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C-Date UK Avis 459

TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Joined, then 1 week later exercised my right to cancel using their cancellation link. For 3 days I heard nothing. Then they did not cancel but , continued my membership. This is a scam company. I have... Voir plus

Noté 1 sur 5 étoiles

This service is a scam! Avoid it! I signed up and realized the contacts are only with c-date workers. I tried to cancel but couldn't, even though I took screenshots of my cancellation attempts. I used... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Scam scam scam, don’t use at all. Fake profiles, no cancellation process and then they send threatening emails. Should have read the reviews first, now they’re attempting to bully me into f... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Do not sign up for this I've been trying to cancel my subscription for the last 2 days and so far I've not heard anything back I've emailed them 3 times so far and no-one as got back to me . And when... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de rencontres

À propos de C-Date UK

Écrit par l'entreprise

C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!

For now or forever? It's up to you!

Écrit par l'entreprise

Just sign up, relax and connect with your matches.
Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
Data protection? Absolutely!
We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.

Coordonnées de contact

C-Date. Love your way

Just sign up, relax and connect. No pressure. No fixed rules.

1,3

Mauvais

TrustScore 1.5 sur 5

459 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 1 sur 5 étoiles

I cancelled my subscription to this…

I cancelled my subscription to this service. Very difficult to find out how to cancel. They are demanding that I pay for further subscription after cancellation. No replies to emails but now threatening me with debt collection. I received a letter from CMS stating it is a second reminder but it is actually the first I'd received. I am seeking legal advice. My advice would be to avoid at all costs.
K. Max

2 septembre 2024
Avis spontané
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Réponse de C-Date UK

Hi Kurt, please check the email provided as I cannot find a profile with it. When I get your registered email, I'll take a look and see what happened here. Thanks Emma.

Noté 1 sur 5 étoiles

Very poor company i cancel my payment…

Very poor company i cancel my payment alot before now they are keep sending me email that my payment is due and if i not pay that they will take leagel action
Is that for real if i already canceled why should i pay

12 septembre 2024
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Réponse de C-Date UK

Hi, if you send me your proof of cancellation, I'll sort this out for you, Thanks Emma. cdate-trustpilot@c-date.co.uk

Noté 3 sur 5 étoiles

Do not sign up for this I've been…

Do not sign up for this I've been trying to cancel my subscription for the last 2 days and so far I've not heard anything back I've emailed them 3 times so far and no-one as got back to me . And when they say you can delete your subscription and profile on your profile page that is rubbish. Everything as been sorted now and my account as been cancelled thanks very much

6 septembre 2024
Avis spontané
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Réponse de C-Date UK

Thank you for your update, we're glad everything has been resolved!

Hi Mark,
If you want to provide your email address, I’ll be happy to check the status of your cancellation for you. Please note that our weekend staff are limited, so responses can take a bit longer than during the week. However, rest assured that cancellations are processed from the date they are sent, so if yours was submitted in time, your renewal will be stopped.
Just to clarify, cancellations can be made via the link at the bottom of our homepage, while profile deletions must be done by logging into your account and navigating to Profile > Settings.
I hope this clears things up, and I’m happy to assist further if needed.
Best regards,
Emma

Noté 1 sur 5 étoiles

This site is a scam

This site is a scam
They won’t let you cancel on there site for membership
When you stop payments at your bank they get a debt collection agency onto you.
I’m currently trying to figure out if the debt collection agency is a legitimate or not
They are called eCollect

7 septembre 2024
Avis spontané
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Réponse de C-Date UK

Hi Kelv,
Stopping a payment with your bank does not count as a cancellation. You can visit eCollect's site at https://www.ecollect.org for more information.

I see that you’ve expressed interest in settling the debt and had been in contact with our customer service team before the case was passed to an external agency. If you prefer to pay C-date directly, we are happy to accept the payment through the methods previously provided to you.
If you need any further details, feel free to email me at cdate-trustpilot@c-date.co.uk.
Thanks,
Emma

Noté 1 sur 5 étoiles

So my bank actually blocked this…

So my bank actually blocked this company and put a block on my bank account I had to go direct to my bank to resolve due to this being a major concern, fastforward 1 year I'm now receiving demanding letters from a company in Germany for money I apparently owe, I never even got past the main bit because my bank said no, all the same would love to see how they can even get this money as clearly this is a scam company and any judge would look at this and chuck it straight out... anyways avoid this company they will Rob you blind and then get a legal company involved

