Camix Avis 

470
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Bought a camera and tripod. Missing tripod as discussed in earlier review. When opened up camera box to inspect and assemble camera. No plastic film on lcd screen as you would normally expect to have... Voir plus

Noté 5 sur 5 étoiles

I saved £800 on my new lens compared to a well known retailer. It arrived on time and in excellent condition. Very pleased with purchase and my next lens will be from Camix. I highly recommend.

Noté 5 sur 5 étoiles

Initial phone call and then service when visited were excellent. Ibrahim appreciated that I wanted something simple that would take good quality photographs. He treated me with respect and appreciated... Voir plus

Noté 5 sur 5 étoiles

I scarcely ever write reviews. However Camix were brilliant for my purchase of a Canon lens recently. My first time using Camix. It can often be hard to discern between UK and imported goods with ph... Voir plus

À propos de l'entreprise

  1. Magasin de photo
  2. Magasin de matériel de photographie

Écrit par l'entreprise

Digital Cameras And Lenses Online Store


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

470 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(470)

25 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good experience

Great communication, they checked product before sending and found part order to be faulty and phoned me to inform me part of my order was being sent separately.
Very fast delivery even for the delayed part of my order it came the next day.
Great product, great communication and fast delivery. Thank you

12 juillet 2024
Noté 5 sur 5 étoiles

Great Service

I’ve bought quite a few camera items from CAMIX over the past few months and the service has always been excellent.

28 juin 2024
Noté 5 sur 5 étoiles

No issues at all

Plain and simple - I had no issues at all. Site was easy to navigate. Delivery was quick and very well secured. Thank you Camix

13 mai 2024
Noté 5 sur 5 étoiles

Great service as always

Great service, good communication. Fast, secure delivery. Item exactly as described. I would highly recommend them from my experience. I have been buying my photography equipments from Camix for a few years now and I am very happy with them. I will keep buying from them again.

26 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. I ordered a camera body then changed my mind. I contacted Camix before it was shipped to request a refund. As I'd paid via PayPal, they politely explained that PayPal would retain the fee for the transaction (circa £30) and that Camix had changed their terms to reflect this and the customer would be liable for this. I hadn't seen this but consider Camix's position to be more than reasonable in the circumstances. They said they would try and contact PayPal to see if they would waive the charge. They made no promises but committed to try. 24 hours later and I've been refunded in full (i.e. the £30 charge has been forgotten). Brilliant service and I wouldn't hesitate to order from Camix again. Thank you Camix.

24 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

AVOID AT ALL COSTS.

All fine until something goes wrong, and then you’re made to feel like a thief even when Royal Mail admit that they left a parcel on our doorstep and that it has been stolen and that they will compensate Camix. Because Camix presumably haven’t insured their item to its value they are treating us like thieves. And Camix, re your reply to our previous review, Royal Mail have confirmed that the person talking to our postie and telling him to leave the parcel on the doorstep is another postie. We have sent that written confirmation to Camix but they have chosen to ignore it and call us liars in their response to our previous review.
Honestly pay a few pounds extra and purchase from Canon, or at least via eBay so you have some buyer protection. We have had to get the finance company and Royal Mail involved, and in response to that Camix tried to have our reviews (and other peoples 1* reviews) removed, closed our case having never got back to us, and told us they have instructed a solicitor to investigate. That is the only communication we have received from them.
Thanks Camix, nothing like being a £1000 camera down and being accused of thievery. SHOP ELSEWHERE. This is looking like it will end up in small claims court so please save yourself the hassle.

Update: Royal Mail and the finance company were also completely ignored by Camix, and eventually refunded the finance to us in full.
Camix, your reply is laughable. Take some ownership of this situation. I provided the details to Trustpilot when you reported my review to try and have it removed. We have never had any communication from you other than threatening us with action from your solicitor.

8 avril 2024
Avis spontané
Logo de Camix

Réponse de Camix

Thank you for taking the time to leave a review. However, we have thoroughly checked our records and could not find any purchase history associated with your name and orders received from you. Also we requested your email and order ID but nothing was provided.

If you believe this is an error, please provide us with your order ID and the purchase date so we can assist you further. You can send this information to our customer support team at info@camix.co.uk.

If you may have left the review for the wrong company, we kindly request that you remove it from our page to prevent any confusion.

Thank you for your understanding and cooperation.

Noté 1 sur 5 étoiles

Very negative experience

I bought from them new, expensive, premium lens. On arrival, after quick visual inspection I discovered a defect, debri inside the lens glass-unremovable without getting inside the lens,expensive fix.
When I sent it back the very next day, asking for a full refund, they claimed that I'm sending them back used lens and there is no defect at all (providing unzoomed low quality photos as a proof and ridiculous explanation that it was on the surface and now it's gone) therefore they will deduct 40%!! from my full refund. This amount isn't even consistent with their own terms and conditions.
Because in reality I sent them back unused product with a defect, with the help of eBay, I received full amount back, but the whole experience with that shop, from my point of view, is very negative.

UPDATE after shop reply:
As per Trustpilot request at the beginning of that review process, order number was provided. Purchase was made via Ebay, all details are also avaliable in their platform.

Shop continue its dishonest behaviour.

15 avril 2024
Avis spontané
Logo de Camix

Réponse de Camix

Hi Thomas,

Thank you for your review. We've tried reaching out to you as we couldn't locate any orders under your name. However, we haven't received a response from you yet. Please get in touch with us so that we can assist you further and locate your order.

Looking forward to hearing from you.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus