I can. They will be shut down! Quality of clothes worser then target. Its thing, cheap fabric and they buying whosale and making their stamps. Save your Money, mood! and energy for yourself! Its a lot of good brands spend money on!
Réponse de Samii Ryan
Hi — I want to start by saying that what you described receiving is completely unacceptable. Items with holes, missing tags, and the appearance of prior use should never have left our warehouse and should never have reached you. I am truly sorry that happened.
I also want to be honest with you and with anyone reading this. This review was left in 2022 and I will not pretend that our company looked the same then as it does today. It did not. Our quality control, our warehousing standards, our customer service processes and our return and exchange policy have all been significantly rebuilt since then. What you experienced reflects a version of this company that we have worked hard to leave behind.
We are now a team that inspects every item before it ships, responds to customer inquiries within 48 hours, and offers completely free returns and exchanges for every customer with no conditions. We are a Forbes 30 Under 30 recognized brand worn by over 200,000 customers and we hold ourselves to a completely different standard than what you experienced.
I cannot go back and fix what happened to you and I am sorry for that. What I can tell you is that the company you dealt with in 2022 is not the company we are today. I hope you will consider giving us another chance one day.
— Samii Ryan, Founder
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