Joined, then 1 week later exercised my right to cancel using their cancellation link. For 3 days I heard nothing. Then they did not cancel but , continued my membership. This is a scam company. I have... Voir plus
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Lisez les avis des autres
This service is a scam! Avoid it! I signed up and realized the contacts are only with c-date workers. I tried to cancel but couldn't, even though I took screenshots of my cancellation attempts. I used... Voir plus
L'entreprise a répondu
Scam scam scam, don’t use at all. Fake profiles, no cancellation process and then they send threatening emails. Should have read the reviews first, now they’re attempting to bully me into f... Voir plus
L'entreprise a répondu
Do not sign up for this I've been trying to cancel my subscription for the last 2 days and so far I've not heard anything back I've emailed them 3 times so far and no-one as got back to me . And when... Voir plus
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À propos de l'entreprise
À propos de C-Date UK
Écrit par l'entreprise
C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!
For now or forever? It's up to you!
Écrit par l'entreprise
- Just sign up, relax and connect with your matches.
- Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
- Data protection? Absolutely!
- We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.
Coordonnées de contact
Royaume-Uni
- trustpilot@c-date.co.uk
- c-date.co.uk
C-Date. Love your way
1,3
Mauvais
459 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Scam scam scam
Scam scam scam, don’t use at all. Fake profiles, no cancellation process and then they send threatening emails.
Should have read the reviews first, now they’re attempting to bully me into further payment.
STEAR CLEAR AT ALL COSTS, BUNCH OF CON ARTISTS.
Surprise surprise they reply quickly to being called out.
Not to be trusted or used, total scam.
10 février 2026
Avis spontané
Réponse de C-Date UK
Hello Chris,
C-Date is a legitimate service, and we do not use fake profiles. We also have a clear cancellation process, which is explained in our Terms & Conditions and available via our website.
We would like to review your case and clarify the situation. Please contact our customer support via our contact form on our website with your account details so we can assist you directly.
Kind regards,
Lea
I tried to cancel my membership asking…
I tried to cancel my membership asking my card details for cancellation why you need card details .please cancel my subscription.
26 janvier 2026
Avis spontané
Réponse de C-Date UK
Hi,
Cancellations are completed via the cancellation form at the bottom of our homepage, where we ask for basic account details, so we can identify the correct subscription. - no card numbers are required to cancel.
If you still run into any issues, our support team can also be reached via the contact form on the website.
– Noel
it's a scam
it's a scam. and now they've resorted to a collection company that I owe 600 euros. I don't have any agreement with them. I don't recommend it, stay away from them.ITS SCAM COMPANY
28 décembre 2024
Avis spontané
Réponse de C-Date UK
Hello,
We are a legitimate company and do not issue collection requests without a valid contract or outstanding balance. If a subscription was created and not properly cancelled according to the agreed terms, reminder or collection procedures may be initiated.
As we cannot identify accounts from a public review, we kindly ask you to contact us directly via our contact form with the email address used during registration. This will allow us to review your case, and clarify or resolve the matter appropriately.
Best regards,
Lea
A scam and a con put together by a IT…
A scam and a con put together by a IT who should be fired sacked and dismissed
You will be forced to message women at retirement level and that look like your grandmother old whilst all young and pretty london girls are made to disappear
11 décembre 2025
Avis spontané
Réponse de C-Date UK
Hello David,
We’re sorry to read that you’re dissatisfied with your experience.
However, it’s unclear how our IT team would be responsible for what you’re describing. We would also like to clarify that nothing is forced on our members: you are always free to choose who you contact and to adjust your preferences at any time.
Our platform connects people based on the search criteria and preferences they set themselves. Many of our members successfully meet people they are looking for. If the profiles you are seeing don’t match your expectations, we recommend reviewing and widening or adjusting your search criteria to improve your matches.
If you’d like help with your settings or have specific concerns about your account, our support team is always available to assist.
Best regards,
Lea
Its a scam I will not pay a penny to…
Its a scam I will not pay a penny to them in fact if you live in the UK you can sue them for harassment if they continue drmand money. This is due to unfair and unlawful business practices. Cancel all payments to them via your payment method and screenshot all emails sent to them ie cancelation requests and also all emails received from them and rack up the evidence. This is a exploitative fake business. Steer clear
7 octobre 2025
Avis spontané
Réponse de C-Date UK
Hello David,
We’re sorry to hear about your negative impression and your concerns.
We want to clarify that we are a legitimate service and operate in compliance with applicable consumer and data protection regulations. Cancellation requests can be submitted directly via our online cancellation form available on our website's homepage.
Once a cancellation is processed, no further payments are required.