8 février 2024
Avis spontané
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Réponse de C-Date UK

Hi Connor, If you’d like to discuss this matter in more detail, please feel free to email me directly at cdate-trustpilot@c-date.co.uk.
Looking at your account, it appears that no contact was made with our team regarding your cancellation or the block by your bank. Additionally, there was no response to the payment reminders until a later date, which led to the case being passed to an external agency.
Regarding your comment about not getting past the main section of the site, I can see that the product was actively used for two months. Since the case has now been escalated to an external agency, they will handle the settlement going forward.
If there’s any additional information you’d like me to review regarding your account, please don’t hesitate to send it over. I’m happy to look into it further. Best regards, Emma

Noté 1 sur 5 étoiles

BIG SCAM & DO NOT USE

Signed up to this website over a week ago, and immediately realised I made a big mistake after looking at the reviews. I then tried to cancel immediately but it was impossible to do so. I then contacted them via their contact form requesting for my membership to be cancelled. There is not cancellation link on their website. I will be reporting this website and seeking legal aid.

Here is their response below:

Hello,

Thanks for your message.

Sorry you're thinking of leaving us.

To cancel your subscription you can find a link to our cancellation form at the bottom of the homepage.

Just fill in your details and submit. If you don't receive a confirmation email from us, you need to enter the information again.

If you prefer to send your own cancellation document, you can send it as an email attachment by replying to this email. Email only requests are not accepted. Don't forget to include your name and registered email address.

If you prefer, you can send your cancellation by fax or post:

Fax: 00 44 207 691 78 03
Post: Interdate S.A., 13, rue du Commerce, L-1351 Luxembourg. Luxembourg

IMPORTANT:
- If you use fax or post, your cancellation has to mention your registered email address otherwise it cannot be accepted.
- It must be sent at least 7 days before your renewal date, otherwise your subscription will be extended for a further period.

With kindest regards,
C-Date Customer Service

6 septembre 2024
Avis spontané
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Réponse de C-Date UK

Hi Krishna, yep that's right the cancellation link is at the bottom of the home page, just go to www.c-date.co.uk, scroll to the bottom and you'll see a link to "cancel membership". If you really can't see it, I'd appreciate you emailing me a screenshot of what you do see, so that I can investigate this further.
If you're still having problems with the link you can also let me know by email. I see you have until the 17th September to cancel your renewal.
Please email 'Emma' at cdate-trustpilot@c-date.co.uk
Hope that helps, Emma

Noté 1 sur 5 étoiles

it's a scam it's not real

yes it is a scam,firstly started talking to a woman for a while who wouldn't swap numbers, then asked me to chat by email, then changed to another address then asked me to chat on another dating site which I would of had to sign to for, there's 5 or 6 profiles that are on there 24/7 which are just profiles set up by the company using a chat bot or AI

as other people have stated the cancellation form on the bottom of the homepage doesn't exist

my matches are 12 people no more no less

11 août 2024
Avis spontané
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Réponse de C-Date UK

Hi Christopher.

I appreciate you reaching out. First, I'd like to confirm that your Premium subscription has already been successfully canceled.

I want to assure you that we do not allow fake profiles on our platform. We're committed to making sure our users have a safe and genuine experience on our site. If you see any suspicious profiles, please report them directly from their profile, or let me know by email at cdate-trustpilot@c-date.co.uk, and I'll make sure our Online Safety Team investigates the case. Thank you, Noel.

Noté 1 sur 5 étoiles

Absolute con

3 août 2024
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Réponse de C-Date UK

Hi Andy! I'm sorry you feel that way. I'd really appreciate it if you could share more details, so I can understand what happened and help sort it out. Feel free to reach out to me directly at cdate-trustpilot@c-date.co.uk. Best, Noel.

Noté 1 sur 5 étoiles

Absolutely untrustworthy site

Absolutely untrustworthy site. They take larger amounts of money off you than first stated. When I cancelled they said I hadn’t done it in the allocated time so they would be charging me another payment which then turned out to be a three month subscription fee. I have had to block my payments on PayPal to make sure they don’t defraud me of anymore money. Stay well clear also the site it totally useless.

