I had cancelled my subscription, but it charged me the subscription amount for the following month anyways, I have written 2 mails to the caktus ai support team, but i still have not got back a respon... Voir plus
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Caktus AI charged $9.99 (monthly amount) to my credit card, despite the fact that I cancelled my subscription two years ago and haven’t used the service since. When I contacted "customer service" I... Voir plus
L'entreprise a répondu
used to work great then they did a the worst update lost all my files that have been working on and they didn't even alert anyone that they where going through an update that would delete user files.... Voir plus
Everytime I get on it says I have to subscribe again which I already have a subscription for. Plus when I do the AI detector it doesn't give me the option to change words so the or make it undetected.... Voir plus
À propos de l'entreprise
- Institution éducative
- aussi dans
- Centre d'éducation
Coordonnées de contact
Etats-Unis
- caktus.ai
1,6
Mauvais
79 avis
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If I could rate them a 0 I would.
If I could rate them a 0 I would.
Tried free trial and cancelled, got charged 3 times.
Cancelled it again because it showed it magically was subscribed again, got charged again today.
5 emails sent. No replies. Such a scam.
23 novembre 2025
Avis spontané
Totally a scam.
Totally a scam.
Tried to cancel multiple times but couldn't get past the billing page. They've tried to charge my card multiple times for different amounts even though ive changed my catf details. Ive emailed at least 5 times for this to be stopped and recieved no email back. They just keep trying to take moneu
21 novembre 2025
Avis spontané
Signed up for the free trial tried to…
Signed up for the free trial tried to use it once did not like the horrible service that was provided canceled my subscription and now they continue to try and charge my card at $180 after I’ve reached out multiple and I mean multiple times via email and I’ve gotten no response. Do not use stay away from this company.
20 novembre 2025
Avis spontané
Me ayuda en mis trabajos académicos.
19 novembre 2025
horrible
Canceled my subscription and there still trying to charge me multiple times!!!!! Do not use them major scam.
17 novembre 2025
Avis spontané
I paid $100 for a year long…
I paid $100 for a year long subscription. Then I go to log in and it alerts that I need to pay again to access the tools. They replied to my review and I reached out to them over a handful of times with no luck. Extremely frustrating!!
15 novembre 2025
Avis spontané
Amazing app
12 novembre 2025
It may have took month for them to fix…
It may have took month for them to fix the issue but they turn it around refunded all the money I spent and gave me a free month of the subscription as well. Honestly despite the problems I had I will keep paying for their subscription because caktus AI is extremely beneficial when it comes to my school work.
8 novembre 2025
Avis spontané
charged me 6 times in july
charged me 6 times in july, I emailed to get a refund, they emailed me saying will refund asap and then ghosted with no refund.
31 octobre 2025
Avis spontané
Réponse de Caktus
Your account has fully been refunded. I sent confirmation to your email. Our refunds take 5 business days to reach your account depending on your bank
It is a scam
It is a scam. They said you have 3 days free subscription. However, after I subscribed I was not able to cancel within the 3 days.
21 octobre 2025
Avis spontané
Réponse de Caktus
Hi there, we would be happy to help you cancel your sub. Please email info@caktus.ai so we can assist.
Excellent experience
Excellent experience. Really helpful and I’d recommend to anyone.
26 octobre 2025
I emailed about a complaint never you…
I emailed about a complaint never you never got back to me.
14 octobre 2025
Everytime I get on it says I have to…
Everytime I get on it says I have to subscribe again which I already have a subscription for. Plus when I do the AI detector it doesn't give me the option to change words so the or make it undetected. But all an all it's a great app
1 juillet 2025
You double charged my Visa and Amex for…
You double charged my Visa and Amex for the same subscription. I will be filing a fraud alert with my bank on Monday. Be better!
25 octobre 2025
Réponse de Caktus
Hi There, Please send over your account details to info@caktus.ai and I will put you in touch with our new support staff
You guys are changing up so many…
You guys are changing up so many things. I wish It was still the same as when I signed up last year.
3 octobre 2025
Réponse de Caktus
We certainly understand that change can be jarring. We would love to hear more about what changes have been disconcerting so we can better meet the needs of both our loyal and new users. Our goal is always to make the best possible AI platform for students!
Caktus replied to me
Caktus replied to me, on here, assuring me they would immediately action my help if I emailed their support email. I have emailed another three times, still no responses. Avoid this company at all costs. I am going to have to close my bank account if they keep trying to take my money.
2 octobre 2025
Avis spontané
Réponse de Caktus
I haven't received a single email from you. Please send an email to info@caktus.ai instead and if that doesnt work I would be happy to hop on a teams meeting to discuss
My account keeps getting charged twice…
My account keeps getting charged twice and customer service doesn’t respond most of the time. Also half the time it’s not working. When it does work it’s great.
I have reached out to support twice in the last week and I haven’t received a response.
19 septembre 2025
Réponse de Caktus
Hi There! We are so sorry to hear about this experience can you please send an email to support@caktus.ai and we will make sure to rectify this for you immediately.
I have been billed over 3 times in the…
I have been billed over 3 times in the same month
I have sent an email early this week and no one has gotten back to me
28 septembre 2025
Réponse de Caktus
Hi There! We are so sorry to hear about this experience can you please send an email to support@caktus.ai and we will make sure to rectify this for you immediately.
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