After checking your account, we can see that we have informed you of our cancellation methods on time.
If there is any misunderstanding or difficulty during the cancellation process, we are always available to help.
Best regards,
Lea
Fakes accounts everywhere
The worst dating site ever. Fakes accounts from right to left:( Full of pretend people and dont start me on the fact that they charge you to cancel the account!!! Discusting:((
13 octobre 2025
Avis spontané
Réponse de C-Date UK
Hello Jean-Marc,
We are sorry you didn't enjoy our site. We can assure you that we take fake profiles very seriously, all accounts are regularly monitored, and any suspicious ones reported by users are reviewed by our Security Team.
We have checked your profile, and we can see that we have informed you about our cancellation methods. Please note that this can easily be done via our online cancellation form and no payment is required in order to do so.
If you need any further assistance, please contact us via our contact form and we will gladly assist you.
Kind regards,
Lea
Eindeutige Abofalle
Eindeutige Abofalle. Bei Wiederruf nach etwas umsehen und begreifen was da geht, Muss ich fast 70,00 Euro bezahlen. Das ist schmutziger missbrauch des Betreibers ( Abofalle ). Nie wieder und Allen zu raten finger weg.
5 septembre 2025
Avis spontané
Réponse de C-Date UK
Hello Klaus-Dieter,
We’re sorry to hear about your frustration. Please note that the costs and cancellation conditions are always displayed before completing a purchase.
If anything is unclear or if you’d like us to review your case in detail, we invite you to contact our customer service team directly. Should you prefer assistance in German, please reach out via our German website where our team will be happy to help.
All the best,
Lea
Disgusting, exploitation business.
This is nothing short of a scam. I to got sucked into the premium service without warning. When I tried to cancel I found it was near impossible. I stopped payment with PayPal and 4 month later got a letter from a debt collection agency in Luxembourg. When I contacted c-date they basically said that the email id sent them to cancel my subscription wasn’t valid so there was nothing they could do. Absolute scum. Steer well clear.
Update post c-date response: I emailed you to cancel my subscription as your website and online form make this impossible. You know that you make it as hard as possible to cancel the subscription, this is obviously part of your business model.
I have reached out to your service team and they are obstructive and unhelpful. I reiterate -you are perhaps the worse company I have had to deal with… ever. Have a word with yourselves.
Second update:
As I have clearly stated, I couldn’t cancel via your website because the account wasn’t registered to an email address I knew. I emailed you one month before cancelling via PayPal and didn’t receive a reply. I have explained this to your customer service team multiple times.
I have reached out to your customer service team and they have continued to be obstructive and dismissive. Sending the same circular replies.
As a business you refuse to take any responsibility for your actions. Your actions are morally disgusting. Your business model is clearly designed to exploit people. I suggest if you haven’t got the skills to compete in the dating market in a moral way you should admit you’re useless and go and do something else with your lives, preferably away from the rest of society.
Update 3: stop trying to sound professional and empathetic on here. Its nonsense. Your answers are circular both on here and with your customer service team. You don’t care about your ‘customers’, you’re scammers.
23 août 2025
Avis spontané
Réponse de C-Date UK
Hello Mark,
We’re sorry for the frustration you’ve experienced. Please note that stopping payments via PayPal is not the same as cancelling your subscription on our website. To ensure cancellation is valid, it must be done through our online cancellation form, which is designed to make the process simple and secure.
If you ever encounter issues, our support team is always here to help and can be reached through our contact form. We encourage you to get in touch with us directly so we can review your case and assist you further.
Best regards, Lea.
Thank you for providing your information. Unfortunately, we are unable to locate any profile registered to this email. We advise you to contact us directly via our contact form on our website or via our customer service email address directly.
You can reach me directly at cdate-trustpilot@c-date.co.uk and we'll be able to look into this together. We are unable to discuss personal matters on a public platform such as this one.
Thanks for your understanding.
⭐ 0 star
⭐ 0 star
Warning from a Google Local Guide (Level 7):
My mistake was not reading the reviews before signing up. Just like hundreds of others, I was suddenly a “premium” member without realizing it, and a huge amount was charged from my account. I first thought it was a one-time payment – but the next month the exact same massive charge happened again.
Canceling was a nightmare: login loops, broken forms, and only copy-paste responses from customer service. Only after quoting EU law did they reluctantly agree to stop my subscription. I received written confirmation, but based on other reviews I still expect fake invoices and threats to come.
👉 And before C-Date replies with their usual “it’s easy to cancel via our form” – no, it’s not. That’s exactly where the scam lies.
💀 This is not a dating service. It’s a business model designed to make cancellation as difficult as possible and drain as much money as they can.