8 août 2024
Avis spontané
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Réponse de C-Date UK

Hi! I'm checking in because I haven't seen a response from you. If you need help, you can reach me at the email address provided below. Noel

Hi Mark! Please note that our subscription prices and details about automatic renewals are stated on the payment pages before subscribing. Cancellation is possible using the link at the bottom of our homepage—no login required. Unfortunately, I can't find your profile based on this review. Please reach out to me directly at cdate-trustpilot@c-date.co.uk, if you need more assistance. Thanks, Noel.

Noté 1 sur 5 étoiles

You can’t cancel your account and payment …

Do not use this company they state there is a cancellation form on there home page. This form doesn’t exist they will continue to deduct payments and will not accept a cancellation by email

29 juillet 2024
Avis spontané
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Réponse de C-Date UK

Hi Stephen. I just checked your account and it has already been cancelled. The link to our cancellation form is at the bottom of our homepage - logging in is not necessary. If you need help with anything else, please don't hesitate to contact our customer service. Best, Noel.

Noté 1 sur 5 étoiles

Debt scammers, deserve prison

Just received a debt collection letter from a company on behalf of C-Date. Have never had any card payments or direct debits attempted by C-Date on my bank account. Surely there would have been attempts to debit my card or take a direct debit IF there had been a subscription. Have reported this company to Action Fraud - Josef Scargill

26 juillet 2024
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Réponse de C-Date UK

Hi Josef. I'm sorry, but I couldn't find an account with the information you've provided. All I can say is that, if your debt has been handed over to an external agency, you need to contact them directly to discuss your case. Thank you, Noel.

Noté 1 sur 5 étoiles

This fraudulent site is a complete…

This fraudulent site is a complete scam.
My bank advised me of this and blocked their attempts of taking any more money from my account. My good friend who is an investigative journalist has looked into the people behind this and will be publishing his findings. They have no legal rights to your money and are no better than thieves. Block their emails and ignore their threats.

25 juillet 2024
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Réponse de C-Date UK

Hi Mr Litchfield, after a carefull review of your account, I have stopped the collection process. If you have more question, please don't hesitate to contact me at cdate-trustpilot@c-date.co.uk. Thank you, Noel.

Noté 1 sur 5 étoiles

I was scammed by this company nearly 2…

I was scammed by this company nearly 2 years ago, I keep getting threatening letters from a company demanding £304.
they threaten that debt recovery is being carried out. initially this was part of a bigger scam, that cost me £6000.00
but this German solicitors keep coming back offering a last chance to pay before legal action.
i was informed by the city police crime fraud department. don't pay, as they have no legal challenge to this without taking it to small claims first.. to which they won't want to do..

SO ADVICE DON'T PAY THE LETTERS

25 juillet 2024
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Réponse de C-Date UK

Hi Dave. As your debt has already been transferred to an external collection agency, they will be handling debt moving forward. Please contact them directly for any assistance. Thank you, Noel.

Noté 1 sur 5 étoiles

I used this rip off site for a week

I used this rip off site for a week and it was rubbish. I cancelled but they have sent me a nasty demand email. I owe them nothing. Luckily my sister in law is a solicitor, she has looked at it and agrees that it’s a total scam. I won’t be paying them anything they threatened me with a debt collection agency. Just scamming bullies avoid don’t use this. I’m happy to see them in court.

24 juin 2024
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Réponse de C-Date UK

Hi, thanks for getting back to me. After a careful review of your case I have stopped the collection process. If you need help with anything else, please contact me. You can find the email address below. Thanks, Noel.

Hi Eddie! Unfortunately I can't find timely cancellation request from you. If you've already sent us a valid cancellation, please send proof of it to me at cdate-trustpilot@c-date.co.uk, from your registered email address and I'll review your case. Thanks, Noel.

Noté 1 sur 5 étoiles

GB-2024-06-23-259654691

GB-2024-06-23-259654691

I cancelled my subscription to this service. Very difficult to find out how to cancel. They are demanding that I pay for further subscription after cancellation. No replies to emails but now threatening me with debt collection. I have a very serious medical condition and the stress of this is exacerbating my symptoms. I paid £10 for a bit of fun and it has now turned into an absolute nightmare. I am seeking legal advice regarding their business practices and menacing behaviour.
I am receiving emails at 0430 in the morning. . My advice would be to avoid at all costs.

