Call Assist Avis 

Broke down near to holiday cottage I had rented for long weekend - local recovery had no spare technician, so recovery agreed with call-assist call handler on shift at the time, that they would tow me to my destination and get a technician to look at car in the morning, and that this would. NOT count as my “free tow”. When I checked with them before car was loaded on to the tow truck a different call handler said that it was my free tow and after 30 min of myself and the recovery guy trying to explain the situation, the supervisor finally agreed and said that if car couldn’t be fixed and then would cover my tow home as per previous agreement.

Car was unable to be fixed as needed a part from the manufacturer which would have been delivered at least a day or 2 after I had to be out of my accommodation. When I called on the Monday to confirm when I would be towed home, they tried twice to charge me for the tow even though it was supposed to be my “free tow” then tried to get true car towed to a local garage instead even though they had been told that a repair wasn’t possible and a part from a manufacturer would arrive too late. After more time wasting and back and forth they finally agreed to get me towed home.

Was incredibly stressful- poor communication from call- handlers which meant I had to spend ages each phone call having to explain everything each time. They were reluctant to stick to their word and didn’t apply common sense and logic ti the situation.

Shame as the app / reporting of a breakdown works really well, but the “human “ side of things when a situation arises was found lacking.

Prompt, friendly service. I was back on the road within an hour.

No problem with them at all, very quick to respond and breakdown came as they said they would and at the time they said. very pleased .

On time excellent service polite operative fixed car quickly

I was told the tow truck would be with me within the hour. It arrived after 2 hours.
I was told there was a deposit of £50 but was not given any indication of a final cost (£300 not including the initial deposit).
The tow driver said "I'm not a nazi, but I think everyone should be".
I have not given one star, as when I called, I was very distressed by the cost and was told I would not have to pay the VAT (reducing the cost to £250).

Very quick to respond, the breakdown truck was with me within half an hour, the technician who came was friendly, helpful and knowledgeable. I really can't fault the service from start to finish

Outstanding service from staff to recovery driver.

This company is a must in terms of customer service and reliability.

Came to my rescue quickly
Professional kind and helpful mechanic

Answered the questions on the online form - my safety was taken into account- and within a couple of minutes I was told which garage would pick up my car and deliver it to the requested repair garage within the hour. That’s exactly what happened. No fuss, no delays - they did exactly as promised. 100% satisfied.

Easy to report breakdown. Gave an eta within the hour. Kept in constant touch with us throughout. Breakdown arrived in about 45 mins after ringing to say he was on his way.
Changed the punctured tyre for us and even phoned our nominated garage for us to check if they had the correct tyre size in stock.
Call Assist and the breakdown (Cambrian Car Care) both went over and above. Will definitely be renewing when the time comes.

Broke down on the A1M northbound. Myself & 2 grandkids in the car. Clutch had gone.
Used the Smart Rescue app. Straight forward & easy to use.
App told me, someone should be with me within the hour.
Recovery driver rang me to give me an eta.
While waiting for recovery driver Smart Rescue rang me 3 times during the hour wait asking if we were ok & if there was anything they could do while waiting.
Well impressed.
Recommend Smart Rescue to everyone.

Recovery driver took us to our destination.

Utterly awful company if anything goes wrong!
They won’t recover you if it isn’t local and insist in local repairs.
They don’t call back and monitor that work whilst you’re stranded.

Their complaints process is woeful where they don’t ascertain the details and don’t bother calling back.

Despite numerous requests for calls back, they don’t bother.
Over three months waiting for a complaint to be resolved with absolutely no progress.

Do yourself a favour and get a reputable trustworthy company

extremely easy to report incidents (breakdown) using the app. the rescue arrived in about 30 minutes. lovely driver, experienced with dealing with motorcycles.

cannot recommend enough.

Used the app to register my breakdown. Was messaged with an estimated time of arrival within the hour. Ten minutes later had a call to say breakdown/recovery was on the way. Ten minutes later he arrived and told clutch had gone. Car loaded onto truck and dropped to local garage. Excellent service and all within specified time. Cant fault them.

Significant/terminal engine failure. In the system at 17:17. The initial 1 hour recovery target time came and went. Extended by a further 30 minutes. Regular checks on me from polite, friendly staff as although I was pretty safe, road was very fast. When it became apparent that the appointed recovery outfit (Burrows, Derby) was stringing Call Assist along, the operator sourced a Notts-based recovery on the basis that I would go with who came first. 2 hours and counting. Got confirmation that Nottingham Breakdown would attend within an hour at 19:26. They turned up just before 20:00 I think but meanwhile I got a message to say Burrows was en route (19:31). At around 20:15 I got a call from Burrows to say they were on their way (3 hours after breaking down). I explained I'd just been picked up which he was a bit surprised about. So, I guess my point is Call Assist and I were strung along by a supplier who wanted the call out but couldn't deliver. They need to take appropriate action to prevent cowboys appearing on their supplier list and figure out why Burrows call out wasn't closed down when I got picked up. Nottingham Breakdown were very good

Excellent team
Very pleased with the friendly people all the way round

Very understanding, given the situation I found myself in. Quickly got me sorted and were excellent with their communication with me. Couldn’t fault them

Reporting of breakdown was done easily through a link sent to my phone where I filled out the details of the problem and my location. The exact location was not listed as an option however so I rang them and checked they did know exactly where I was. So far so good.
Communication via the app was good. Estimated times for recovery were given and check ups made at the given time. Although the times had to be revised several times that’s to be expected and each time communication via the app was good and in one instance they also rang me to check I was ok. I again checked on live chat that they had the correct location and was assured yes.
The reason I did not give a 5 star review was that when the recovery chap arrived he had in fact not been given my correct location and could have been with me earlier. He also had not been given the details I had so diligently entered into the app regarding the problem and had not arrived in a vehicle that could recover me. He then had to call his office to inform them I needed recovery (which I had already told them several hours earlier) and I had to wait another hour for a recovery truck.

We are very proud of our 1989 Saab 900 turbo convertible and don’t expect the average, even well trained mechanic to be familiar with our car. On this occasion, however, the technician listened to the symptoms, started checking various lines under the bonnet and soon found the fault. He insisted on taking us to his base and having the fault checked over as a guarantee. The repair was confirmed and we were underway in less than an hour after initial contact with Start Rescue. Brilliant, everyone.