As a Local Guide, I strongly warn everyone: stay away.
14 août 2025
Avis spontané
Réponse de C-Date UK
Hello Tony,
We’re sorry to hear about your experience and understand your frustration. Please note that you became a Premium Member when making your original purchase, and information about cancellation requirements and automatic renewals was provided before completing the transaction. Our aim is always to make managing subscriptions as clear as possible, and if the cancellation process ever seems confusing, our Customer Support team is here to help and guide you through it.
Best regards,
Lea
Absolutely shocking company and their so called solicitors
Absolutely shocking, my details were used fraudulently to register with this site. I've been hounded by their solicitors based in Frankfurt for money on a membership that I didn't take out. I've explained that to the solicitors "Advokat Radoslav Koychev" with documentation from the police but they still pursue the monies. I've been informed by the detectives looking into the case that many cases are ongoing.
Update, seriously Lea or should I say the random bot who is updating. how can I have cancelled my account when it was set up fraudulently
And as you can see from the reply below they have no concept of what is going on. We have reached out Lea to your customer services team to be told they have no information regarding this and to speak directly with the solicitors as it's in their hands now. So I'm not sure why your telling me to go back to customer services when they won't talk to us. I would presume that they C-Date and Advokat Radoslav Koychev solicitors work in this scam together. If you read reviews of the solicitors, they're equally bad reviews.
It will be interesting to see the outcome of the police investigations ☺️ and in relation to the trading standards of C-Date and the aggressive approach of Advokat Radoslav Koychev
further to note that the act of knowingly pursuing an individual for a debt which is not owed may constitute a criminal offence under Section 40 of the Administration of Justice Act 1970 UK
29/10/2025
They now instruct another dodgy solicitor
T&D Rechtsanwälte GbR
Hindenburgstrasse 82-86
45127 Essen
Germany
If you look at their Google reviews, equally illegal and dodgy
12 août 2025
Avis spontané
Réponse de C-Date UK
Hello Lee,
Your account wasn’t cancelled before the renewal took place, and we didn’t receive any timely communication to stop the charge. We also attempted to contact you twice about the unpaid invoice. As no payment was made, the matter was escalated to an external agency, and you’ll need to get in touch with them directly if you wish to dispute the claim.
Best regards,
Lea
They are frauds say they have sent me…
They are frauds say they have sent me reminders for payment nothing now have a letter from a debt collector never
Avoid these chalitans
4 août 2025
Avis spontané
Réponse de C-Date UK
Hi Mark,
We're sorry to hear about your experience. Our system sends reminders to the email registered on the account before any case is handed to a debt agency. If you didn’t receive them, they may have gone to your spam folder.
Please contact us via our website's contact form so we can review your case and assist you properly.
Best regards,
Lea
The site is easy to use
The site is easy to use and offers lots of potential matches. The one drawback Ifound was that the dearch filters do not work and you get people from all over the country and of unsuitable ages thrown at you indiscimately.
18 juillet 2025
Avis spontané
Réponse de C-Date UK
Hello Colin,
Thanks for your review ! We're glad you find the site easy to use.
Regarding the filters: matching is based on the location and preferences set in your profile. Some members choose to search outside their local area, which is why you might see matches from other regions or age ranges. If a match doesn’t suit you, feel free to delete them, new suggestions will follow.
You can also update your search criteria anytime in your profile settings. Thanks again for the feedback!
Lea
Don’t use this company!!
If you register, you will be bombarded with emails and asked to pay money to read them as such.
Unknowingly you will have subsequently signed up for recurrent billing
I have today received a charge of £40, so asked my bank to block my card
i have asked C-Date for a refund, if they don’t oblige i will raise a fraud case through my bank, which i have been advised i can do.
Also cancelling subscriptions is ridiculously difficult
18 juillet 2025
Avis spontané
Réponse de C-Date UK
Hello Richard,
Thanks for your feedback. We're sorry for the frustration.
Recurring billing is explained during the purchase process. If you’ve been charged and believe there’s an error, contacting us directly is the right first step, we're happy to review your case.
As for cancellation, it must be done via the cancellation form on our website. If you're having trouble, reach out through our contact form, and we’ll help you through it.
Have a nice day,
Lea
I cancelled my account via their own…
I cancelled my account via their own system and I get an agency trying to get money out of me.
They are the worst site I have ever had to deal with.
Do not touch with a barge pole!!
24 juin 2025
Avis spontané
Réponse de C-Date UK
Hi Darren,
I’ve reviewed your case, and we have not received a cancellation from you in time to stop the renewal. We also attempted to contact you twice regarding the missed renewal payment.