23 juillet 2024
Avis spontané
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Réponse de C-Date UK

Hi Daibhidh, I'm sorry to hear about your situation. After a careful review of your case, I have stopped the collection process. If you need help with anything else, please email me at cdate-trustpilot@c-date.co.uk. Thanks, Noel.

Noté 1 sur 5 étoiles

Scammers

Scammers. Like the rest I emailed them to cancel and now getting court letters off some fraud in Germany.

17 juillet 2024
Avis spontané
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Réponse de C-Date UK

Hi Sean, I've found your account thank to the info you've provided. Unfortunately, you didn't send a valid cancellation, we explained at the time due to data protection laws that requests had to be sent from the registered email and we never heard back from you. As your debt has been passed to an external agency you now need to contact them to discuss the case. If you believe you did send a valid cancellation you need to send it to the external agency so that they can close your account. Sorry I can't help further with this. Emma.

Noté 1 sur 5 étoiles

I practice law

I practice law, my son made a stupid mistake and signed up to this scam site with my card. The initial payment would seem to be a sign up subscription fee. Payments of £49.99 would then leave my account on a subscription like basis, some twice in the same week. Looking like a higher premium subscription had been triggered. After a series of attempts to cancel to no avail (unanswered E-mails and calls and endless cycle of following a process to cancel billing which ended up back at square one). I was left with no option but to freeze my card and contact the bank.
My colleagues and I think there is a strong case to take this to court and stop this site operating in the UK. Further liaison with foreign counterparts who are also of the same opinion.

16 juillet 2024
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Réponse de C-Date UK

Hi Samuel, to cancel please complete the online cancellation form on the homepage of our site, no need to login to send a cancellation. Please be aware that stopping a payment will not cancel your subscription. To review your account in more detail I'd need your email address used on the site. I'll send a private request via Trustpilot otherwise please email the C-Date customer service team for assistance. Best, Emma.

Noté 1 sur 5 étoiles

Please can you also stop sending me…

Please can you also stop sending me mail after I canceled subscription after a long time and I don't owe you guys jack and you guys should stop acting like you just want to fraud people of their money.

12 juillet 2024
Avis spontané
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Réponse de C-Date UK

Hi Max, C-date is not linked to Trustpilot, we can't find a profile from a review like this, you'd need to contact the C-Date customer service team. Thanks Emma.

Noté 1 sur 5 étoiles

All lies and no service

Last year tried it, started a sub at offer rates. Wasnt as advertised. All fake profiles and asked to cancel next day with no reply. 2 months later they still taking money when bank flagged it up. Finally got a cancellation. 1 year later now getting T&D Rechtsanwälte GbRto try to get money fpr missed subscription. Cancellation mean its stopped. Will not be paying especially when the email correspondence can't even get my name right

I can even send multiple accounts of when i tried to contact with no reply and have the cancellation confirmation email. Keep pressing and i will take it to court and win

Update - laywer (if you can call them that )just going in circles and wont take any argument or proof, again another money grabber

1 juillet 2024
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Réponse de C-Date UK

UPDATE: Hi Conor, I'm glad to see that this has been resolved in your favour - after sending your proof to our customer service they have accepted your request and the debt collection has been stopped. I trust this closes the matter to your satisfaction? All the best, Emma.

UPDATE: Hi Conor, it's great that you've got a cancellation confirmation, just send it to T&D and they'll be able to resolve the case for you quickly! As you know the letters are from T&D not C-Date, so there's nothing I can do for you in that regard, unfortunately. I hope you manage to sort it out really quickly now that you have the proof. All the best, Emma.

Hi Conor, I can't see a cancellation on your account, I just see that we sent you the instructions to cancel but doesn't look like you actually cancelled? If that's wrong and you cancelled your subscription with C-Date you need to send that proof to the lawyers. I'll pass the information on that they've got your name wrong. Best, Emma.

Noté 1 sur 5 étoiles

Today another letter arrived

Today another letter arrived demanding money. I have written 18 emails to c-date which have never received a response. I will save everything pending legal action if necessary.

1 juillet 2024
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Réponse de C-Date UK

UPDATE: Sorry you don't want any help to resolve this issue. I hope you manage to sort it out with customer service instead. All the best, Emma.

Hi, I'd really like to look into this for you, if you could provide your registered email address through the Trustpilot platform? Thanks in advance, Emma.

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