Really simple setup. No problems with billing. Simple payments DD or online. I’d recommend Callready to my customers because I know they’ll have a positive experience too. Thank you Callready 10/1... Voir plus
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Lisez les avis des autres
Does the job, although I was frustrated that I was being overcharged and had to call the company in order to get a reduction or in line with what I think is going rate. As ever these days from my loya... Voir plus
I needed a freephone number for my small business so did some research online. Callready ame highly recommended and I'm not surprised. Very friendly and efficient.
website was fairly easy to use, pricing and offer im happy with. however it wasn't clear exactly what youre getting in the package before buying. the inclusive features are not as good as other... Voir plus
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À propos de l'entreprise
Coordonnées de contact
3, Solway Court, CW1 6LD, Crewe, Royaume-Uni
- 08000 14 14 14
- customerservices@callready.co.uk
- callready.co.uk
4,2
Bien
1 k avis
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Dreadful company 0/10
Dreadful company and know nothing about customer service. we moved banks so were paying this company directly for a couple of payments second one being Decembers invoice which was due on the 24th. Our Christmas Holidays had started and on Arriving back at work on catch up mode discover we have a late payment charge larger than our bill ???. 30 days is standard for almost all companies but not this one as you get 0 working days minutes and seconds.
So let us just think about this, You get your invoice at 9 am and within a nano second your a late payer (according to the company).
Became difficult when asked to provide invoices we could access,
Refused to give start and end dates for charged periods,
Claimed had no legal obligation to invoice dates for said charged periods,
Failed to send invoices we could open,
Failed to provide contract between us,
Failed to send paper billing when requested and added late payment charges.
Needless to say we terminated a service we had for a number of years.
Without such appalling service we would have continued to use this provider for a long long time
Well done guys nicely handled.
8 janvier 2020
Avis spontané
Réponse de callready.co.uk
Hi Vaughn,
Thank you for taking the time to leave a review.
As discussed in our email conversation, you contacted us to tell us when you were able to pay us and I've explained to you that this isn't how business works, we have a due date for our invoices and should payment arrive in an unreasonable time, or not at all in your case, then a late payment fee may be added to your invoice amount.
You are wrong to say that we add a late payment after 0 seconds, your payment was due on the 24th December and we levied the late fee on the 9th January 2020 (16 days after your due date) to your account, however you already know this following on from our extensive email conversation.
I disagree with your review entirely and I'll explain why:
1 - We offer an online portal which I provided you details on how to access to view your invoices.
2 - We have never refused to provide invoice dates, all invoices state the period they are billed for, for example and again, I have explained this to you previously, "Invoice period - December 2019" means that the bill is from 1st December to the 31st December.
3 - There is no "Legal obligation" to do what you have asked, it's industry standard and widely accepted that people understand when an invoice period states the full month it means it's from the first to the last date in the month. In the previous 4 years of invoicing you this way, you have never queried this which makes me think you are simply "nit picking" now.
4 - We email our invoices every month, we attach the PDF to the email and we also give you a link to the portal to access it online as previously mentioned.
5 - On the 8th January you requested a copy of your contract, this was sent to you on the 10th January which you replied confirming receipt.
6 - As explained to you, as an environmentally friendly company, we do not offer paper billing, we email them to you and you can download and print from our online portal.
In summary, you were clearly unhappy that we did not accept you telling us when we would be paid for a service we had already provided you with, we levied a late fee which we are obliged to do as per our terms of business and you have now left a completely unfounded review.
Should you wish to discuss this then please feel free to call me on 08000 14 14 14.
Regards
Dan Mellor
Manager
Dolphin Com Ltd
Réponse de callready.co.uk
Hi Deanna,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Speedy service
8 janvier 2020
Avis spontané
Réponse de callready.co.uk
Hi Stephen,
Thank you for leaving us a 4 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
A very cost effective service
A very cost effective service, the only thing I would prefer is if they had an online portal to make adjustments to my own account, but I have been assured that this too is on its way
7 janvier 2020
Avis spontané
Réponse de callready.co.uk
Hi Robert,
Thank you for leaving us a 5 star review, we appreciate your feedback.
It is indeed on the way :)
Kind regards,
Customer Services Team
Réponse de callready.co.uk
Hi Harvey,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Super easy to set up
Super easy to set up. Up and running within five minutes
7 janvier 2020
Avis spontané
Réponse de callready.co.uk
Hi,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Réponse de callready.co.uk
Hi Leigh,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Good service
11 décembre 2019
Avis spontané
Réponse de callready.co.uk
Hi Stephen,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Very professional service very quick at…
Very professional service very quick at adding the service you require and the price is very good
11 décembre 2019
Avis spontané
Réponse de callready.co.uk
Hi Alan,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Simple and straight forwards process.
10 décembre 2019
Avis spontané
Réponse de callready.co.uk
Hi,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Super Quick Connection
Super Quick Connection, instant connection
Brilliant and Easy setup
10 décembre 2019
Avis spontané
Réponse de callready.co.uk
Hi Behzad,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Does what it says on the tin
27 novembre 2019
Avis spontané
Réponse de callready.co.uk
Hi Steven,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Excellent service
22 novembre 2019
Avis spontané
Réponse de callready.co.uk
Hi Stephen,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Great!
Always receive great service from Call Ready.
Would highly recommend to others.
21 novembre 2019
Avis spontané
Réponse de callready.co.uk
Hi Kevin,
Thank you for leaving us a 5 star review, we appreciate your feedback.
That's nice to hear :)
Kind regards,
Customer Services Team
Réponse de callready.co.uk
Hi Steve,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
This company will absolutely screw you…
This company will absolutely screw you over for hidden fees, cancellation charges and services not rendered. Rogues.
11 novembre 2019
Avis spontané
Réponse de callready.co.uk
Hi Jon,
I am sorry to hear you have had a negative experience with us.
From your review I am unable to locate your account to read up on the notes of your issue(s) however there are a few things I can answer.
I can categorically state that we do NOT charge anything to cancel our services. We only ask for 30 days notice to cancel a contract with us. We bill one month in arrears so I do understand that when we take the final payment one month later it can seem like we have taken an additional payment however we are always one month behind so you are only billed for when the service is active.
With regards to your fees and service issues you refer too, it would be extremely helpful to speak to you regarding this. Our network is extremely robust and faults are extremely rare so I would ask that you call me to discuss this further on 08000 14 14 14.
Kind Regards
Dan Mellor
Manager
Dolphin Com Ltd
Simple to order and very fast to set…
Simple to order and very fast to set up. I now have an 0800 number for my small business diverting to my mobile and it all works very well.
8 novembre 2019
Avis spontané
Réponse de callready.co.uk
Hi Alastair,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Very good service efficient and get…v
Very good service efficient and get things done promptly
24 octobre 2019
Avis spontané
Réponse de callready.co.uk
Hi,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
It was efficient and good technical…
It was efficient and good technical solution for our needs.
4 octobre 2019
Avis spontané
Réponse de callready.co.uk
Hi Christopher,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
Quick convenient service
Very quick service, convenient and perfect customer service. Highly recommended.
3 octobre 2019
Avis spontané
Réponse de callready.co.uk
Hi Christina,
Thank you for leaving us a 5 star review, we appreciate your feedback.
Kind regards,
Customer Services Team
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