Cadac Dometic Avis 

After receiving a damaged cadac product from GoOutdoors and being told to return it to a store and order another online, and wait for a refund, I spoke with Cadac uk who are sending a replacement part in the next days post. Absolutely excellent customer service from Cadac UK and not good from GoOutdoors.

All I can say is that we don’t live in a perfect world, pretty obvious hey. When I bought my Median 4 built in BBQ recently there was minor bit of shipping damage, when I say minor, it was a very small dent about the size of thumbnail. So pretty minor. When I mentioned it, I was offered a full replacement which I declined as it wasn’t that bad. Two days later I received a few Goodwill items, appreciated but not expected. I was super impressed in that a week later the complete damaged part was sent to me, wow, how good was that. Then I bought an accessory (TEPPANYAKI PLATE) which I had a couple of product designs queries about. In this regard, I had several calls with the super efficient Kathryn to sort my query out. All swimmingly well. In my book CADAC and Kathryn in particular are just excellent.

To conclude, the non perfect world i alluded to at the start of this review is improved enormously by the very positive attitude .

Bought the safari chef - absolutely love it! Had a problem with the ignition - contacted Cadac - excellent customer service. From initial contact to conclusion, prompt in responding to emails, helpful with advice and information and in resolving the problem.

Omg that was scary .. the whole bbq set on fire .. really bad quality I won’t be using Cadac again. The blue plastic started to burn and set alight very frightening indeed.

Grill, when used with the dome for cooking pizza is dangerous. The first time we used it the temperature got so hot it melted the locking collar which holds the legs and the whole thing collapsed. Cadac gave an answer which made no sense and told us to go and buy a replacement part. The response time was very slow and unhelpful. We will not be buying anything Cadac related again. We have since seen several reviews on forums that state that the same thing has happened to others.

bought pizza stone first one delivered arrived cracked replacement received and cracked in use only on medium temperature, cadac wouldn't replace said it had been over heated very poor after sales and trying to avoid warranty claim

Great piece of kit, have Carri Chef with chef pan, so many uses, love the pizza stone great pizzas once you get the hang of it, also love the tapa dishes when using the grill..

Just purchased my new Citi Chef 40 and I love it! So versatile, along with the use of my Tapas mini frying pans! Thank you Cadac!

Best BBQ!!
I have the Cadac Carrichef 2 Chef pan combo which I use when caravanning. It is so portable and packs away in well designed storage bag. It comes with Pot stand, BBQ grill and large chef pan which both have an amazing green grill ceramic surfaces that are so easy to clean!! I bought the pizza stone and roast pan that are just brilliant. We never cook inside the caravan all the meals are now cooked outdoors on the Cadac.
Love my Cadac!!

Cadac are very easy to deal with. Our citychef bbq proved a little confusing for us at first and the help was given freely. When we then went on the blow the lid off and smash the handle, a replacement was supplied quickly, without so much as a snigger; in fact we were assured that its a common mistake. ( an element of patience and kindness here I think).
Good product, good company

fantastic product! great value, good customer service.