c2c Rail Avis 

Directed here from the national rail app after tickets were not available on Trainline. Labyrinth, clunky ticket process reminiscent of the early internet days. If you are unfortunate enough to have to buy tickets for C2C you are better to do it at the physical ticket stands (if you can find one). Embarrassing step backwards for rail travel.

I have just missed my train from Westcliff (17:15 on Wednesday 28th August), because the employee in the ticket office refused to serve me and insisted I use the machine outside. If he worked for me he would be summarily dismissed for providing awful customer service.

Absolutely boiling hot, I don’t understand why you wouldn’t just have little windows. Don’t know who designed the train but it’s pretty simple.

I am writing to express my deep frustration and disappointment with your handling of my refund request, which I submitted back in December 2023 due to industrial action.

Over the past eight months, I have made countless attempts to resolve this issue, through both emails and phone calls. During my last call, I was assured I would receive a callback within a week, yet no one reached out. Today, after speaking with your representative Oliver, I was told that I couldn't speak to a manager and would need to wait an additional 1-2 weeks for a callback. This is unacceptable. It took mere minutes to process my ticket purchase, yet over eight months later, I am still waiting for my refund.

Why is this taking so long? I have complied with every step required, including submitting my request online and mailing in my physical ticket. To add to my frustration, the weblink you provided for the refund process did not work.

What more do I need to do to get my refund? How many more times do I need to contact your team before this is resolved? It feels as though my request is being completely disregarded.

I expect immediate action on this matter. I look forward to your prompt response and a swift resolution.

I bought a ticket through the C2C app and it registered as a ticket for the next day. When I got stopped by the ticket inspector and showed them my ticket, they fined me and threatened to prosecute me for avoiding the fare even though I had purchased a ticket, just for the wrong day (tomorrow). It was an honest mistake and I clearly was not trying to avoid a fare, but the app automatically purchased my tickets for the next day when I clicked repurchase, which has caused this penalty. I don't recommend the app or the train line, as I could’ve used my card to pay for a new ticket for the correct day and my appeal was refused.

Worst train service in the whole of England. Rude staff members, always delays and they still have the cheek to increase prices! Shocking, avoid if possible.

Useless, two trains I've taken in the past month, both were cancelled with half an hour wait. Need nationalisation ASAP, awful service

Services get cancelled or delayed on an almost clockwork rota system but still can’t seem to be able to predict when these happen. The tickets are so high that my bank has classed it as my majority shareholder of my personal savings. The workers deny any sort of real help or responsibility but are happy to strike like it’s a public holiday. The app never shows updates in time so I have to get on 5-6 different train apps on several tabs and windows to confirm changes, sometimes I have to open pornhub in front of my partner because it was much more easier to explain without looking like a maniac. And as an added bonus, the TOILETS ARE NEVER BLOODY OPEN! … so I pissed myself.

A horrible company, trains are constantly cancelled, the trains are also very dirty and way too overcrowded.
The price is high for a train company that operates like it’s from the 1800

The service gets worse the prices are jacked up and they decide to find some of the most useless arogant people to run their so called service and yet these people still manage to earn mega bonuses sat here waiting for my train they decided to send back to london but the have a high accuracy on arrival times absolute clowns day before is was signal failure on over ground got to work 2 hours late. why is no one taking the contact of this company

Just sad officers waiting to harass anyone for a 3.50 ticket calling them liars and laughing as it's amusing how much they strike and how a 15minutes train cost more than it was before with their late train.Its just sad they feel amused to harass us when they need our money for their wages.Better take an hour train than use c2c again.So quick to give a penalty over one paying for their so bad service.They hardly deserve the star if it was an option.

If C2C have an issue, they just don't bother to use any back up plan. 27th due to electricity issues, they just stopped the services, and told people to make other arrangements, but there are not alternative travel between some stations. C2C just don't care and have nothing but contempt for their customers who have to use the services. I wish I could move to a location where I don't have to use C2C. Too many instances where C2C have not bothered to provide an adequate service

c2c is a fast service! It brought me from Laindon to Fenchurch street in about 20 mins????

If I could give a zero I would, but I can’t so I give C2C a 1. Love to strike and make it difficult for other people to get to work when they don’t provide bus replacements, late for work, stuck far from home, lose money and almost their jobs! So much for satisfactory, consistency and commitment for easily accessible travel to everyone instead they’re super unreliable and useless. And then when a mistake was made with buying a train ticket they’ll rob you of all your money with their ‘penalty fares’, not even the option to buy the correct train ticket with them! Staff know the job and salary they’re applying for just like the rest of us do, it’s not fair for them to strike like they do and not provide replacements; here’s some advice if you don’t like the job FIND ANOTHER!! And also some train stations never ever has any C2C staff members! If there was another service available for me to use to get to where I need to go, I ABSOLUTELY WOULD…

On the rare occasion that these lazy, greedy people aren't striking for more money, they're providing you with top-notch services such as, Constantly late or cancelled trains, barely functioning trains, carriages that smell like vomit, broken toilets, AC that's set to "hot sauna" if its working at all, broken ticket machines and staff with the intelligence of a dead goldfish. You can always count on C2C to ruin your day!

Ghost station

At pitsea, no staff in the ticket office, in the new cubby hole or visible on any of the platforms.

absolute chaos.

no notice nor announcement visible anywhere in the station that trains are skipping Upminster. Stood in cold wind for half an hour, only to find out buried deep down on c2c website "If you are traveling to Upminster please use the District line.". Without obviously saying the line is skipping Upminster.

I get that incident happens and they are taking measures to fix. It is the appalling communication (or should I say, completely lacking of communication) that is most annoying. What harm would that be to put a sign notifying people they skip a stop?

Just a piece of paper isn't it? Considering the incident was reported yesterday and it has been more than 24 hours and nothing has been communicated. This explains operation of this company is an utter shxt show.

I was travelling on 6/4/2024 but there was engineering works and a bus replacement service was operating. I was OK with that but I had a question that the answer to was not displayed on their website. I emailed the customer service team 2 weeks before I was travelling with my question to give them enough time to reply.
I didn't receive a reply to the email until 11/4/2024, 5 days after the travel date! What use is that?
To add insult their reply email didn't even answer question. All it said was

"Dear Mrs. Barrat,

Thank you for contacting c2c.

I am sorry that you did not receive a reply in time for your journey on 06/04/2024, we aim to respond to all correspondence within 10 to 20 working days of receipt. Can you kindly confirm if you still require assistance with your journey?

In future, we kindly recommend checking train times/rail replacement times and planning your journey using the National Rail planning tool that I have kindly linked for you below.

https://***.nationalrail.**.**

Thank you once more for contacting c2c.

Kind Regards,
Elena Johnson

Customer Relations Team
c2c Rail"

5 days after my travel date asking if I "still require assistance with your journey", what a joke, they haven't given me any assistance in the first place!
Then they say check the website, again not even giving the slightest answer to my question.

c2c should be ashamed of their customer service. This is the second time I emailed them with a question about travel and the second time they replied late and after the day of travel.

And by the way. The reply email was addressed to Miss Barrat. I have no idea who Miss Barrat is.

c2c should stand for Crap To Customers.

The train never runs during the weekend making life impossible for people who need to move around and enjoy the weekend Shame on you

Train was cancelled mid trip due to a track issue and went back to my starting point. They gave me only half my money back. Have appealed and still nothing.

I didn't pay for a train ride, I paid to get somewhere.