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I ordered 2026 model of Lanshan 2 tent. Delivery was pretty slow. When I set it up first time, I noticed that it was old 2025 model. I contacted to customer service and I got options to return it or get small refund. Because delivery is so slow, I didn't have time to return it and get replacement. I had to settle for refund. I would have preferred newer model with full price.
Excellent customer service from James. Would 100% recommend to anyone
I had to make several amendments to my order at my request, which must have been annoying for James at Camperlists... however anything I asked for was never a problem. In fact he actually got on the phone the the CEO of a manufacturer to request my specific requests. Super speedy responses and a very positive attitude with clear actions. Simply a 5 star service.
Had an issue on a 1 year old tent. James went out of his way to assist and resolve my issue. Only got in touch in the hope of some advice. Now feel relieved my tent will be repaired and up and running in no time. Huge thanks to James.
Used this company for the first time and purchased the 2026 Lanshan 2 standard and would highly recommend Camperlist for there great prices (cheaper than competitors) and fantastic customer service.
Thank you James for all your help.
The stab proof item I ordered came eventually, but the delivery was painfully slow from China. I have no complaint about the item, although unless someone decides to attack me I can't be sure. It does appear to be genuine however. The tracking information was a little confusing at times, but overall, OK. It is quite heavy to wear, but they do tell you that.
I ordered the long tour large sleeping mat .The delivery was quick with emails informing me of its progress. The quality of the product is exceptional and this is matched by the price point. I have no hesitation in recommending this company.
Ordered my 3FUL tent from the website and already in the morning, exactly one week later, the parcel was on my doorstep. Crazy fast delivery!
Could track the shipment all the way from the factory in China (I assume it was sent directly from 3FUL Gear) - and no hassle with VAT, import tax etc. The price paid at checkout is the final price.
I have to say I was pleasantly surprised by the customer service I received. The product I ordered had a fault when I received it. I sent an email and within a few days a brand new replacement arrived. No quibble. And how it arrived so quickly I have no idea. No problem. I would use this company again. The product I bought was the Light Tour R7.5/R4.2 20D Sleeping Pad for camping.
As most of the reviews on here, this companies customer service quality is appalling...Avoid this company would be my advice.
Found the Naturehike Opalus 2 on CAMPERLISTS.COM COLINSOUTDOORS.COM
Unfortunately the tent arrived defective and one of the seems is coming undone and has opened a d is getting worse. Thread is just coming undone on its own and can't be stopped unless repaired.
I contacted CAMPERLISTS and provided a description with some photos however I received an extremely rude and unhelpful response claiming that an open seem was not classed as a defect and to sort the issue myself. Not sure how they can say that a open seem coming undone by itself is not a defect.
So the outcome even going through PayPal disputes is that I have have to pay for the return shipping back to China to receive a refund. PayPal can't enforce that Camperlists honour there return policy.
So after obtaining some shipping quotes to return the item it actually works out more expensive to send back than having the item repaired.
Thing that annoys me the most is the returns policy states if item is defective they pay for the return shipping but only for there reason. They obviously don't honour this even though they have conceded the item is defective by offering a repair patch.
People, please be warned before ordering from this company especially if your in the UK or abroad. I will be choosing Aliexpress in future. For a few pounds more you get free return shipping for piece of mind.
Don't be fooled by the the reviews on their site as there all fake. Everyone is 5 star. I myself left a review which was conveniently not published.
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