As we didn’t receive a response or payment, the case was handed over to an external collection agency. Any further communication or dispute should now be directed to them, along with any supporting documentation you may have.
-Noel
if there was a minus button i would be…
if there was a minus button i would be putting this. do not touch this company in anyway shape or form.
huge scam
22 juin 2025
Avis spontané
Réponse de C-Date UK
Hi,
I’m sorry to hear you feel this way. If there’s a specific issue you’d like us to look into, please reach out through the contact form on our website — our team is here to help.
Best,
Noel
Seems like a scam
I joined this site for 1 month and paid for that month. I then cancelled and the service was stopped .
A few months later they say I owe £39.99 . Very strange sounds like a dodgy way to get money.
EDIT
The guy is saying I didn't cancel. I cancelled the reoccurring payment. You then stopped the service so I got what I paid for.
You are now charging for a service you never gave. You are using this to catch people out. The site itself is terrible it's full of fake profiles. It's a big scam.
21 juin 2025
Avis spontané
Réponse de C-Date UK
Hi,
I checked your profile and couldn’t find any record of cancellation. That means your subscription renewed as agreed, and the reminder you received refers to an unpaid renewal.
If you did submit a cancellation earlier, please get in touch with our customer service team via the contact form on our website and include any proof you have — they’ll review it right away.
Best,
Noel
Charged me more than the £2 odd that…
Charged me more than the £2 odd that they stated, charged me £9+ iv sent an email to them to cancel my subscription and delete my account. It's a scam
5 juin 2025
Avis spontané
Réponse de C-Date UK
Hi,
Thanks for your message. It looks like there may have been some confusion between the weekly price and the total cost of the monthly subscription. This is clearly outlined during signup, but we understand it can be missed.
I can confirm that your Premium Membership has already been cancelled. If you have further questions, feel free to reach out via our contact form — we’re here to help.
Best, Anna
I signed up for C-date in December…
I signed up for C-date in December 2024. It has member profiles who don't respond. I assume they are not real.
I notified c-date emailing them to cancel my subscription in accordance with their instructions and in advance according to their T's & C's.
They did not reply. They then took £39.90 from my PayPal account for the following months subscription, so I canceled the direct debit and advised their service contact of their illegal collection from my PayPal account. They didn't respond.
They have sent me emails for payment plus additional costs that I have ignored.
their collection team SVEA have sent me a letter through the post demanding payment and more cost.
I have no idea how they got my full name and address.
I have replied asking them to stop and return my £39.90
I very much doubt that I will get a reply and I will respond with legal action if they continue to harass me.
DO NOT GIVE THEM ANY MONEY. They need to be closed down
4 juin 2025
Avis spontané
Réponse de C-Date UK
Hi,
Please note that cancellations must be made via the official cancellation form available on our homepage — this is the easiest and best method as stated in our terms and conditions. Emails alone do not complete the cancellation process.
If you believe there has been a mistake or unauthorized use of your data, we urge you to contact us through the contact form on our homepage using the email address registered with us, so we can investigate the matter properly.
We also want to clarify that any communication from a collection agency only happens after multiple prior notices to your email address registered with us. We're happy to look into your case, but we need accurate account information in order to help.
Best regards,
Anna
Hello I’ve personally never even heard…
Hello I’ve personally never even heard of this website in till received a letter from SVEA asking me for payment of 94,02 apparently the second and final request for payment, I have never received anything before from c-date regarding payment. I’ve spoken to citizens advice and they have reported you to trading standards. I don’t even know how to cancel as never been on the site. Somebody has clearly used my email and registered without my consent. I’m a happily married man and this website would never be for me. Could you please respond
4 juin 2025
Avis spontané
Réponse de C-Date UK
Hello,
Thank you for reaching out. If you believe your email address was used without your consent, we take that very seriously. Please contact us immediately via the contact form on our homepage, using the email address in question, so we can investigate and take appropriate action.
For data protection reasons Trustpilot is not the right platform to discuss such matter.
Also, please note that we only send payment-related messages after an account is actively created and used. If this was done fraudulently, we will work with you to resolve the issue.
We look forward to your message so we can assist you further.
Kind regards,
Anna
Terrible company
Terrible company. I was browsing and ended up with a huge claim for money, even though I cancelled my subscription. Avoid at all costs.
1 février 2025
Avis spontané
Réponse de C-Date UK
Hi,
We're sorry to hear about your frustration. Please note that cancellations are straightforward via the cancellation form on our homepage, and it's important to follow the correct process. If you've already cancelled and still received a charge, contact us via the contact form using your registered email so we can investigate and assist you properly.
Regards,
Anna
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